Customer Service Account Representative

AHMADI SULTANA

Email: ******.***********@*****.***

Phone: 872-***-****

Professional Summary

Motivated and detail-oriented individual with [5] years of experience in customer service and management, including as a manager in the hospitality industry. Eager to leverage skills in managing customer relations, ensuring high levels of service, and coordinating operations to contribute as a Remote Customer Service Account Representative at CORE Health Networks. Skilled in maintaining accurate records, resolving issues, and providing top-tier support.

Professional Experience

Hotel Manager

Comfort Inn & Suites — [virginia]

[april 2022] – [may 2024]

●Managed daily hotel operations, including overseeing guest services, managing reservations, and ensuring guest satisfaction.

●Supervised a team of [10] employees, providing training, guidance, and performance feedback to ensure high service standards.

●Acted as the primary point of contact for guests, addressing any inquiries, concerns, or complaints in a professional and timely manner.

●Coordinated administrative duties such as invoicing, scheduling, and monitoring expenses to ensure smooth operational flow.

●Maintained accurate records of bookings, guest preferences, and payments to ensure consistency and compliance with hotel policies.

●Facilitated communication between departments, ensuring seamless service delivery for all guests.

●Implemented customer service protocols and trained new hires on delivering excellent guest experiences.

Customer Service Representative

[ibm] — [hyderabad]

[2021] – [2022]

●Acted as the primary liaison between clients and clinics, ensuring the successful transfer of medical surveillance records.

●Provided ongoing communication and exceptional customer service to all client and clinic contacts.

●Coordinated and managed medical and substance abuse testing records, including both inbound and outbound submissions.

●Monitored laboratory and x-ray results, collaborating with vendors to resolve errors in a timely manner.

●Managed and tracked employee Department of Transportation (DOT) documents and cards, ensuring timely updates and compliance.

●Scheduled physicals and other medical surveillance services for employees.

●Trained new clients on the process of scheduling occupational medicine and substance abuse testing services.

Patient Care Coordinator

[Company Name] — [Location]

[Start Date] – [End Date]

●Assisted in managing patient care records and provided administrative support within a healthcare setting.

●Maintained high levels of accuracy and attention to detail when inputting patient information.

●Communicated effectively with clients, patients, and healthcare professionals to resolve issues related to medical records and services.

●Ensured patient documents and appointments were processed and scheduled according to policies and protocols.

Education

BS in [commerce], [potomac]

Skills

●Leadership & Team Management: Successfully led a team of staff, overseeing operations and ensuring high levels of guest satisfaction.

●Customer Service Orientation: Extensive experience in providing exceptional service to clients, resolving complaints, and ensuring customer satisfaction.

●Medical Record Management: Experience handling medical records, including lab results and substance abuse testing documentation.

●Attention to Detail: High accuracy in managing sensitive information and following protocols.

●Technology Skills: Proficient in MS Office (Word, Excel, PowerPoint), with intermediate to advanced Excel skills.

●Time Management: Able to manage multiple tasks efficiently, working both independently and as part of a team.

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