High School Social Media
Resume:
SCOTKAYLA E. NELMS
************@******.***
Skills Summary
Strong organizational skills
Active listening skills
Effective communication
Flexible schedule
Cash handling accuracy
Profound organizational skills
Large cash/check deposits expert
Ability to multitask
Ability to work in a fast-paced environment
Proficient in Microsoft Word, Excel, and PowerPoint
Summary: Productive and efficient worker with proven administrative and leadership abilities. Well-versed in coordinating schedules, managing correspondence, and organizing supplies to meet expected demands. Energetic team player with an articulate and upbeat communication style.
Objective: To obtain a position with a successful company so that I may utilize my skills efficiently and effectively within my desired work environment. With the ability to enhance the company’s workplace, I also plan to contribute my expertise to the purpose of the organization’s sole mission.
Education
Loachapoka High School, Loachapoka, AL- High School diploma
I am currently in college in my sophomore year for early education in childhood development
Awards and success
-On the dean’s list
-National Society of Leadership and Success
My GPA is currently a 3.81
Experience
(WFH)
Interacted with customers via, phone, email, Online chat, personal and social media
Resolved customers’ problems and complaints
Answered any questions a customer has
Took payments
Setup and resolved problems with customer accounts
Provided price information
Handled inquiries about deliveries
Verified customers
Kept records of customer interactions and transactions
Directed unresolved issues to a different department if needed
Engaged with customers
Communicated and coordinated effectively with internal departments
Provided customers with information on any open orders and invoices
Maintained customer database
Followed company processes accurately and efficiently
Cashier/Store Associate
Received payments via cash, debit/credit card
Issued receipts, credits, change as needed
Greeted all clientele
Always maintained a clean work area
Provided reassurance and encouragement during sporting events and training
Ensured proper organization of the store
Responded to customers’ complaints and questions
Contributed to the customer service experience
Educated and enlightened customers on product details
Addressed challenges according to the policies of the store(s)
Treated customers with courtesy
Helped customers with locating items
Adhered to safety procedures to ensure the security and safety of customers within the store
Handled requests for money orders
Dealt with customers over the phone
Gave quick responses to any questions a customer might’ve had
Identified areas for improvement in the operation of the store.
Paraprofessional
Changed diapers and pull-ups
Assisted children with their feedings
Assisted children with opening and closing material
Walked to and sat with children during class
Assisted with any work that the child had for the day
Helped with morning activities such as (writing and calendar)
Sat with children during specials
Took daily behavioral notes
Made sure the child I had for the day got on and off the bus, car, or van.
Daycare
Changed diapers
Assisted them with bathroom needs if they were potty trained
Fed children (Breakfast, lunch, and snack)
Made sure each child was signed in and out
Taught each child different learning skills
Comforting each child if they were feeling sad, sick, or embarrassed
Kept a very close eye on each child to make sure no one got hurt
Wrote up any accident reports that were needed exactly when the incident happened.
Communicated with each parent daily to make sure we were on the same page.
Receptionists
Set appointments
Filing orders
Record keeping
Maintaining a clean workspace
Communicating with customers in a positive tone no matter what
Answering the phone, Emailing, and texting customers with appointment details
Maintaining a friendly attitude with customers, whether it’s over the phone, in person, or through chat
Greeted each visitor
Made sure all the customers’ information was kept privately
Taking messages and transferring calls
Made sure to update any information needed
Provided any general information to the customer just in case something may have changed
Hotel Clerk Receptionist
-Guest Registration
-Cashier work/Credit card
-Key control
-Verified the customer
-Check ID’s
-Room and reservation assignments
-Communicated with guests upon arrival
-Answered the phone and provided accurate information
Name of Employer
Walmart(2016-2019)- left to pursue education with 2 weeks’ notice
Big Blue Marble (2019-2021)- left with 2 weeks’ notice
Richland, and Woodland Pines Elementary School (2021-2024)– worked the entire school year
Afni, Regions Bank customer service (WFH) (2022-current) Looking for a better opportunity with employment
Contact this candidate