Assistant Store Manager
Resume:
JIMMIE TURNER
SKILLS
• Problem-Solving
• Customer Service
• Customer experience
Customer Service and
Engagement
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• Retail Operations
• Customer Relations
• Store Organization
• Time Management
• Team Building and Leadership
• Store Opening and Closing
• Attention to Detail
• Customer Service Management
• Staff Supervision
• Store operations
• POS Systems
• POS systems operations
• Hiring and Training
• Pricing and Markdowns
• Display Setup
• Loss Prevention
Relationship building and
management
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• Issue Resolution
• Transaction Processing
• Flexible Schedule
• Systems and software expertise
• Vendor Management
• Teamwork and Collaboration
WORK HISTORY
March 2024 - Current
Assistant Store Manager Dollar General, Pontotoc, MS Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
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Managed opening and closing procedures and
recommended changes to enhance efficiency of daily activities.
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Enhanced store appearance for increased sales by
maintaining cleanliness and implementing strategic merchandise displays.
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Rotated merchandise and displays to feature new products and promotions.
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Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
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Walked through store areas to identify and proactively resolve issues negatively impacting operations.
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Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
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Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
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Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
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Processed payments for credit and debit cards and returned proper change for cash transactions.
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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
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Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
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Maintained positive customer relationships by responding quickly to customer service inquiries.
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Reconciled daily sales transactions to balance and log day- to-day revenue.
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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing
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CONTACT
New Albany, MS 38652
**********@*****.***
customer satisfaction ratings.
Analyzed customer feedback and implemented strategies to improve customer experience.
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Increased employee retention, training staff in effective customer service techniques and product knowledge.
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Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
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Developed and maintained strong relationships with vendors to facilitate timely product delivery.
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EDUCATION
General Studies
Ripley High School, Ripley MS
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