Customer Service Team Member
Resume:
Anicia Fernandez
Auburn, AL *****
**********************@*****.***
Dedicated team member with excellent communication skills and a pleasant demeanor. When counting cash to balance the cash drawer, be meticulous and quick. Good listening skills combined with a detail-oriented and attentive nature. Quick delivery of hot food and [Action] are service-oriented. Problem-solver with experience in customer service. Dedicated to leading and promoting high-quality customer service and engagement initiatives. Authorized to work in the US for any employer
Work Experience
Quality Control Inspector/Machine Operator
SCA - Auburn, AL
January 2020 to October 2023
Caregiver
Arbor Springs Health and Rehab - Opelika, AL
November 2019 to January 2022
1. Help residents with bath
2. Help with getting in and out of bed
3. Cleaning there rooms if need
4. Feeding them
5. Changing them
Cashier
McDonald's - Opelika, AL
February 2013 to December 2021
Credit cards, checks, gift cards, and coupons were all processed by me. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
Housekeeper
Microtel Inn & Suites by Wyndham Opelika - Opelika, AL May 2015 to August 2018
Removed bed sheets and towels from rooms and used [Type] pre-treater prior to washing to restore all linens to pristine condition.
Moved chairs, desks, and beds around rooms to clean behind and underneath furniture. Removed waste paper and other trash from premises to designated area. Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms. Cleaned and stocked [Number] rooms per day by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
Customer Representative
Verizon - Opelika, AL
April 2011 to December 2014
Listened to the questions and concerns of customers in order to provide answers or responses. Met and exceeded performance goals by approaching all interactions with an organized and relationship- driven approach.
Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
Provided excellent customer service by quickly resolving issues and responding to inquiries. Kept accurate and current customer account data with manual form processing and digital information updates.
Embraced the spotlight on customer service by cultivating a courteous and welcoming environment for visitors.
Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
Entered customer interaction details into [Software] to track requests, document problems, and record solutions offered.
Education
Bachelor of Science in Criminology
University of Phoenix - Phoenix, AZ
2025
Loachapoka High School - Auburn, AL, US
2010
Skills
• Customer service
• Communication skills
• Stocking
• Cashiering
• Organizational skills
• Sales
• Cleaning
• Excellent verbal communication Computer literate Coupons and gift cards Cold calling
Heavy lifting Customer direction
Money management Shelf-cleaning
Transaction reconciliations Store merchandise handling Customer service Sales
Coin counting Refunds and exchanges
Cash Handling Order taking
Cleaning and sanitizing Proficient in [Software]
Cash register operations Multi-Task Management
Sales Written and verbal communication
Credit card authorizations ID verification
Cleanliness Customer satisfaction
High volume transactions
• Dementia care
• Memory care
• Senior care
• Assisted living
• Vital signs
• Alzheimer's care
• Resident's rights
• Nursing home experience
• Developmental disabilities experience
• Hoyer lift
• Caregiving
• Meal preparation
• Patient Care
• Home Care
• Laundry
• Guest services
• Vital signs
Certifications and Licenses
Caregiver Certification
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