Customer Service Rep
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MARICHEL S. AROMIN
SPANISH B I L I NGUAL CUSTOMER SERVICE REP
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I am a highly motivated and disciplined Bilingual Customer Service Representative with 19 years of experience delivering exceptional support in both English and Spanish language. My extensive background includes diverse skills, from advanced problem-solving and creative solutions to commercial acumen and team collaboration. My commitment to continuous professional development through various trainings has honed my ability to provide knowledgeable and effective customer service. I am adept at fostering positive customer relationships and contributing to team success, making me a valuable asset to any organization.
************@*****.***
B14 L20 Santorini Estates
Binangonan, Rizal 1940 Experiences
MyMountainMover- Aug 7, 2023 to Present
VA Medical Receptionist
Efficiently managed both inbound and outbound calls to schedule and reschedule appointments, ensuring a smooth process for patients. Acted as a point of contact for patient concerns, utilizing chat and voicemail systems to handle inquiries and resolve issues promptly. Obtained and confirmed appointments to maintain accurate schedules and reduce no-shows.
Worked closely with team members to ensure cohesive operations and high-quality patient service.
Wipro Inc - Sept 2021 to June 9, 2023
Production Specialist Spanish Bilingual - Healthcare Assisted patients with submitting electronic insurance claims, ensuring the accuracy and completeness of claim information.
I researched and reviewed documentation, including authorizations, nursing notes, and medical records, to support claims processing. I interpreted explanations of benefits (EOBs) before making follow-up calls to address discrepancies or issues.
Conducted analysis of outstanding data to identify reasons for non- payment, utilizing appropriate coding to document denials and underpayments effectively.
Collaborated with healthcare providers and insurance companies to resolve claim issues and improve reimbursement outcomes.
MARICHEL S. AROMIN
SPANISH B I L I NGUAL CUSTOMER SERVICE REP
Spanish
English
Skills
Language
Customer Service
Healthcare billing
Strong Communication
Computer Literacy
Problem-solving
Customer relations
Analytical
Critical thinking
Loan Processing
Education
Provided effective assistance and communication to customers, guiding them in the management of their financial car loans. Interpreted monthly bill statements to resolve financial conflicts and disputes, ensuring clarity and customer satisfaction. Collaborated closely with team members and Operations management to drive project success and meet company objectives. 1999-2003
Bachelor of Science in Chemistry
Nowcom Global Services Inc - July 2016 – September 2021 Western Mindanao State University
Financial Customer Service Spanish Bilingual Rep
Accenture, Inc. - Oct 2007 to July 2016
Bilingual Spanish Analyst
Interacted with customers to address inquiries about gas utility bills, payments, and services, ensuring accurate and timely responses. Effectively handled and resolved customer complaints, demonstrating strong problem-solving abilities and a commitment to customer satisfaction.
Analyzed and resolved customer conflicts, employing a calm and professional approach to settle disputes and maintain positive customer relationships.
KGB Inc [ Formerly INFONXX] -October 2006– October 2007 Spanish Bilingual Customer Service Representative
Provided accurate and appropriate telephone information in response to customer directory inquiries.
Suggested alternate locations and spelling under which the number and other information are listed.
Conveyed information effectively to help customers. CyberCity Teleservices Inc - January 2005 to Oct 2006 I worked for a cable tv company.
Performed administrative tasks - email, chat support, and inbound/outbound calls related to customer data requests and orders. Processed customer payments.
Spanish Bilingual Customer Service Representative
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