Human Resources Travel Specialist

Ana Trigueros-Merritt

*********@*****.***

www.linkedin.com/in/ana-trigueros-merritt

A versatile, collaborative, accomplished, and knowledgeable professional with a successful track record as a Spanish translator & interpreter. Over 17 years of experience in healthcare, marketing, engineering, education, and social services. Possesses outstanding organizational and problem-solving skills. Highly collaborative with a talent for building productive relationships that allow smooth functioning while driving others toward excellence and attaining business goals. Demonstrates proven leadership, exceptional interpersonal, and communication skills, articulating ideas clearly and serving as a successful mentor to peers and colleagues, thanks to outstanding people skills.

Fully authorized to work in Europe and the US.

Skill Areas: CAT Tools, Translation-Interpretation-Localization PM, Quality Control, Office Applications, SharePoint, Logistics, Data Analysis, Interpreter & Translator (speaking, reading, writing)

Language Proficiency: English (fluent), Spanish (native), French (proficiency). DLPT and ALTA

Professional Experience

Virginia Department of Health, Virginia

Translation and Interpretation Manager (Sep 2022–present)

●Lead and coordinate translation, localization, and interpretation vendors for the Agency.

●Oversee the management of awarded grants, ensuring strict compliance with regulations and providing detailed reports on efficiently utilizing grant funds.

●Spearheaded the development and maintenance of The Language Access Hub, an internal platform designed to streamline information related to language access for VDH employees.

●Manage translation materials, technology software & standards, including translation memory, glossaries, language-specific style guides, and localization kits.

●Conduct quality evaluations to ensure the effective and economical implementation of the translation process through vendors.

●Collaborate with the Central Office and Local Health Departments (LHDs) to comprehend and address translation, localization, and interpretation needs.

●Monitor and manage the current and future status of translation needs, language scope, timelines, and translation content.

●Provide guidance to VDH staff on translation policies and processes, facilitating access to translation and interpretation support for internal use, such as the VDH website and content.

●Oversee translation and interpretation activities with external and statewide partners/stakeholders.

●Collaborate with internal stakeholders to monitor and track the utilization of translation and interpretation resources.

●Work closely with the Language Access Coordinator and Digital Accessibility Program Manager to address language needs and knowledge gaps in health information for limited English proficient (LEP) populations.

●Conduct training sessions on translation and interpretation processes for the VDH workforce.

Spanish Linguist, PM - Office of Epidemiology (Jun 2021–Sep 2022)

●Project Management: Led the management and upkeep of translation materials, ensuring accuracy and consistency, technology software, and standards, overseeing translation memory, requirements, and language-specific style guides. Managed and hosted translation and localization assets, ensuring accessibility and organization.

●Translation and Interpretation: Executed interpretation, translation, and transcreation of documents, press releases, and website materials. Applied rigorous proofreading, editing, and revision techniques, adhering to established professional translation procedures.

●Content Integrity: Ensured the fidelity of translated materials to the original content, meaning, and emotional tone by checking original texts or collaborating with authors.

●Mentorship and Training: Mentored fellow translators through strategic planning, development, and active participation in departmental training programs.

Public Health Investigator (COVID-19). Spanish Linguist (Jun 2020–Jun 2021)

●Interviews and Data Collection: Conducted through interviews and collected data from individuals newly diagnosed with COVID-19. Communicated professionally and empathetically, ensuring individuals the confidentiality of the collected information and providing clarity on its purpose.

●Database Management: Recorded and maintained accurate information in a statewide database. Utilized established databases to identify newly diagnosed patients and diligently updated the database to reflect the latest information.

●Information Distribution: Disseminated approved information to cases, highlighting pertinent details. Promptly alerted epidemiologists to cases associated with high-risk settings, necessitating additional public health investigation or intervention.

●Support and Resources: Adhered to established procedures, offering ill individuals resources for further information or support as required.

●Collaboration and Reporting: Collaborated seamlessly with epidemiologists and health educators, providing essential data from case investigations. Generated comprehensive reports based on the collected data.

The Language Group, Virginia Beach, Virginia

Implementation & QA Manager. Recruiter. Translator & Interpreter (Jan 2017–Apr 2020)

●Quality Assurance Coordinator: Worked closely with the Director and Manager of Operations to ensure service delivery consistently met high standards, surpassed client expectations, and adhered to client policies. Spearheaded the planning, design, and implementation of effective Quality Control and Quality Assurance processes, emphasizing meticulous data control and analysis.

●Quality Management: Executed the planning, design, and implementation of robust Quality Control and Quality Assurance processes and procedures. Generated monthly reports to monitor and enhance service quality.

●Talent Acquisition Expertise: Orchestrated the full hiring process, from sourcing to offer acceptance, including crafting job postings, reviewing resumes, and negotiating rates. Coordinate seamless processing of independent contractor activations, reactivation, deactivations, and renewals through relevant systems. Proactive Talent Identification, employed diverse techniques and sources to proactively identify talent, aligning with organizational requirements.

●Effective Communication: Provided timely and constructive communication and feedback to supervisors.

●Data Control and Analysis: Ensured accuracy and clarity in the applicant tracking system.

●Multilingual Translation & Interpretation: Applied linguistic skills to deliver precise translation and interpretation services as needed.

Day & Zimmermann, Norfolk, Virginia

Linguist. Logistic Specialist. PM Assistant (Mar 2015–Jan 2017)

●Spanish/French/English Linguist: Executed document translation between English, Spanish, and French, specializing in the Condenser Division, OCONUS Projects. Provided crucial support to the Project Manager through adept interpretation and translation during daily meetings.

●Logistics Excellence: Spearheaded the procurement of tools, equipment, and supplies from international suppliers, ensuring seamless project operations.

●Effective Communication Facilitator: Facilitated communication for a diverse team of over 80 employees between foreign customers and subcontractors, ensuring the smooth execution of daily plans.

●Comprehensive Employee Welfare Management: Orchestrated logistics for 80+ employees, overseeing arrangements for medical care, accommodation, rental cars, and other essentials in foreign countries.

●Document Management: Prepared and translated projects, specific reports, procedures, and submittals under the direct supervision of the project manager.

●Administration responsibilities: Efficiently managed administrative tasks including timesheets, expense reports, security clearance documentation, and other clerical responsibilities.

●Cultural Liaison Expertise: Served as a cultural liaison, fostering understanding between expatriates and host-country nationals, thereby enhancing cohesion within the community.

Ferrovial Agroman US Corp. Suffolk, Virginia

Spanish & English teacher. Translator & Interpreter. Cultural Liaison (Sept 2013–Jan 2015)

●Bilingual Document Translator: Specialized in the translation and transcreation of documents between Spanish and English.

●Dynamic Language Instruction: Served as a Spanish & English teacher for a bi-national company, guiding professionals with diverse language proficiency levels to enhance communication within their business organization.

●Flexible Teaching Approach: Engaged in freelance teaching, providing one-to-one instruction and small group sessions to facilitate personalized and effective learning experiences.

●Curriculum Integration: Integrated competencies, goals, and objectives into lesson plans, ensuring a comprehensive and effective learning experience.

●Cultural Bridge Builder: Acted as a cultural liaison, bridging understanding between expatriates and host-country nationals to foster an appreciation for values and norms within the community.

Previous Experience:

NV AHEC, Norfolk, Virginia (November 2012 – November 2014) Spanish Interpreter - Freelance Delivered freelance Spanish interpretation services for NV AHEC, contributing to effective communication within healthcare settings.

Norfolk Public Schools, Norfolk, Virginia (February 2010 – June 2016) SOL Intervention Teacher Paraprofessional Spanish Translator & Interpreter Fulfilling a multifaceted role, served as an SOL Intervention Teacher, Paraprofessional, and Spanish Translator & Interpreter in Norfolk Public Schools, ensuring effective support for students and fostering communication between diverse language communities.

Holy Trinity Catholic School, Norfolk, Virginia (September 2004 – September 2009)

Spanish Teacher Educated and inspired students as a Spanish Teacher at Holy Trinity Catholic School, contributing to their language proficiency and cultural understanding.

International School of Stuttgart, Germany (September 2001 – June 2003)

Teacher Assistant & Library Assistant Provided support as a Teacher Assistant and Library Assistant at the International School of Stuttgart, Germany, fostering an enriching learning environment.

TMS GmbH, Patch Barracks, Stuttgart, Germany (March 2000 – September 2001) Administration Specialist & Customer Service Representative Played a vital role in administrative functions and customer service at TMS GmbH in the Stuttgart Area, Germany, contributing to efficient operations.

Antena 3 TV, Madrid, Spain (August 1995 - October 1997)

Financial and Transportation Specialist Specialized in financial and transportation functions at Antena 3 TV in Madrid, Spain, supporting key aspects of the company's operations.

Education & Certification

●Master's Degree in Specialized Translation (EN<ES<EN) December 2023

Universidad de Nebrija, Madrid

●University Expert in Spanish as a Second Language 2012

Universidad Nacional de Educación a Distancia, Madrid, Spain

●French Studies – Philology 1992–1995

Universidad Autónoma de Madrid, Spain

●Diplôme d'Études Françaises (French Studies) 1992

University of Pau and du Pays d’Adour, Pau, France

●Bachelor's Degree in Business and Tourism Administration 1986-1990

Universidad Complutense de Madrid, Spain

1986–1990

Certifications:

●Professional Interpreter Certification 2020

Virginia Institute of Interpreting, Virginia

●Professional Medical Interpreter Certification 2020

Virginia Institute of Interpreting, Virginia

●University Expert in Spanish as a Second Language (Experto en Español Como Segunda Lengua) 2012

Universidad Nacional de Educación a Distancia, Madrid, Spain

●Interpreter Certification in Health and Community Settings 2010

Northern Virginia Area Health and Education Center (AHEC)

Language Proficiency:

●ALTA English Listening & Speaking - ILR4 (Proficiency)

●ALTA French Listening & Speaking - ILR4 (Fluent)

●ALTA Spanish Listening & Speaking - ILR4 + (Native)

●DLPT5 Spanish Reading & Listening - Professional Proficiency

●DLPT5 French Reading & Listening - Professional Proficiency

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