Project Lead Technical Support

Amelia Wayne

*********@*****.*** 225-***-****

Work Experience

VMO Project Lead

UNO/Medicare Contractor

June 2021 – Present

Developed SOPs for contract amendments and facilitated project meetings (daily, weekly, monthly).

Attended PMI training in Agile methodologies.

Prepared departmental deliverables and metrics.

Documented, analyzed, prioritized, and validated project requirements, ensuring timely project completion.

Conducted interviews, reviewed resumes and applications, and hosted project meetings.

IT Project Lead

ExxonMobil / HCL Contractor

August 2019 – June 2021

Managed and documented projects using the Workday web application.

Directed technical projects driving over $4M in annual revenue.

Supervised a team of IT analysts and maintained relationships with external vendors and advisors.

Enhanced operational efficiency by supporting, building, and implementing technology solutions.

Provided Windows end-user tech support (Active Directory, Windows 10, Microsoft 365).

Conducted safety meetings for chemical management and tech support.

Onsite end user hardware and software technical support

Provided onsite technical support including desktop imaging and deployment of end user devices with Windows 10

Project Lead

NASA / Leidos Contractor

June 2019 – August 2019

Worked across multiple locations (SSC - Mississippi, MSFC - Alabama, KSC - Florida) to track and document NASA computer devices.

Updated asset tag numbers and inventory discrepancies.

Provided tech support with a high level of privacy to NASA doctors, lab technicians, engineers, and support staff.

Project Manager

FEMA / Institute for Building Technology and Safety (IBTS) Contractor

May 2016 – June 2019

Submitted daily inspection reports and managed troubleshooting and repair of the TPS system.

Performed monthly scheduling, maintenance programming, and calibration of system components.

Provided feedback on scope and project requirements.

Managed team and subcontractor activities to maintain project efficiency.

Conducted safety meetings for the crew.

Project Coordinator / Field Inspector

GOTECH, Inc.

April 2012 – May 2016

Directed, coordinated, and implemented projects aligning with organizational goals.

Estimated material costs, reviewed project specifications, and tracked submittals and transmittals.

Attended meetings at DOTD facilities and construction sites.

Fieldwork included writing reports, videoing, and photographing work stages, and estimating materials (e.g., 57 limestone, couplings, sod, concrete pipes).

Education

Bachelor of Science in Project Management

ITT Technical Institute

Graduated: 2013

Associate of Science in Computer Networking

ITT Technical Institute

Graduated: 2011

Skills

Project Management: Agile, Scrum, Waterfall

Technical Skills: Workday, TPS system, Microsoft 365, Windows 10, Active Directory

Leadership: Team Supervision, Vendor Management, Asset Management

Communication: SOP Development, Technical Documentation

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