Customer Service Operations Manager

Monica Jones

Fairburn, GA *****

***************@*****.***

+1-864-***-****

Professional Summary

Efficient and experienced operations manager with 8 years of experience in warehouse management, customer service, and team leadership. Proficient in data management, computer literacy, and supervising experience. Proven track record in managing warehouse operations, customer service, and sales. Strong analytical skills and experience in logistics, production management, and accounts receivable/payable. Possesses certifications in CPR, Forklift, and Payroll. Work Experience

Assistant Operations Manager

Tesla-Fairburn-GA

May 2022 to August 2024

• Oversee day to day vehicle delivery

• Foster team development

• Combine technical acumen for effective communication, strong time management,and Passion

• Empowered my team and contributed to the collective success. Warehouse Supervisor/Manager

Crowned Goddess LLC-Rex, GA

February 2015 to June 2022

• Oversaw and managed safety protocols

• Handling communication between freight companies and warehouse customers

• Organized and executed emails and orders

• Oversaw daily operations of a busy warehouse, managing a team of 50 employees

• Trained new hires on proper equipment operation and safety procedures

• Optimized warehouse layout to improve workflow and increase productivity by 28%

• Developed and implemented safety protocols resulting in zero workplace accidents for 24 consecutive months

• Implemented efficient inventory management system, reducing stock discrepancies by 15% Assistant Site Manager

United States Postal Service-Rex, GA

May 2011 to February 2015

• Onboarding

• Training

• Supervised over 100 staff members

• Generated and updated spreadsheets and presentations for weekly, monthly, and quarterly updated

• Established schedule for staff

• Managed day to day operations of warehouse

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Returned calls and inquiries to Customers

Sales Associate/Team Leader

The Home Depot-Peachtree City, GA

April 2009 to March 2011

Stored readiness list,

• Ensured safety hazards were followed by all associates,

• Operated fork lift, cherry picker, clamp, reach truck and the order picker.

• Completed resets for the garden department

• Executed schedules and resolved scheduling conflicts

• Managed and Trained 20 + Team Associates

Warehouse Supervisor

DHL Supply Chain USA-McDonough, GA

April 2006 to February 2009

Maintained inventory by inputting in data by conducting physical counts and reconciling data

• Completed site to site and department deliveries

• Maintained physical condition of warehouse by planning and implementing new design layouts.

• Inspected equipment: issuing work orders for repair and requisition for replacement.

• Completed operational requirements by scheduling and assigning employee: following up on work results

• Accomplished warehouse human resource procedures by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.

• Successfully communicated job expectations to ensure employees were on task Billing Clerk /Account Receivable Clerk

Dekalb Medical-Decatur, GA

December 2003 to March 2006

Resolved accounting and invoice issues for clients by creating invoices, crediting, and reconciling

• Created invoices, credited memos. Accounting, and issue invoices to clients.

• Post payments by recording check, cash, or credit transactions.

• Updated receivables by totaling unpaid invoice

• Maintained records by microfilming invoices, debts, and credits. Retail Associate

Dollar Tree-Fayetteville, GA

September 2001 to February 2003

Stocked inventory on shelves

● Provided high quality customer service standards and resolved customer complaints

● Counted and reconciled cashier drawer at the beginning and ending of shift Customer Service Representative

West Telecommunication-Baton Rouge, LA

July 1999 to August 2001

Completed inbound and outbound calls

● Fulfilled customers purchase and answered inquiries over the phone

● Called customer to inquire about late payments and requested payments Education

Associate's degree in Business Management

Georgia Perimeter College - Decatur, GA

August 2011 to May 2013

Skills

• INVENTORY (5 years)

• Telecommunication

• Microsoft Office

• Microsoft Excel

• Kronos

• E-commerce

• Computer literacy

• Materials Handling

• Windows

• Dealership experience

• Social media management

• Talent acquisition

• Communication skills

• Mechanical knowledge

• Roll off truck

• Data visualization

• Leadership

• Shipping Receiving (5 years)

• Store Management

• Inventory Management

• Medical terminology

• Inventory Control

• Document management

• Merchandising

• Warehouse Inventory (5 years)

• Healthcare management (3 years)

• RF Scanner

• Analytics

• Heavy lifting

• Accounting

• Order Picking

• Data Warehouse

• Negotiation

• E-commerce

• Quality Control

• Fraud

• Accounts Receivable

• Pricing

• Shipping (5 years)

• Mentoring

• Logistics (5 years)

• Customer support

• Microsoft Excel

• Shipping & Receiving

• Warehouse Management

• ACCOUNT MANAGEMENT (3 years)

• Pallet Jack

• Reach Truck

• Manufacturing

• Supervising experience

• Google Docs

• Organizational skills

• Computer skills

• Maintenance (2 years)

• Marketing

• Data management

• Presentation skills

• Human resources

• VoIP

• Freight

• Call center

• Databases

• Smartsheet

• Forklift Driving

• Management

• Events management

• Production management

• HIPAA (2 years)

• Forklift

• Microsoft Word

• Google Suite

• Computer Networking

• Marketing automation

• Apple Keynote

• Supply chain

• Requirements gathering

• Leadership (10+ years)

• Microsoft Access

• Packaging

• Tax experience

• Freight Experience

• Documentation review

• Product management

• Customer Collections

• English

• Salesforce

• CREDIT (3 years)

• Typing

• Account Management

• Patient Scheduling

• Warehouse Management

• Database management

• Clerical experience

• Customer service

• Dispatching

• Pivot tables

• Medical Coding

• Microsoft SQL Server

• Oracle

• Communication skills

• Warehouse Distribution Experience

• Sales

• Inventory Management

• Merchandising

• Accounts Receivable/Accounts Payable

• NetSuite

• Health information management (3 years)

• Management

• Customer service

• Research

• Keyword research

• Payroll

• Manufacturing

• Microsoft Office

• iOS

• Meeting facilitation

• Cashier

• Supply Chain

• Recruiting

• Warehouse Supervisor Experience

• Live chat

• Customer service (10+ years)

• Medical records

• Purchasing

• SCHEDULING (5 years)

• Microsoft Word

• English

• Warehouse Experience

• Medical Scheduling

• CASHIER (7 years)

• Order Picker

• Forklift (5 years)

Certifications and Licenses

Fundamental Payroll Certification

Forklift Certification

Driver's License

CPR Certification

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