Customer Service Agent
Resume:
Sharon Weaver
Topeka, Ks **605
**********@*****.***
Objective
Dedicated and detailed oriented clerical professional seeking to contribute to and grow with a dynamic team, bringing a strong background in data management, compliance reporting, and empathic patient interaction.
Professional Experience
Stormont Vail Behavioral Health Services
-07/22/24 to Present
-Registrar
-Scheduling and rescheduling appointments for patients
-Updating Patient records
-Entering insurance information
-Answering phone calls
-Answering emails
-Customer Service
-Collecting Co Pays
-Following Hippa Guidelines
Onboarding Specialist – Immunization Department
Insight Global
Contract Employee - Kansas Department of Health and Environment
- 5/2021 to 1/2024
- Developed and maintained compliance reports to ensure adherence to health regulations.
- Managed data quality reports, enhancing the accuracy and integrity of immunization records.
- Compiled and analyzed data, creating comprehensive spread sheets for internal use.
- Distributed compliance reports to facilities via email, ensuring timely communication
- Synthesized data into user friendly formats, preparing spreadsheets for executive review.
Contact Tracer
Insight Global
Contract Employee - Kansas Department of Health and Environment
- 8/2020 to 05/2021
-Executed inbound and outbound calls to individuals affected by Covid-19, utilizing Amazon Web Service
- Recorded detailed case information in Salesforce during telephone interviews
- Provided empathic support and healthcare guidance to patients during sensitive conversations.
- Informed citizens of local health resources, including testing center locations
- Advised on quarantine procedures, contributing to public health safety measures.
- Demonstrated exceptional verbal and written communication skills Patient Access Representative - Emergency Room registration University of Kansas Health System St. Francis Campus
- 5/2019 to 4/2020
- Facilitated patient registration and admission processes in a high- pressure ER sitting
- Verified patient demographics, insurance details, and collected necessary co-pays.
- Accurately entered patient data into the Epic system, ensuring seamless patient flow.
- Provided shift reports, maintaining clear communication regarding current ER patients. Job Coach
Tarc Industries
- 1/2018 to 5/2019
- Supported clients with diverse abilities in community and warehouse work settings.
- Documented daily behavior and progress reports, aiding in client development. Store Manager
Max’s BP of Auburn
- 9/2015 to 11/2017
- Oversaw customer service, financial transactions, and bookkeeping activities
- Managed accounts payable/receivable, payroll, vendor relations, and human resources.
- Conducted inventory control, light maintenance, and ensuring sanitation standards Education
High School Diploma
Perry – Lecompton High
Graduated 1987
Course Of Study: Business
Cosmetology Certificate
American Academy of Hair Design
Graduated 2000
Course Of Study: Cosmetology
Skills
- Data Management and Analysis
- Compliance Reporting
-Patient Registration and Insurance Verification
- Empathic Patient Communication
- Proficient in Salesforce, Amazon Web Services, and Epic Systems
- Strong Verbal and Written Communication
-Customer Service
-Cash Handling
-Webx
-Teams
-Spread Sheets
-Multi-line phones
Certifications
- CPR Certified
-Cosmetology License
- Kansas Notary
References
Available on Request
Contact this candidate