Virtual Assistant
Resume:
Profile
************@*****.***
Binangonan Rizal, Philippines
Bachelor of Science in Chemistry
Western Mindanao State University
Patient Scheduling
Appointment Coordination
CUSTOMER SERVICE
Medical Administrative Support
Electronic Health Records (EHR/EMR)
Management
Education
Core Competencies
NextGen Office
AthenaOne
Tools & Software
Aug 2023
–
present
MyMountainMover
VA Medical Receptionist
Handled patient inquiries via calls, chat, and
voicemail, confirmed schedules to reduce no-shows, and collaborated with the team to ensure efficient, high-quality service.
Sept 2021
-
June 2023
Wipro Inc
Production Specialist - Healthcare
Coordinated patient appointments, responded to
inquiries via phone and chat, ensured accurate
scheduling, and supported efficient team operations. July 2016
–
Sept 2021
Nowcom Global Services Inc
Financial Customer Service Rep
Assisted customers with auto loan management,
resolved billing issues, and collaborated with teams to meet operational goals.
Oct 2007
-
July 2016
Accenture, Inc.
Customer Service Analyst
Managed gas utility inquiries, resolved billing issues, and ensured customer satisfaction through clear,
professional communication.
Dedicated Virtual Assistant and Customer Support Specialist with a proven track record in delivering exceptional service, managing client relationships, and ensuring efficient administrative support known for delivering high-quality support, building strong client relationships, and improving overall customer satisfaction.
Work Experiences
V I R T UAL ASSISTANT
BUSINESS SUPPORT ASSISTANT
M A R I C H E L A R O M I N
Time Management & Multitasking
AdvancedMD
Insurance Verification
Data Entry
Medical Documentation
Virtual Assistance & Admin Support
Jan 2005
-
Sept 2007
CyberCity Teleservices Inc
Customer Service Representative
Provided administrative support for a cable TV
company, handling emails, calls, chat inquiries,
and payment processing.
Tebra EHR
Trainings Completed
Virtual Assistant Training
(Administrative & Customer Support)
RCM, Data Privacy & Confidentiality
Training (HIPAA Awareness)
Medical Virtual Assistant Training
(EHR, Scheduling, Insurance
Verification)
Customer Service Excellence Training
CRM & Healthcare Systems
Contact this candidate