Customer Service Data Entry

Michael Mitchell

******************@*****.*** 917-***-**** Brooklyn, NY

SUMMARY

Seeking a Customer Service/Sales Representative role with 5 years of experience in customer-facing and operational positions. Demonstrated proficiency in active listening and communication, ensuring customer satisfaction at Shake Shack and GrandLo Café. Skilled in inventory management and team collaboration, ready to contribute to sales and service excellence.

WORK EXPERIENCE

Seko Logistics Queens, NY

Warehouse Associate Nov 2022 - Present

• Receive inbound materials and allocate them into the inventory system using FIFO principles.

• Conduct cycle counts and verify physical inventory accuracy to maintain inventory integrity.

• Handle materials and perform data entry operations, utilizing forklift certification for efficient warehouse management.

Shake Shack Manhattan, NY

Team Member Apr 2020 - Nov 2022

• Prepared a variety of menu items to company standards, ensuring consistent quality and customer satisfaction.

• Provided exceptional customer service by efficiently handling cash transactions and addressing customer inquiries.

• Contributed to team success by cross-training in multiple store roles and mentoring new team members. Brooklyn Brands Bronx, NY

Package Handler Feb 2020 - Sep 2020

• Efficiently packed and sealed products, ensuring secure and intact deliveries.

• Operated forklifts for loading and unloading merchandise, adhering to safety protocols.

• Performed accurate data entry for inventory tracking and shipment processing. GrandLo Café Manhattan, NY

Barista Oct 2019 - Feb 2020

• Acquired Barista Food Handler Certifications and honed customer service skills through a comprehensive 12-week internship.

• Managed daily tasks as assigned by the facility manager, consistently maintaining a positive attitude to ensure customer satisfaction.

Jacob Riis Cornerstone

Counselor Jul 2019 - Aug 2019

• Led daily activities and provided instruction to children, ensuring adherence to guidelines set by supervisors and maintaining a nurturing environment.

• Mentored diverse age groups on goal-setting and personal achievement, fostering an inclusive atmosphere during community center trips and activities.

New York City Housing Authority

Maintenance Staff Jul 2018 - Aug 2018

• Maintained cleanliness of outdoor areas by sweeping grass and pavement, ensuring a tidy and welcoming environment for residents.

• Managed waste effectively by replacing garbage cans and transporting trash to the compactor, contributing to the overall sanitation of the facility.

Seth Low Community Center Brooklyn, NY

Recreation Team Member / Maintenance Staff Jul 2017 - Aug 2017

• Facilitated a welcoming environment by serving meals to diverse age groups and maintaining cleanliness of the facility, ensuring a positive experience for community members.

• Coordinated effectively with management to prioritize and execute maintenance tasks, contributing to the operational efficiency and hygiene standards of the center. EDUCATION

Williamsburg Charter High School

High School Diploma, High School Education

Brooklyn, NY

Jun 2021

SKILLS

NYC Food Protection Certification • Attention to Detail • Organized • Excellent Customer Service • Data Entry

• Forklift Certified • Microsoft Excel Inventory Management • Verbal Communication • Time Management • Organization • Problem-solving

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