Customer Service General Manager
Resume:
Pauline M. Manning
*********@*****.***
*** *. ***** **. ********* MI. 49431
Skills:
Customer Service Automotive
Supply Ordering Sales
Calibrating Systems Microsoft Efficient
Multitasking Strength Management
Employment:
General Manager Performance Plus - Big Rapids, MI
August 2024 - December 2024
Promotion to corporate location. Oversee daily operations of a high volume oil change. Provide excellent customer service to customers in person and over the phone. Automotive services requiring mechanical aptitude. Supervising technicians, planning and scheduling daily duties, assigning work, and following up on completion of assignments. Managerial duties; ordering, inventory, maintaining / increasing sales, maintaining the shop for day to day operations. Shop Manager Performance Plus – Ludington, MI August 2019 - August 2024
Automotive services requiring mechanical aptitude. Supervising technicians, planning and scheduling daily duties, assigning work, and following up on completion of assignments. Managerial duties; ordering, inventory, maintaining / increasing sales, maintaining the shop for day to day operations.
Machine Operator Whitehall – Ludington, MI September 2018- January 2019 Ensured the machine was set up properly. Upheld and surpassed daily quotas for each machine I worked. Used mini hand tools, read blueprints and used gauges to ensure parts were up to the company’s standards. Packaged parts properly making sure the amount and labels were correct.
Retail Team Lead Goodwill – Ludington, MI January 2018- August 2018 Directly assisted the store manager with daily responsibilities, ensuring the store was being upheld to corporate standards. Frequent and direct customer service; cashier, customer complaints, and donations. Daily banking, weekly schedules, and helped maintain a profitable business. Help maintain the store for daily operations. Assistant Manager Performance Plus – Ludington, MI July 2015- October 2017 Assisted store manager with responsibilities while learning proper managerial procedures. Frequent and direct customer contact, requiring excellent communication skills. Execute computer transactions and process payments. Automotive services requiring mechanical aptitude. Communicate with coworkers. Read and decipher work orders. Multi task, promote safety and cleanliness, follow policies and procedures, and perform general shop duties. Education:
Mason County Eastern High School 18 S. Main St. Custer, MI Diploma 2007 Summary:
Seasoned Automotive Professional adept at inspecting, troubleshooting, fixing/maintaining a wide range of vehicles. Well-versed in reading technical documentation and familiar with scoping various components. Extremely dedicated hard worker who catches on quickly and masters what is thrown at her. Managerial / building a business up is what I thrive for!
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