Customer Service Representative
Resume:
Cecilia Marshall
Des Moines, IA, *****
Professional Summary:
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Education:
High School Diploma East High School - Des Moines, IA 05/2000
Skills:
Verbal and Written Communication Responding to Difficult Customers Multitasking and Prioritization Upbeat and Positive Personality Efficient and Detail-Oriented
Data Entry and Maintenance Live Chat Messaging
Inbound and Outbound Calling Document and Records Management De-escalation Techniques
Professional Experience:
Principal Financial Group, Des Moines, IA 3/2023 - 01/2024
New Business Processor
Received incoming emails from Brokers to complete amendments. examples policy anniversary change.
Change medical provider.
Change benefits add new employees.
Update employees address.
Principal Financial Group, Plainfield, IL 01/2023 - 03/2023
New Business Coordinator
Assisted co-workers and staff members with special tasks on daily basis.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Employment Gap: 06/2022 - 12/2022
Reason: Taking care of her father
Global Atlantic, Des Moines, IA 03/2022 - 05/2022
Preneed Life Customer Service
Educated customers about billing, payment processing and support policies and procedures.
Met customer call guidelines for service levels, handle time and productivity. Resolved Claim issues over phone with 50+ customers daily.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Iowa Total Care, Des Moines, IA 05/2021 - 11/2021
Customer service representative
Updated account information to maintain customer records.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Aerotek temp agency, West Des Moines, IA 08/2018 to 04/2021
Customer Service Representative
Infosys 05/2019 - 04/2021
inbound 30-50 calls Life Insurance and Annuities, processing and mailing.
Telligen, Des Moines, IA 01/2019 - 05/2019
50+ outbound calls health coaching programs.
Select Physical Therapy 08/2018 - 01/2019
front desk, scheduled appointments verified health insurance and process payments.
Amazon Warehouse, Des Moines, IA 05/2018 - 08/2018
Order picker line, loading and unloading packages labels
Wells Fargo Home Mortgage, Des Moines, IA 05/2015 - 05/2018
Outbound Customer Service Representative
Helped customers succeed in their financial goals.
Welcome calls for new and refinance mortgage
Took escalation calls as senor representative.
Contact this candidate