Customer Service Care

NICOLE LAY-ZAMBETTI

*****************@*****.***

Actively seeking a position where I can optimize my problem-solving and organizational skills. My strong multi-tasking skills and fast learning ability ensures a quick contribution to your customer service team.

EXPERIENCE

NOVEMBER 2021 – DECEMBER 2022

VENDOR REPRESENTATIVE, ACCURATE APPRAISAL GROUP – INDEPENDENCE, OHIO

Responsible for operational efficiency, customer service and compliance, in relation to modernizing the appraisal processes. Work in collaboration with Mortgage lenders to provided appraisal solutions to meet the unique needs of their business and to deliver the most cost effective, regulatory compliant valuation for each transaction.

DECEMBER 2020 – NOVEMBER 2021

CUSTOMER CARE SPECIALIST, CARDINAL HEALTH - TWINSBURG, OHIO

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Responsible for performing all tasks relative to taking the customer’s information, including, but not limited to, order processing, product information, order status, order discrepancies, and customer complaints, as well as following up to ensure customer satisfaction.

Achieved and maintained a 5-STAR Customer Experience Survey rating for 10 consecutive months.

OCTOBER 2014 – DECEMBER 2020

STAY-AT-HOME PARENT

I was blessed to be able to stay at home during my son’s early childhood years. Though not in a regular corporate position, I acquired other valuable tools during that time, including home management and organizational skills.

AUGUST 2010 – OCTOBER 2014

SALES MANAGER, BARBIZON USA – CLEVELAND, OHIO

Developed site marketing strategies, coordinated promotional events, new lead generation, sales forecasting, budget and cost analysis, Sales Representative support, new client recruitment and facilitation. Directly responsible for Customer service, including dispute resolution.

APRIL 2008 – AUGUST 2010

BUSINESS MANAGER, CLINIQUE COSMETICS – NORTHEAST OHIO REGION

Managed the daily retail operations of multiple locations. Responsible for new product merchandising, sales forecasting, new hire training, and team scheduling. Responsible for setting and achieving sales objectives. Responsible for providing first-class customer service and maintaining corporate customer satisfaction metrics.

JANUARY 2003 – APRIL 2008

ADMINISTRATVICE ASSISTANT, CLEVELAND INSTITUTE OF MEDICAL MASSAGE

Assisted Site Director in the daily operations, including student attendance recording, and academic achievement. Contributed in maintaining site compliance with the State of Ohio Medical Board guidelines. Supported Instructors with all clerical and reporting duties.

EDUCATION

DIPLOMA, Northwest high school – CANAL FULTON, OHIO

SKILLS

Outstanding Customer service skills

Communication skills

Problem solving and Conflict resolution

Management

Business Development

Microsoft Office suite

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