JV
JOANNA VILLA-SANCHEZ
********************@*****.*** 469-***-**** Dallas, Texas 75211
Strong work ethic, professional demeanor and great initiative.High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results.Motivated and reliable office administrative professional with + 5 years experience providing executive-level support. Accounting operations professional General ledger accounting aptitude Complex problem solving Accounts receivable professional Employee training and development Expert in customer relations Excellent managerial techniques Fiscal budgeting knowledge Problem resolution Diligent Management with over 15 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Sales monitoring
Orientating and training
Project management abilities
Time Management
Closing and contract negotiations
Customer relations
Training and development
Staff development
Hudson Peters Commercial Dallas, TX
Assistant Manager
06/2020 - 03/2021
Organized schedules, workflows and shift coverage to meet expected business demands.
Completed inventory audits to identify losses and project demand. Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Conducted job interviews, led employee performance evaluations and rewarded top performers to aĴract and retain quality personnel. Explained policies and procedures to tenants and enforced all rules. Kept records of all correspondence with residents and tenants. Escalated critical issues to property manager to ensure immediate resolution.
Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes. Haider Corp Dallas, Texas
Assistant to the CEO
02/2014 - 01/2021
Standardized department filing system to increase efficiency.Directly supports CEO in managing operation work flow.Maintains detailed administrative and procedural processes to improve accuracy and efficiency.
Oversees and maintain all daily areas of accounts receivables and accounts payable with 100% accuracy.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Detailed and arranged travel arrangements and venue reservations for Summary
Skills
Experience
conferences and seminars.
Set up meeting and event logistics for senior management and updated calendars.
Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities. Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Public Auto Sales Dallas, Texas
Accounts Payable Specialist
01/2013 - 01/2014
Verified and logged in deadlines for responding to daily inquiries.Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Managed incoming and outgoing calls for busy car sales office.Scheduled and confirmed appointments for entire management team. Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance. Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Handled high-volume invoice processing with minimal supervision. Coded invoices and other records to maintain organized and accurate records.
Prepared and updated vendor files, including tax and insurance information.
United Fashions Of Texas Dallas, USA,
USA
Retail Store Manager
09/2009 - 12/2012
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Addressed and corrected sales staff communication issues in a tactful and effective manner.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Prepared and submiĴed nightly bank deposits.
Improved profitability by executing daily, weekly and monthly floor plan changes.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
MTA Management (HILLCREST APTS)
Irving, TX
Property Manager
01/2004 - 08/2009
Handled resident complaints and expedited maintenance requests. Collected monthly assessments, rental fees, deposits and payments. Updated tenant and unit information to keep current in housing database. Coordinated general maintenance and repairs to keep facilities operational and aĴractive.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Reviewed completed applications and assessed household information against file history and program regulations.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Developed and managed highly skilled on-site staff through recruitment, training and motivation.
Oversaw budgeting process for assigned properties. Monitored and documented delinquencies and other forms of income. Collected payment by processing credit card transactions. Explained policies and reviewed documentation to obtain signatures. Oversaw maintenance, appearance and performance of company vehicles. Prepared and submiĴed reports to supervisor.
Mountain View College Dallas City, Texas, USA
Accounting I & II in Business Management
North Lake College Irving, Texas, USA
Business Management
English:
Native/ Bilingual
Spanish:
Native/ Bilingual
Education and Training
Languages