Customer Service Front Desk
Resume:
Crystal Gardner
Coos Bay, OR *****
****************@*****.***
Willing to relocate to: Coos County, OR - Lane County, OR - Deschutes County, OR Authorized to work in the US for any employer
Work Experience
Housekeeper
Edgewater Inn and Suites-Coos Bay, OR
June 2024 to November 2024
• #Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
• Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
• Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
• Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
• Managed inventory levels of cleaning supplies by monitoring usage patterns and submitting purchase orders as needed
• Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms
• Collaborated with other departments such as laundry services or concierge to provide seamless customer service experience for guests
• Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests
• Implemented eco-friendly practices such as using environmentally friendly cleaning products or implementing linen reuse programs
• Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisors
• Developed strong relationships with regular guests through personalized service resulting in XX% increase in positive online reviews
• Achieved an average turnover time per room that was XX% faster than the company standard through efficient work methods
• Suggested improvements in housekeeping procedures that resulted in a XX% reduction in overall labor costs without compromising quality
• Implemented a room inspection checklist that improved overall cleanliness scores by XX%
• Trained and mentored new housekeeping staff members on best practices for efficient cleaning techniques and customer service
• Assisted guests with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance
• Coordinated with maintenance team to promptly address any repairs or maintenance issues in guest rooms
Crew Member
Wendy's-Coos Bay, OR
March 2023 to June 2024
• Worked in a high pressure environment
• Communicated with customers
• Helped customers with orders
• Bagged orders for customers
• Made food
• Restocked items
• Took out trash and recycling
• Swept and mopped area
• Maintained a positive attitude
Cashier
711 Franchise-North Bend, OR
August 2022 to September 2022
• Operated cash register[s]
• Counted out cash drawers
Housekeeper
Red Lion Hotels-Coos Bay, OR
May 2022 to August 2022
• Prepared linens
• Kept rooms stocked
• Removed waste daily
• Disinfected (area or item rooms bathrooms counters equipment) Shift Leader
Taco Bell-Coos Bay, OR
January 2019 to May 2022
Food prep, drive thru
• Worked in a fast paced environment
• Handled customer care
• Operated the cash register
• Took out trash and recycling
• Maintained a positive relationship with coworkers
• Provided friendly service
Shift Leader
Taco Bell (Bellevue)-Bend, OR
May 2006 to October 2006
Food Service
Shift Leader
Taco Bell (3rd Street)-Bend, OR
May 2006 to October 2006
Food Service
Team Member
Taco Bell-Redmond, OR
March 2003 to May 2006
Food Service
Education
High school or equivalent in Hight school
Penn Foster - Coos Bay, OR
June 2019 to Present
Skills
• Food Service (8 years)
• Customer Service (8 years)
• Cash Handling (8 years)
• Management (4 years)
• Bilingual
• Customer Support
• Customer Care
• Call Center
• CSR
• Word
• Receptionist
• Administrative Assistant (2 years)
• Payroll
• Microsoft Excel
• Billing
• Food Safety
• Shift Management
• Food Preparation
• Food Handling
• Kitchen Experience
• Meal Preparation
• POS
• Food Production
• Serving
• Home Care
• Cleaning Experience
• Host/Hostess
• Busser
• Kitchen Management Experience
• Cooking
• Restaurant Management
• Restaurant Experience
• Time Management
• Cashiering
• Supervising Experience
• English
• Communication skills
• Microsoft Word
• Guest Services
• Leadership
• Laundry
• Basic math
• Stocking
• Food handling
• Hotel experience
• Guest services
• Shift management
• Cash register
• Serving
• Restaurant experience
• Cooking
• Kitchen management
• Cash handling
• Supervising experience
• Customer service
• POS
• Leadership
Certifications and Licenses
Food Handler Certification
Driver's License
February 2022 to Present
Non-CDL Class C
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