Quality Assurance Customer Care
Resume:
Palesa Williams
Contact
Cell: 068*******
ALT: 082*******
**************@*****.***
Address:
Leondale
Germiston
1401
PROFILE
I am a hard worker and I welcome any challenges and changes that I come across. I give my fullest commitment and dedication in everything I do. I am a quick learner and I take pride in my work and what I do. I see myself as a woman who has respect for the individuals I work with.
OBJECTIVE
To secure a challenging position within my field of work as well as to gain as much experience in the job market for personal growth and profession
development. I seek challenging opportunities that will push me to showcase my full potential while contributing to the organisation's growth and overall success
Education
Leondale High school
National senior certificate (Matric)- 2017
Key Skills
Strong analytical abilities
Microsoft offices (excel, word etc)
Administrative knowledge
Excellent Communication skills Problem-solving ability
Strong leadership skills
References
Nelisiwe Former Colleague- 063*******
Kholofelo Malatjie Current Manager- 079-***-****
Experience
March 2019 – June 2019
Administration assistant • BSG Auto Glass
Responsibilities – Preparing documents, scheduling meetings and agendas for the day, managing diaries and communicating with clients through different means such as emails and telephonically.
August 2019 – February 2020
Customer care representative • JD Group
Responsibilities – Dealing with client queries, managing incoming calls, providing information on products and promotions and processing orders
May 2021 – October 2021
Sales agent • Fullserve Financial services
Responsibilities – Generating leads, achieving sales targets daily, client interactions via telephone.
December 2022 – October 2024
Quality Assurance • Altitude BPO
Responsibilities – Assessing sales, ensuring that agents adhere to compliance, adhere to daily assessments, coaching and calibration productivity targets. Training new employees on systems and how to deal with issues that can arise in the workspace, ensuring that quality assurance is aligned with service standards within the operational environment and contributing to monthly/weekly quality reporting.
Contact this candidate