Customer Service Costa Rica
Resume:
Camila Araya
Granados
San Antonio, Desamparados, SJO
***.*****.***********@*****.***
EXPERIENCE
Sykes, Costa Rica — Capital One Bilingual
Customer Service and Sales Representative
January 2020 - January 2021
Answer incoming calls in regards to
products, concerns, problems, and
inquiries.
Handle calls in an empathetic, efficient and
friendly manner.
Find satisfying solutions for customers that
amolded to their specific needs and
situation, as well as guide and empower
customers with self-service tools in a polite
manner.
Build rapport with the customers to build a
great and friendly brand image and provide
tools for customer empowerment.
Ensure account information as well as
customer’s personal information was
secure, including transactions, money
transfers, balances and account numbers
stayed safe from third parties to ensure
protocols implemented by Capital One, N.A.
and Sykes Costa Rica were respected.
Amazon, Costa Rica — Fraud Investigation
Specialist, bilingual
February, 2021- November, 2021
Answer incoming emails in regards of
concerns, problems, and inquiries.
Handle costumer emails in an empathetic,
efficient and friendly manner.
Find satisfying solutions for customers that
amolded to their specific needs and
situation, as well as guide and empower
SKILLS
Adaptive and Fast Learner
Quick and efficient problem solver and
critical thinker.
Experience working with people with
diverse backgrounds and ages.
Effective communicator.
Very dynamic.
Adaptable to a fast-paced
environment.
Adaptable for individual and group
work alike.
Multi-tasker that can prioritize
time-sensitive tasks in an efficient
manner.
Creative person with problem solving
capabilities.
Proactive and self-motivated.
Very high moral standards, personal
and moral values.
Profile
Public Design student with interest in
building a career path that helps with
connecting and motivating people.
Customer Service experience.
Sales experience
Experienced in working with groups.
Goal oriented person.
Leadership experience.
Very creative and critical thinker.
LANGUAGES
English: Advanced (C1)
Spanish: Advanced (native)
French: Basic B1
customers with self-service tools in a polite
manner.
Ensure account information as well as
customer’s personal information was
secure, including transactions, storage
information, products and account
information stayed safe from third parties
to ensure protocols implemented by
Amazon, N.A. was respected.
Concentrix, Costa Rica —Customer Advisor
II/Quality Agent
December 2021 - August 2022
Answer incoming calls in regards to concerns,
problems, and inquiries.
Handle calls in an empathetic, efficient and
friendly manner.
Find satisfying solutions for customers that
amolded to their specific needs and
situation, as well as guide and empower
customers with self-service tools in a polite
manner.
Build rapport with the customers to build a
great and friendly brand image and provide
tools for customer empowerment.
Ensure account information as well as
customer’s personal information was
secure, including transactions, money
transfers, balances and account numbers
stayed safe from third parties to ensure
protocols implemented by FedEx, N.A. and
Concentrix Costa Rica were respected.
Audit other agents’ calls in order to ensure
that the quality standards were met.
Amazon, Costa Rica- Investigator Specialist L3,
Trilingual
August 2022-February 2023
Answer incoming emails in regards of
concerns, problems, and inquiries.
Handle costumer emails in an empathetic,
efficient and friendly manner in English,
Spanish and French.
Find satisfying solutions for customers that
amolded to their specific needs and
situation, as well as guide and empower
customers with self-service tools in a polite
manner.
Ensure account information as well as
customer’s personal information was
secure, including transactions, storage
information, products and account
information stayed safe from third parties
to ensure protocols implemented by
Amazon, N.A. was respected.
Audit other agents’ cases in order to ensure
that the quality standards were met.
Language Line Solutions, Costa Rica-
Interpreter L3, Trilingual
February 2023-Present
Answer incoming calls in regards to
concerns, problems, and inquiries.
Handle customer calls in an empathetic,
efficient and friendly manner in English,
Spanish and French.
Ensure correct communication between
native speakers to ensure all concerns are
solved.
Audit other agents’ calls in order to ensure
that proper vocabulary was used.
EDUCATION
Anglo American High School, Tres Rios,
Cartago— High School Diploma
February 2014 - November 2018
Fidelitas University, San Pedro, San Jose —
Pre Grad Student Majoring in Public Design
October 2022 - Present.
Contact this candidate