Customer Service Assistant Manager

Jeyadhivya Subburayalu

*************@*****.*** ● +1-484-***-**** ● Downingtown, PA-19335

Summary

● 2.5 years of experience as an Assistant Manager in the Retail Banking Sector.

● Possess strong background in sales, customer service, and banking customer management.

● Consistency in delivering high-quality strategic solutions to address challenges and drive business growth.

● Collaborative team player with a sense of ownership.

● Proactive approach and commitment to excellence for an enhanced customer satisfaction and achieving organizational goals.

Education

● Masters of Business Administration (MBA) Jul 2011 - Apr 2013

(Specialization - HR and Marketing)

Sastra University, Tamil Nadu, India.

● Bachelor of Computer Application (BCA) Jun 2008 - Apr 2011 SVN College, Tamil Nadu, India.

Skills

● Customer Service

● Managing Operations and Efficiency

● Directing Team Members

● Quality Standards

● Sales/Cash Monitoring

● Scheduling and Coordinating

● Sales Activities

● Marketing Management

Relevant Course works

● Principles of Marketing

● Customer Management

Professional Experiences

Assistant Manager, Axis Bank, India Jun 2013 - Nov 2015 Summary – Involve in daily operations, ensuring excellent customer service, and achieving branch goals. Experience in analyzing financial data, identifying growth opportunities, managing client relationships, and promoting banking products and services to customers with a strong leadership, communication, and organizational skills. Tasks involved:

● Develop a loyal and highly satisfied customer base through proactive management of team customer service strategies.

● Monitor security and handle incidents.

● Generate repeat business through exceptional customer service.

● Respond to customer concerns with friendly and knowledgeable service.

● Monitor cash intake and deposit records, increasing accuracy and reducing discrepancies.

● Increase sales by driving operational efficiencies and building excellent customer rapport.

● Answer customer’s inquiries regarding accounting balances, transaction history, service charges and interest rates.

● Assist customers with setting up or closing accounts, completing loan applications and signing up for new services.

● Maintain friendly and professional customer interactions.

Contact this candidate