Customer Service Sales Associate

****************@*****.*** 702-***-**** LAS VEGAS, NV 89104

PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. WORK HISTORY

Lead Sales Associate/Notary Public. Las Vegas, NV

UPS Store1650 05/2021 - 10/2022

Bilingual Customer Service Advocate. Las Vegas, NV C-3 Customer Contact Channels 07/2018 - 03/2019

SKILLS

EDUCATION

State of Nevada

Las Vegas, NV

12/2021

Notary Public : Notorial

Law

Milan Institute- Las Vegas,

NV

Las Vegas, NV

07/2014

CNA: Nursing

CERTIFICATIONS

Notary Public licensee

Delegated assignments and tasks to increase productivity by a minimum of 20 % consistently.

●

Trained, coached, and mentored new sales associates for maximum performance.

●

Contributed to team objectives in fast-paced

environment.

●

Answered customer questions about products and

services, helped locate merchandise, and promoted key items.

●

Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

●

Certified and attested power of attorney documents, acknowledgments, and deeds.

●

Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting

requirements.

●

● First point of contact for Medicare Part D recipients Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

●

● Product Promotion

● Time Management

Bilingual (Fluent in

Spanish)

●

Knowledge of KPI

Strategies

●

Team Leadership/ Strong

Verbal Communications

●

● Payment/POS Processing

● Shipping and Receiving

CNP - Certified Notary

Public

●

Maria Garcia

Cashier/ Lead Sales Associate . Las Vegas, NV

7-eleven Convenience Store 10/2015 - 11/2017

Educated client's on products and services(tier, quantity and formulary exceptions, grievances, appeals and/ or complaints).

●

Assisted customers with Spanish-language inquiries in a timely and professional manner.

●

Provided language translation services for customer service inquiries.

●

Optimized customer support by establishing collaborative service environments through targeted operational

initiatives.

●

Monitored service after sale and implemented quick and effective problem resolutions.

●

● Achieved or exceeded company-defined sales quotas. Maintained current knowledge of evolving changes in marketplace.

●

Handled high volume of cash with extensive knowledge of POS Systems

●

Processed and stocked merchandise in accordance with store and OSHA Compliance.

●

● CPR/ First Aid Certified

Contact this candidate