Pamela Keith
Pensacola, FL *****
***********@*****.***
• Customer focused professional with ability to communicate well at various levels
• Highly motivated and hardworking with a strong administrative & office managerial background
• Reputation for professionalism, reliability and integrity
• Experienced in working with cross-functional teams in the following roles:
• Permit Coordinator
• Legal Assistant
• City Permit Clerk
• Mortgage Loan Closer
• Caregiver
• Configuration Specialist
• Order Fulfillment
• Social Security Disability Case Manager
Authorized to work in the US for any employer
Work Experience
Permit Coordinator
TRC Companies-Pensacola, FL
December 2021 to June 2024
• Responsible for maintaining regional area matrix for engineering and design requirements for utility construction within the right-of-way.
• Responsible for gathering Right-of-way permit packet. Then, submitting said packet to all levels of Municipalities as well as DOT, railroad and FAA.
• Adept at creating interpersonal relationships with all levels of government agencies to obtain permit approval within the 1st submission.
Permit Coordinator
NewSouth Window Solutions-Pensacola, FL
April 2021 to November 2021
Built and Managed permitting department for new Window Co. Researched and created a matrix of municipalities for our region, organizing the standards and regulations as well as process for Window and Door permitting. Used systems to track all permit applications, resubmissions, and log common issues with specific to an area, thereby avoiding in future. Scheduled Inspections between Municipalities and homeowners to close out the permit. Region spanning over 20 municipalities in Alabama and more than 10 in Florida.
Caregiver
Family-Pensacola, FL
February 2020 to April 2021
Caregiver for immediate family.
Legal Assistant
Aylstock, Witkin, Kreis & Overholtz, PLLC-Pensacola, FL September 2018 to January 2020
Intake department:
Discuss possible claims with clients.
Asked pertinent questions to obtain specific information in order to send to attorneys. Medical Records: Obtain vital information about medical providers & facilities where client has been treated. Order & keep track of those needing additional information. Permit Specialist
City of Pensacola-Pensacola, FL
August 2016 to August 2018
• Responsible for receiving & processing permitting applications for all aspects of commercial and residential building construction and alterations. Issued building permits and collected permit fees authorized by City codes and ordinances. Assisted with the organization and coordination of the orderly processing of construction/building plans. Used Independent judgment on the basis of considerable knowledge of the activities, practices, procedures, and policies of the department. Mortgage Loan Closer
Navy Federal Credit Union-Pensacola, FL
February 2016 to July 2016
Closer in Mortgage Department.
Caregiver
Family-Pensacola, FL
August 2015 to January 2016
End of life caregiver.
Configuration Specialist
Landrum/General Electric-Pensacola, FL
March 2013 to August 2015
Contract position
• Responsible for the completion and timeliness of electronically organizing and submitting compliance records for the Ontario Feed in Tariff (FIT) Program.
• Organization of serialized documentation in electronic data documentation.
• Ensure records from suppliers are complete & work with all parties to resolve discrepancies.
• Data record management & organization within a browser accessible record library. Order Fulfillment Specialist
Ascend Performance Materials LLC-Pensacola, FL
June 2012 to July 2013
• Managed key customer accounts for domestic chemical and export carpet Fibre shipments.
• Coordination of all activities necessary to provide sales, service & distribution support to customers.
• Key point of contact for customers, providing total order management including order receipt, order entry, order confirmation, data stewardship (proper system setup to develop accurate records and reporting) and timely invoicing.
• Routing and fulfillment of customer requests for information, including pricing, product availability, complaints, and shipping status.
• Analysis of customer demand data, along with various reports to internal customers such as the Commercial Team and Supply Chain.
• Compliance
Education
Bachelor of Science in Criminal Justice
Troy State University - Pensacola, FL
August 1999 to June 2001
Skills
• AS400 (3 years)
• CRM (10+ years)
• CUSTOMER RELATIONSHIP MANAGEMENT (10+ years)
• DOCUMENTUM (3 years)
• MICROSOFT OFFICE (10+ years)
• Filing (10+ years)
• Outlook (10+ years)
• Receptionist (10+ years)
• Microsoft Outlook (10+ years)
• Scheduling (10+ years)
• Typing (10+ years)
• Lexis (3 years)
• Organizational Skills (10+ years)
• Word
• Acrobat (3 years)
• SAP (8 years)
• SAP ERP
• Business Requirements
• Supply Chain (4 years)
• Order Fulfillment (6 years)
• SPSS (2 years)
• SAP CRM
• Project management (5 years)
• Analysis skills (10+ years)
• Business analysis
• Administrative experience (10+ years)
• Paralegal
• Management
• Microsoft Excel
• Logistics
• Microsoft Word
• Google Suite
• Communication skills (10+ years)
• Computer literacy (10+ years)
• Computer skills
• Visio
• Requirements Gathering
• Construction
• SharePoint
• Microsoft Powerpoint
• Microsoft SQL Server
• Oracle
• Documentation review
• Office experience
• Clerical experience
• English
• Time management
• Customer service
• Analysis skills
• Microsoft Word
• Accounting software
• Communication skills
• Katapult (3 years)
Certifications and Licenses
Florida Notary Public
December 2021 to December 2031
Official Online Notary
First Aid Certification
Driver's License
Additional Information
Technical Proficiencies
• GE Systems: Support Central; Documentum; Libraries and Work Flow
• SAP ECC
• SPSS
• AS400
• SAP CRM
• WinQuery, PIPS Reporting
• Adobe professional
• Microsoft 365
Health Care:
• Facet
• Marx
• Infocrossing
• Fazal
• Pegasus