M A Room Attendant

ABIGAIL NUNOO

Phone: 020*******, 055*******

Email: **********@*****.***

CAREER OBJECTIVE

I’m a hardworking person who is keen to develop a career in a dynamic and competitive work environment where there are possibilities of self development. Team Player, I look forward to working with a team of professionals towards achieving a common goal.

EDUCATION QUALIFICATION:

Hotel Catering and Institutional Management (HND). Cape Coast Technical University (Cape Coast) September 2015 - August 2018 Catering Practical (Proficiency 1) NVTI January 2015 - June 2015 Simtek Computer School July 2015 - December 2015

WORKING EXPERIENCE

1. National Health Insurance Authority

September 2018 - July 2019

Receptionist

Attending to Walk-in clients who submit NHIA claims

Making photocopies and scan.

Handling outgoing and incoming calls/correspondence from providers.

Making sure the working environment is kept tidy.

Making photocopies, Scan

Making Filings and sending of mails via the internet to head office in Accra and also to providers.

Preparing letters for dispatch and doing it on time. 2. Pempamsie Hotel & Conference Center

Housekeeping: Room Attendant

● They ensure guests have a positive experience throughout their stay by keeping their rooms and washrooms clean.

● Checking rooms for supplies and restocking items like toilet paper or soap.

● Maintaining regular communication with other housekeeper attendants and management.

● Preventing cross-contamination within the guests' room and throughout the building.

● Greeting guests and responding to their concerns or questions.

● Sweeping, vacuuming, and mopping floors regularly.

● Dusting and polishing furniture and other items in the room.

● Maintaining a clean, stocked, and organized housekeeping cart.

● Changing sheets, pillowcases, and blankets.

● Emptying the garbage.

● Restocking drinks and food items in the room's minibar.

● Checking the room for technical or safety issues and reporting them to maintenance.

● Cleaning and maintaining public areas within the building, such as the lobby. Kitchen Department

● Planning menus.

● Ensuring food quality and taste is of the highest standard.

● Managing inventory of stock and ordering raw materials.

● Controlling budgets and minimizing wastage.

● Maintaining health and hygiene in the kitchen.

● Organizing duty roster of the staff.

● Recruiting, training and developing staff.

Food & Beverage Department

Restaurant

● Provide excellent customer services.

● Greet customers and present menus.

● Make suggestions based on their preferences.

● Take and serve food/drinks orders.

● Arrange table settings.

● Keep tables clean and tidy at all times.

● Deliver checks and collect payments.

● Cooperate and communicate with all serving and kitchen staff.

● Adhere to all relevant health department rules/regulations and all customer service guidelines.

3. Shell Ghana Company Ltd (Sabah Road, Cape Coast). November 2008 - October 2009

Cashier

Issue receipt or change due to customers.

Count money in cash drawers at the beginning of shift to ensure that amounts are correct and that there is adequate change.

Greet customers entering the establishment.

Issue trading stamps.

Establish or identify price of goods.

Maintain clean and orderly checkout areas

Resolve customer complaints.

Compute and record totals of transactions.

Keep periodic balance sheets of amount and numbers of transactions.

Sort, count and wrap currency and coins.

Offer customers carry-out service at the completion of transaction. 4. White Dove School Complex (Cape Coast). January 2021 - February 2022

Teacher

● I help in receiving the children at the gate every morning into the school.

● By ensuring each child is collected in accordance with the collective procedure.

● Helping in maintaining a hygienic standard at all times

● To help children with feeding, changing clothes, toileting etc.

● To report any sighs of illness, neglect or apparently non accidental injury

● To provide comfort warmth to a poorly child

● To ensure mealtime are a time of pleasant and social sharing

● To share in the responsibilities to safeguarding and promoting the welfare of all children in the nursery

● To liase with parents and encourage their involvement in the aims of the nursery and in all aspect of their children’s care.

SKILLS AND COMPETENCES

Computer Literate in Microsoft: Word, Excel, and PowerPoint.

Good communication and Customer relations skills.

Effective time management and organizing skills.

Proper Records Keeping skills, both manual and electronic.

Average Typing Skills.

Proactive and a team player.

Hobbies

Reading, Cooking, Listening to music and Dancing.

Contact this candidate