Team Leader Strategic Planning

PROFESSIONAL

SUMMARY

Accomplished Team Leader Manager and Realtor with a proven track

record at Keller Williams and Berkshire Hathaway. Excelled in enhancing customer satisfaction and team productivity through effective problem- solving and negotiation skills. Achieved significant business improvements by leveraging market research and strategic planning. Skilled in vendor management and employee training, demonstrating reliability and professionalism.

Team management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, conflict resolution, and performance improvement. Known for reliability and adaptability in dynamic environments. Valued for excellent communication skills and ability to motivate and lead teams toward common goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. SKILLS

Influencing skills Meeting facilitation

Game strategy Sports nutrition

Schedule oversight Team building

Customer Relations Negotiation

Conflict Resolution Problem-solving abilities

Multitasking Multitasking Abilities

Reliability Employee Training

Professionalism Sales strategy

Time management abilities Project Management

Problem-solving aptitude Market Research

Cost Reduction Vendor Management

Marketing Management Plan projects

Communication Skills Reporting and documenting

Policy administration

Team Leader Manager / Keller Williams Spring Lake/Avon by the Sea - ANA SAGINARIO

***.*********@*****.*** 973-***-**** Toms River, NJ 08755 WORK HISTORY

Spring Lake, NJ And Avon By The Sea, NJ / 12.2023 - Current Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.

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Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.

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Led employee relations through effective communication, coaching, training, and development.

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Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

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Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.

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Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.

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Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.

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Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.

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Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.

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Evaluated employee performance and coached team members, increasing quality of work and employee motivation.

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Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

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Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

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Leveraged data and analytics to make informed decisions and drive business improvements.

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Realtor / Keller Williams Spring Lake - Spring Lake, NJ / 12.2023 - Current Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.

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Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.

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Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.

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Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

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Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.

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Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.

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Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.

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Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.

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Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.

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Ensured compliance with federal/state laws regulating real estate transactions.

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Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.

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• Wrote contracts to outline sales and purchases of properties. Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.

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Advised and informed prospective clients on current market activities and conditions.

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Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.

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Compared recently sold area properties to determine competitive market prices.

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Resolved client concerns related to home purchases to maintain high satisfaction ratings.

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Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

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• Negotiated, facilitated, and managed real estate transactions.

• Presented purchase offers to sellers for consideration. Marketed and sold property for clients by hosting open houses and advertising online and in print.

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Communicated with clients to understand property needs and preferences.

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Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.

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Liaised between buyers and sellers to provide positive experiences for both parties.

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Conducted comprehensive market analysis to identify opportunities for investors.

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Advised clients on market conditions and property value for informed decision-making.

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Wrote listings detailing and professionally highlighting property features to increase sales chances.

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Negotiated contracts with buyers and sellers to maximize customer savings.

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• Prepared and presented contracts and other legal documents to clients. Coordinated appointments to show tenants and buyers prospective homes.

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Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.

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Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.

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Reviewed and executed confidential documents, contracts and disclosures.

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Performed home evaluations and developed competitive market analysis for individual homes.

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• Developed new business and managed new and existing clients. Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.

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• Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales. Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.

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Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

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Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.

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Developed and implemented marketing strategies to maximize sales and attract new clients.

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Conducted weekly open houses and provided feedback to sellers on potential buyers.

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Executive Office Administrator and Realtor / Berkshire Hathaway Signature Properties - Sea Girt, NJ / 06.2011 - 12.2023

Streamlined office processes by implementing efficient administrative systems and procedures.

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Trained new administrative staff members to maintain consistent performance standards across the organization.

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Negotiated contracts with vendors to secure cost-effective services that met company requirements without compromising quality or performance expectations.

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Served as liaison between executives and clients, ensuring seamless communication and prompt resolution of concerns.

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Championed continuous improvement initiatives identifying areas opportunity proactively implementing changes optimize overall functionality.

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Conducted thorough research for executive projects, providing valuable insights for informed decisionmaking.

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Coordinated facilities management tasks to provide a clean, functional workspace for all team members.

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Maintained confidentiality in handling sensitive information, preserving trust among employees and stakeholders.

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Facilitated meetings both internally and externally with appropriate preparation including agenda creation distribution materials coordination.

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Managed high-level correspondence effectively prioritizing responses according to urgency levels while maintaining professionalism.

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Increased efficiency by automating routine tasks using technology tools such as spreadsheets and database management software.

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Developed and maintained effective filing systems for easy retrieval of important documents, increasing operational efficiency.

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Managed budgetary responsibilities with accurate financial record- keeping and expense tracking.

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Supported Human Resources functions by assisting with recruiting efforts, onboarding new hires, and maintaining personnel records.

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Contributed to organizational growth through strategic planning assistance, data analysis, and recommendations based on researched industry trends.

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Assisted in the development of company policies and procedures to ensure consistency throughout the organization''s operations.

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• Enhanced executive productivity by managing schedules, organizing events, and coordinating travel arrangements.

Organized successful company events, promoting employee engagement and fostering a positive work environment.

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Maintained electronic and paper filing systems for easy retrieval of information.

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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

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Tracked office supplies and restocked low items to keep team members on-task and productive.

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• Reconciled account files and produced monthly reports. Assisted in preparation and processing of payroll to facilitate prompt staff payments.

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Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

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Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

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Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

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Delegated tasks to administrative support staff to organize and improve office efficiency.

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• Monitored front areas so that questions could be promptly addressed. Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

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Improved office operations by automating client correspondence, record tracking and data communications.

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Managed supervisor itinerary and appointments and streamlined scheduling procedures.

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Organized meetings for executives and coordinated availability of conference rooms for participants.

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Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

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Trained team members on new hotel services and products to support promotional efforts.

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Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.

•

Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.

•

Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

•

Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.

•

Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.

•

Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.

•

Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.

•

Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.

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• Wrote contracts to outline sales and purchases of properties. Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.

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Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.

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Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.

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Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.

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• Negotiated, facilitated, and managed real estate transactions. Advertised client properties through websites, social media, and real estate guides.

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Conducted comprehensive market analysis to identify opportunities for investors.

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Negotiated contracts with buyers and sellers to maximize customer savings.

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EDUCATION

Garfield High School - Garfield

ACCOMPLISHMENTS

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Achieved results by completing with accuracy and efficiency.

• Supervised team of 52 staff members.

CERTIFICATIONS

• Realtor License

• Insurance Title License

• Luxury Realtor Certificate

• Beauty Salon License

LANGUAGES

Portuguese

Native or Bilingual

Spanish

Full Professional

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