Regional Sales Customer Service
Resume:
CONTACT INFO
****************@*****.***
Bend, OR 97702
EDUCATION
Bachelor of Science
Business Administration
Stanford University
October 1992 - May 1996
Palo Alto, CA
3.89
Awards
Dean's List, Fall 1992 to Fall 1995
Relevant courses
Intermediate Accounting
Effective Leadership Skills
Ethics and the Law
Associate of Arts
Communications
Central Oregon Community
College
Fall 2000 - June 2002
Bend, Oregon
3.4
SKILLS
Adaptable (10+ years)
Team Building (8 years)
CRM software (4 years)
Sales management (6 years)
High-end sales (3 years)
CAREER OBJECTIVE
I'm a motivated and results-driven professional with over 10 years of experience in management, in-house sales, regional sales, IT support, and operations. My expertise lies in developing and implementing effective sales strategies, building high-performing teams, and optimizing operational processes to drive revenue growth. I have a proven track record of exceeding sales targets, improving customer satisfaction, and reducing costs through operational efficiencies. My strong leadership skills, analytical mind-set, and ability to think creatively make me a valuable asset to any organization. WORK EXPERIENCE
Senior Client Advisor/Ambassador
Volvo Cars Bend, Time Auto Group
March 2023 - October 2024 / Bend, OR
Enhanced customer investment protection awareness, boosting sales transactions by 18% through strategic advising.
Monitor inventory, and actively seek street purchases (Market Place, Craigs List, Autotrader, i.e.)
Exemplary customer service, ensuring the customer experience is informative, exciting, and one they'll tell their friends about. Input customer data into CRM. Monitor, track sales process. Create call list for follow up calls. Generate new business opportunities. Responsible for resolving all customer complaints. Sales Associate
Bend Honda
April 2022 - March 2023 / Bend, OR
Acquire manufacturer certifications and maintain them with continued education
Use CRM to input, track, customer base utilize it to make cold call list Sell inventory quota 10 (avg 12-14)
Market myself and the business creating a book of business, and nurturing previous customer creating friendship
Senior Client Advisor
Time Auto Group Volvo Cars Bend
Management / Regional Sales / Logistics
JESSE W. PATTERSON III
Communication skills (10+ years)
Customer service (10+ years)
Marketing (8 years)
Phone etiquette (10+ years)
Sales support (8 years)
Territorial Sales manager (8 years)
Project Management (8 years)
Operations Management (8 years)
CERTIFICATIONS
ACTM- Apple Certified April 2011 to
Present
April 2020 - April 2022 /
Bend, OR
Sell & market new and used inventories
Use CRM to establish, track, update, & follow-up with potential customers Nurture existing customers to help generate referrals Use CRM to generate call lists
Acquire & maintain ALL current Volvo certifications for current and future product launches
Quota sell 10 units monthly
Warehouse Manager
Diamond Eshop
October 2017 - April 2019 / Tampa, FL
Monitored multiple databases to track/control inventory doing by regular physical counts
Trained additional employees on-line using the webinar format Handle all receiving duties cross-checking against PO and noting any back ordered items
Organized and code shipping documents to ensure accuracy Worked remotely
Contact this candidate