Services Representative Member Service
Resume:
Martika Miller
Dallas, Texas
**********@*****.***
WORK EXPERIENCE
TEK Systems/Navy Federal Credit Union
Account Services Representative (Contract)
August 2024-Present
Provide account information to members regarding products, services, policies and rates.
Respond to inquiries about mortgage applications, processing status, problems and concerns.
Provide member service via phone or other media as available (e.g. email, chat, etc.).
Protect and verify identity of caller; review account information for alerts and account irregularities.
Take action and respond to situations/patterns of activity indicating potential fraud or abuse.
Understand and comply with federal and other regulations relating to financial products and services.
Analyze, research and resolve problems and discrepancies related to member accounts/loans.
Counsel current prospective members about Navy Federal's products and services.
Perform account transactions.
Initiate fee adjustments and/or other monetary incentives for members within scope of authority.
Effectively perform all duties required for MSRs - CCO.
Perform other duties as assigned.
RemX/McKesson
Intake Specialist (Contract)
September 2023-June 2024
Manage work queues to department standards for productivity and quality.
Verifies insurance benefits for new patient referrals.
Re-verifies insurance benefits for existing patients..
Accurately evaluates charge and reimbursement estimates for infusion therapies.
Reviews all medical documentation against medical policy and initiates/obtains predetermination, pre-certification, and authorizations as needed.
Follow-up on pending pre-certifications and/or pre-determinations until the outcome is decided.
Updates and maintains insurance and authorization information in billing software.
Obtains PCP referrals as needed.
Completes special projects as assigned.
Performs other job-related duties as assigned.
Navient Corporation. Pioneer Credit Recovery, Inc
Claims Representative (Contract)
November 2020-January 2022
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Responds to customer inquiries regarding UI and maintains customer accounts according to specific guidelines and procedures.
Communicates provisions of the Texas Unemployment Compensation Act to the public, specifically claimants and employers, in person
and by telephone, email, regular correspondence, fax, or over the internet
Processes UI claims over the telephone.
Conducts interviews, investigations, and maintains related records.
Enters information into databases, processes letters to customers, and performs other general clerical services.
Reviews and routes mail and other correspondence.
Research information to solve customer service problems.
Prepares, interprets, and disseminates information concerning agency programs and procedures.
Receives and processes applications and payments for program services.
Interprets and explains program rules, regulations, policies, and procedures.
Creates and maintains activity logs, files, and reports on program services.
UPS
November 2021-January 2022
Recruiter (Contract)
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Achieves staļ¬ng objectives by recruiting and evaluating job candidates; advising managers; and managing relocations. Establishes recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs.
Determines applicant requirements by studying the job description and job qualifications .
Tracts applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites.
Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements.
Arranges management interviews by coordinating schedules.
EDUCATION
Ennis High School
June 2007
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