Customer Service Rehab Aide
Resume:
Kristin Lax
Rehab Aide
McGaheysville, VA *****
**************@*****.***
Friendly, hard working and enthusiastic with exceptional customer service and management skills. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Work Experience
Rehab Aide
Valley Health - Winchester, VA
May 2014 to October 2015
Encourage patients and attend to their physical needs to facilitate the attainment of therapeutic goals. Report to supervisors or therapists, verbally or in writing, on patients' progress, attitudes, attendance, and accomplishments.
Supervise patients in choosing and completing work assignments or arts and crafts projects.
Prepare and maintain work area, materials, and equipment and maintain inventory of treatment and educational supplies.
Demonstrate therapy techniques, such as manual and creative arts and games. Perform clerical, administrative, and secretarial duties, such as answering phones, restocking and ordering supplies, filling out paperwork, and scheduling appointments. Customer Service Manager
Old Navy - Manassas, VA
May 2006 to May 2012
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Instruct staff on how to handle difficult and complicated sales. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Keep records of purchases, sales, and requisitions. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Education
Bachelor of Science in Kinesiology
Shenandoah University - Winchester, VA
December 2008
Stonewall Jackson High School
2004
Skills
• CLERICAL (1 year)
• TRAINING (Less than 1 year)
Additional Information
SKILLS:
Customer and Personal Service Active Listening
Critical Thinking Monitoring
Coordination Instructing
Persuasion Education and Training
Clerical Computers and Electronics
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