Customer Service Representative
Resume:
Jessica Profit
*** ********* *** ***** **, 29801
803-***-**** • **************@*****.***
Objective
A hard working individual.l've been giving the opportunity to become a team leader at my previous job. I accepted the opportunity and take on with completing team lead classes. I'm seeking to utilities my time management, problem solving and team motivation Skills while making a significant contribution to the success of the company.
Customer Service Representative
T- mobile call center
Remote
Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances. Helping customers with their questions and addresses issues, by answer incoming calls.
Team member
Volvo cars
PDI Stands for Pre-delivery Inspection
After the vehicle Is factory completed the PDI process ensure that the vehicle is in good quality and suitable for a customers to use. Regular inspections
Using check list
Download software to vehicle
Battery is fully operational and in good condition Check fluid such as Brakes, Coolants, washer, Transmission, Power Steering, and oil levels.
Using measurements for emblem to put the Volvo logo on the truck. Scanning the CPO and data into the computer for every vehicle to complete vehicle inspection.
Material handler
Remedy intelligent staffing/XPO logistics
Read customer work orders, Identitying,labeling, and keeping materials and supplies in stock.
Handle the receiving/shipping function and movement of inventory. Move pallets, warehouse equipment and load trailers. 11/2016-8/2017
2012-2015
Customer Service Assoicate
Amazon
Customer Support Specialist
In addition to answering customer questions and involves helping customers navigate Amazon Seller Central.
Resolving customer complaints and issues
Monitoring customer feedback and reviews
Contributing to customer support processes and documentation. Handling customer returns, refunds, and exchanges. Lake Marion High school & Technology Center
High School/Diploma
English,Math,Reading, Science,Social sciences,Keyboard class. Skills
Communication Customer Service Leadership Writing
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