Customer Service Environmental Compliance
Resume:
Ray Samuels
Coconut Creek, FL
Phone: 954-***-****
Email: ***********@*****.***
Summary
Highly motivated Army Veteran with over 10 years of experience in mechanical maintenance, environmental compliance, ammunition transportation, management, and customer service. Seeking to leverage diverse skills and leadership abilities to contribute effectively to your organization. Eager to join a dynamic team and make a positive impact while advancing within the company.
Ability Summary
Leadership & Training: Completed Warrior Leadership Course (WLC), Advanced Leadership Course (ALC), Small Group Instructor, and Master Driver Instructor.
Mechanical & Technical Expertise: Senior Mechanic, Power Generation Equipment Repairer, and Forklift Operator.
Environmental Compliance: Experienced Environmental Compliance Officer.
Administrative & Clerical: Over 10 years of administrative experience; proficient in Microsoft Office Suite, SAMS-E, and G Army data entry programs.
Warehouse & Logistics: Experience in inventory management, packaging, shipping, and warehouse operations.
Supervision: Supervised and trained personnel, ensuring optimal job performance.
Customer Service: Proven ability to provide excellent customer service.
Employment History
10/2019 - Current
Customer Service Representative
Social Security Administration, Fort Lauderdale, FL
Provided accurate information on Social Security benefits, eligibility, and claims processes to customers via phone, email, and in-person.
Processed claims and applications, ensuring compliance with SSA policies and regulations.
Resolved customer inquiries and issues, ensuring timely and accurate resolutions.
Maintained confidentiality and adhered to SSA privacy standards.
Assisted with training new staff on procedures and policy updates.
Managed high call volumes while maintaining professionalism and accuracy.
05/2018 - Current
Dental Assistant
US Army Reserve, Miami, FL
Assisted the dentist during procedures by preparing the treatment area, sterilizing instruments, and ensuring all equipment was in proper working order and compliant with safety regulations.
Took and processed dental x-rays, ensuring proper techniques and safety protocols were followed to obtain clear, accurate images.
Managed patient records by accurately documenting treatment plans, medical histories, and other relevant information in the system.
Scheduled patient appointments, managed the office calendar, and coordinated follow-up care to ensure efficient patient flow and timely treatment.
Educated patients on oral hygiene practices, post-treatment care, and preventive care, contributing to improved patient outcomes and satisfaction.
03/2019 - 08/2019
General Maintenance Mechanic
Conrad Fort Lauderdale Beach, Fort Lauderdale, FL
Interacted with guests on a daily basis to identify and resolve any issues within their suites, ensuring a high standard of guest satisfaction.
Followed hotel's established sequence of service policy, greeting guests, addressing concerns, resolving issues, and providing thoughtful closing remarks before leaving the suite.
Delivered exceptional customer service by actively listening to guests, offering solutions, and ensuring a seamless experience throughout their stay.
Recognized by a guest for professionalism and technical expertise in efficiently resolving a suite issue, contributing to enhanced guest loyalty and satisfaction.
Demonstrated strong attention to detail and quick problem-solving skills, resulting in positive feedback and repeat business from guests.
09/2016 - 04/2018
Power Generation Equipment Repairer
United States Army, APO, Korea (South)
Performed Preventative Maintenance Checks and Services (PMCS) on power generation equipment and military vehicles, ensuring optimal functionality and readiness across various military bases in South Korea.
Managed Quality Assurance (QA) and Quality Control (QC) for 36 pieces of ground support equipment valued at over $2.5 million, ensuring compliance with operational standards and safety regulations.
Supervised maintenance priorities, developed work schedules, and coordinated workflow to meet operational requirements and ensure timely completion of field sustainment maintenance.
Led and mentored a team of subordinates, overseeing their health, welfare, training, and professional development, fostering a positive and productive work environment.
Planned and delivered quarterly Power Generation Safety Training classes, covering PMCS procedures, connecting, starting, shutting down, and component identification for various power generation sets (2KW, 3KW TQG, 5KW TQG, 10KW TQG, 30KW TQG, 60KW TQG, and Miller Power Generation Set).
Conducted monthly training for new personnel on the safe operation of High Mobility Multipurpose Wheeled Vehicles (HMMWV), 5-Ton Vehicles, and Forklifts, ensuring compliance with safety protocols and operational standards.
10/2013 - 09/2016
Power Generation Technician
United States Army, El Paso, TX
Performed services and repairs on power generation equipment, power distribution units, and various military vehicles, ensuring optimal functionality and readiness for operations.
Maintained, controlled, and transported ammunition to quarterly training ranges, ensuring zero incidents over a 3-year period, while adhering to all safety regulations and protocols.
Served as Tool Room Custodian, responsible for maintaining inventory, issuing tools, and tracking receipts to ensure proper tool accountability and usage across the unit.
10/2007 - 10/2013
Power Generation Equipment Repairer
US Army, Honolulu, HI
Maintained and repaired power generation systems to ensure continuous operation during emergencies.
Developed and implemented emergency power restoration procedures to minimize downtime.
Managed equipment inventory and ensured readiness for critical operations.
Trained personnel on safety protocols and emergency procedures.
Collaborated with teams to support operational continuity and emergency response.
03/2004 - 10/2007
Power Generation Equipment Repairer
United States Army, APO, AP
Earned Power Generation Certification from Aberdeen Proving Grounds, U.S. Army School of Ordnance, demonstrating expertise in emergency power systems.
Acted as Assistant Mechanic and Instructor, training personnel on power system maintenance and emergency protocols, enhancing team preparedness.
Developed and implemented maintenance schedules and emergency response procedures, ensuring rapid restoration of power during critical situations.
Managed and coordinated the operation of power generation equipment, supporting mission continuity in high-pressure environments.
Worked closely with cross-functional teams to ensure equipment readiness for deployment in emergency response scenarios.
Education and Training
04/2023
Interdisciplinary studies with a focus in Criminal Justice and Homeland Security
Bachelor's Degree
Keiser University, Fort Lauderdale, FL
03/2019
Dental Assisting
Vocational School Certificate
US Army School of Dentistry, Houston, TX
09/1992
General High School Curriculum
High School Equivalency Diploma
Abraham Lincoln H.S, Brooklyn, NY
Occupational Licenses and Certificates
08/2019
Dental Assistant
US Army
09/2014
Environmental Compliance Officer
US Army
02/2014
Survival Swimming Instructor
US Army
09/2013
Master Driver
US ARMY
07/2004
Power Generation Equipment Repairer
US Army School of Ordnance
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