Access Management Control
Resume:
Identity and Access Management (IAM) Engineer
ISAAC WARD, JR.
I.W
PROFILE
Experienced IAM Engineer with a proven track record in designing, implementing, and optimizing Identity and Access Management solutions. Possessing hands-on technical expertise, excel in providing direction, technical leadership, and ensuring the health of IAM platforms. My robust understanding of access provisioning, identity governance, and Role-Based Access Control (RBAC) is complemented by my proficiency in implementing and configuring IAM tools, specifically SailPoint Identity IQ. With a strong focus on compliance, adeptly develop reports for audit, SOX, and attestation purposes.
CORE COMPETENCIES
Demonstrated leadership in guiding the technical design and development of Identity and Access Management (IAM) implementations.
Proven expertise in crafting and implementing Role-Based Access Control (RBAC) strategies for enhanced access control.
Hands-on experience in installing and configuring the SailPoint Identity IQ platform, showcasing technical proficiency.
Comprehensive knowledge of Cybersecurity architecture principles, ensuring a robust security framework.
Strong background in integrating IAM tools seamlessly with various business applications, databases, and operating systems.
Extensive experience in developing compliance reports for audits, SOX, and attestation, emphasizing meticulous attention to regulatory standards.
Automation prowess in streamlining user life cycle processes, including joiners, movers, and leavers, enhancing operational efficiency.
Exceptional communication skills, fostering collaborative relationships with teams, management, and client departments for effective IAM implementation.
PROFESSIONAL EXPERIENCE
Printer Administrator and PC/Laptop Configurator Jan 2013 – Present
Unisys, Blue Bell, PA
Efficiently managing and maintaining printer systems, ensuring optimal functionality and troubleshooting any issues promptly.
Collaborating with the team to develop monitoring reports on the health, effectiveness, and efficiency of the IAM service.
Configuring and deploying PC/Laptop systems for Novartis employees, adhering to company standards and user requirements.
Utilized HP Web Jet Admin to oversee over 1,000 printers and copiers.
Playing a pivotal role in providing seamless IT support for Novartis, a client with over 8000 employees.
Conduct regular User Entitlement Reviews for applications and databases, implementing and scheduling various types of reviews.
Copier/Network Field Technician Aug 2012 – Jan 2013
TGI Office Automation, Brooklyn, NY
Executed on-site installation, maintenance, and repair of copiers, printers, and network devices, ensuring optimal functionality for clients.
Diagnose and troubleshoot hardware and software issues, applying technical expertise to resolve problems promptly and minimize downtime.
Collaborated with clients to understand their specific needs and provide tailored solutions for copier and network requirements.
Managed equipment inventory, ensuring adequate stock levels and timely replenishment of consumables.
Provided technical support to clients over the phone and through remote access tools, resolving issues efficiently.
CONTACTS
*******@*******.***
20Shady Ct North Plainfield NJ
PROFESSIONAL SKILLS
IAM Implementation
Role-Based Access Control (RBAC)
Identity Governance
Access Provisioning
Compliance Reporting
Workflow Design
System Optimization
Active Directory Integration
Java Development
Information Systems Knowledge
Automation Development
User Life Cycle Management
SOD Policies
Technical Leadership
Cybersecurity Architecture
Installation and Configuration
Access Certification
Technical Troubleshooting
Communication Skills
Team Collaboration
Client Onboarding
Technical Documentation
Risk Assessment
TECHNICAL SKILLS
SailPoint Identity IQ
LDAP, SAML, OpenID, OAuth
Networking Tools (TCP/IP)
Java Development
Active Directory
PowerShell
SCCM
Windows XP/7/8.1
Microsoft Office 2007/2010
MFP (Multi-Functional Printer) Software
CONTACT INFO
*******************@*****.***
CAREER PROFILE
Experienced Scrum Master with over 17 years of experience in the IT Industry with versatile, cross - platform experience in Agile software development methodology, project management, software testing, and SAFe/Agile framework for diverse clients in finance and other industries. A high performance driven, self - starter and learner with solid working knowledge in the areas of business analysis and solutions consulting, user experience and business intelligence. Skilled in working with diverse team members, proficient in communication and expectation management, ranging from C-level stakeholders to tech leads, testers, and end users. Solid ability to drive business growth, capitalize on new revenue potential, including managing all aspects of daily business operations.
Technical Skills
Databases: ORACLE, HANA
Methodology: Waterfall, Agile, SCRUM,KANBAN, XP.
ERP: Oracle Financials and SAP
DATA Warehousing: Oracle, SAP BW, SAP HANA.
PM Tools: MS Project, JIRA, RALLY, VERSIONONE and TFS.
IT Project Lifecycle: Requirements Analysis, Costing & Budgeting, Project Scheduling, Monitoring & Controlling and Testing/Support
EDUCATION
Morris Brown College, Atlanta, GA
Major: Computer Science
Metropolitan Institute of Network Technology, Jersey City, NJ
Certified Network Operator–
Networks & Personal Computers.
Panasonic, Secaucus, NJ
DBS, PBX, TI, MAGIC and, COURIER
Certified.
Network Training Institute, Rahway,
NJ A+ Certified
Global Knowledge, Morristown, NJ
Certificate TCP/IP Troubleshooting
HOBBIES AND PERSONAL INTERESTS
Building customized computer systems
Photography and Videography
Audio Engineering
Auto Racing
PROFESSIONAL EXPERIENCE (Continue)
Retail Tech Support Specialist - PC Break/ Fix and restoration 2010 – 2012
Amerada Hess Corp., Woodbridge, NJ
Delivered exceptional technical support to retail staff, resolving hardware and software issues promptly to ensure uninterrupted operations.
Installed, configured, and maintained point-of-sale (POS) systems, payment terminals, and other retail technology infrastructure.
Collaborated with store managers and IT teams to understand specific retail technology needs and provided tailored solutions.
Acted as a telecommunications liaison with Verizon, Comcast Cable, and AT&T for phone line and network issues.
Field Service Copier/PC Technician 2009 – 2010
Penguin Imaging, West Windsor, NJ
Installed, configured, and maintained a variety of copiers, printers, and PC systems for diverse clients.
Travelled 50+ miles daily around the tri-state area to provide on-site technical support.
Collaborated with clients to understand their specific workflow requirements and recommended suitable copier and PC solutions.
Managed inventory of copier and PC equipment, ensuring optimal stock levels and timely replenishment of consumables.
Product Support Specialist II 1997 – 2009
Panasonic, Secaucus, NJ
Developed comprehensive project plans, schedules, and budgets for efficient project management.
Conducted remote diagnostics for service calls, VOIP, and PBX systems, ensuring prompt issue resolution.
Troubleshooted email, networking connectivity problems, and supported T1, ISDN, and Analog phone lines.
Provided field support for PC-based VM, addressing component replacements as needed.
Configured voice mail systems for LAN use, enhancing communication efficiency.
Executed moves, changes, and additions of PC and phone ports at both jack and network closet levels.
Supported dot matrix, color/B&W laser printers, and desktops.
Troubleshot and resolved issues with CD-ROMs, DVD-RAM, software installations, and dispatched service when needed.
Addressed challenges with United Parcel Service (UPS) software and hardware, including user ID resets and database error fixes.
Identified and negotiated schedules, milestones, and resources for project objectives by coordinating with various IT departments and vendors.
Assisted in the transition from DOS-based programs to Windows-based programs, ensuring a smooth migration.
Serviced customer PCs using lap link technology, offering efficient and remote technical support.
Installed and set up PCs for various networks, configuring and installing Token Ring Cards as required.
Hotline Associate for United Parcel Service 1996 – 1997
Leveraged Technology, New York, NY
Responded promptly to customer inquiries regarding UPS products, ensuring a rapid and effective resolution of all concerns.
Collaborated across functions to provide comprehensive assistance, contributing to overall customer satisfaction.
PC Installer 1993 – 1996
Alternative Resource Corp., Saddle Brook, NJ
Executed the installation of personal computers at diverse locations, ensuring seamless setup and functionality.
Conducted comprehensive preparation of all computers before installation, optimizing the installation process.
Collaborated across various areas to ensure customer satisfaction and retention, actively contributing to a positive customer experience.
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