Customer Service Technical Support

DINORAH LEWIS ************@*****.*** 469-***-**** Dallas, TX 75216

Summary

Creative Telecommunications Specialist with complex technical support skills in troubleshooting, installing and

configuring systems. Expert in telecommunications technology to resolve equipment and system access problems. Versed

in wide range of technical tools and systems.

Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong

communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous

professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.

Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated

customer support issues.

Skills

® Sales Support

© Network Security

© Network design

© Business Analysis

© Software Development

© CRM Software

© Complaint Handling

© Data Collection

© Report Generation

© Consultative Sales

Experience

MCI Telecommunications Dallas, TX

Telecommunications Specialist

12/2018 - Current

Everise Dallas, Texas

Csr Remote

10/2014 - 12/2018

Education and Training

Barbara Mass School

High School Diploma

2000

Installed and configured telecommunications equipment, including

modems, routers, switches, and cables.

© Analyzed customer requirements to determine appropriate

telecommunication systems solutions.

© Performed troubleshooting for hardware and software related issues on

telecom networks.

© Provided technical support to customers regarding their telecom products

and services.

© Provided customer service support to customers over the phone and by

email.

© Handled customer inquiries and complaints in a timely manner.

© Identified customer needs and provided appropriate solutions.

© Researched required information using available resources.

© Followed up with customers to ensure their satisfaction.

* Maintained records of customer interactions, transactions, comments, and

complaints.

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