Call Center Customer Service

Cae HENDRY

CALL CENTER SPECIALIST WITH A PASSION FOR EXCELLENCE IN Customer Relations and Administrative Services, Eager to Bring Expertise and Dedication to your Team.

Experience

May 2016 Current

Call Center Customer Service Specialist Peckham Phoenix AZ

Ensured quality by adhering to Department of State regulations, meeting all metrics. Assisted Clients with Department of State processes for Passports. Working a busy queue, maintaining a 90% quality assurance with a >5% hold rate. Able to assist with upwards of 80 calls / 2nd resolution, Help Desk, and Mentoring. Locate and secured documents with a high-level security clearance,

May 2002 – Mar, 2009

Supervisor – Shift Supervisor Pizza Hut Seattle WA

Maintained compliance with local and state health codes, ordered and maintained inventory. Required compliance to food safety laws. Supervised a team if 20 or more employees. Customer service, 1st call resolution, manager duties, customer complaints. Balanced daily cash receipts and drawers, prepared bank deposits.

Nov, 1988 2001

Administrative Assistant II City of Seattle Seattle WA

Assisted in payments, records, and billing, using many programs within the department. Oversaw the rental of 50 motor pool cars by the hour. Taking reservations for rentals, billing fuel and usage. Participate in meetings, taking minutes to record official proceedings.

Education

Seattle Art Institute

• Industrial Graphic Design

Skills

• Excellent Soft Skills

• De Escalation

• Empathy

• Active Listening

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