Customer Service Retention
Resume:
Bre J Paulding
Sanford Fl *****
*********@*******.***
Education
Hillsborough
Graduated with Honors
● Teachers Assitant
Experience
Retention Specialist/Mentor / Charter
Communications
Aug 2020-Present
Providing excellent customer service and achieved a high rate of client satisfaction in retention and maximized sales opportunities and increased customer retention rates. Currently on the HITS Team Mentor Program and My Duties are:
● Live listens and Coaching which improve efficiency and productivity to drive performance for KPI.
● Coach and Mentor Retention Specialists to become high-performing salespersons that exceed department goals and focus on career growth.
● Develop and assist with Escalated calls in Practical Training to improve call accuracy in DE-escalating an Irate customer with efficiency and tactfulness. SMB Inside Sales
Century Link
Nov 2019-Augh 2020
Identified and maximized sales opportunities with Small Businesses and increased customer retention rates.
My Duties were:
● Establishing New Relationships with Small Businesses for Internet, Direct Tv, Business Phone, Static IP and VOIP.
● New Advertisement accounts to promote their Business IE Web Page, Phone Listing Etc.
Outbound Retention Specialist/Trainer AAA Jan 2012-Aug 2019 Increased customer retention by striving to create wonderful experiences while increasing revenue and providing excellent customer service anc achieved a high rate of client satisfaction.
My Duties were:
● Implementing strategies on outbound calls to retain customers business who’s accounts had expired for more than 60 days.
● Develop new accounts to bring in new revenue.
● Training and Developing New Hires to become high-performing specialists that exceed department goals and increase their revenue and save rates. Profile:
I’m Dedicated to being a Leader but I’m also a Student when it presents itself because I feel you can always learn as well as teach. I feel I would be a good fit for the Supervisor Role because I have something unique to bring to the Spectrum Family as I have already brought my 30 plus years of experience in Sales, Retention, Customer Service, Subject Matter Expert
& Trainer & I can pass on that Experience to Future Leaders of Spectrum.
Contact this candidate