Customer Service Support
Resume:
Ciara Chandler
Silver Spring, MD
*****************@*****.***
OBJECTIVE: To obtain a position where I can utilize my experience as a Customer Service Professional to help improve the overall quality and customer service aspects of the organization.
WORK EXPERIENCE
Trader Joes, Silver Spring MD Cashier October 2024 - Present
As the Cashier, Ms. Chandler provides outstanding customer support while processing sales quickly, accurately and efficiently. She safeguards the company assets and performs register transactions with minimum supervision. Ms. Chandler ensures each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, having a solid product knowledge and all other aspects of customer service. Ms. Chandler maintains an awareness of all promotions and advertisements, accurately and efficiently processes register transactions and accurately maintain all cash and media at the registers.
As the Merchandise Stocker, Ms. Chandler sorts the grocery items and assign labels and price tags. She stacks the goods in an organized manner ensures perishable goods are stored in the appropriate temperature. Ms. Chandler assists the Store Manager by maintaining regular inventory counts, keeping record of the inventory, appropriately storing the grocery items in the stock room, maintaining order and cleanliness in the work areas and in the store, displaying new products and products, which have a promotional offer and reporting damage and discrepancies in the grocery products to the Store Manager.
Temporary Position Express Employment supporting the Department of Education July 2024 – September 2024
While supporting the Department of Education, Ms. Chandler utilized Microsoft Excel to update contact information for post-secondary schools in ten states. This information was used to ensure campus safety and security surveys were completed and logged with the Depart of Education.
Miracle Ear, Bethesda, MD Office Assistant June 2023 – October 2023
As the Office Assistant, Ms. Chandler managed patient accounts with contact information, insurance, and financial information in a confidential manner. Scheduled patient visits and answered questions, including billing and
preparation. Ms. Chandler ensures each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, having a solid product knowledge and all other aspects of customer service. Ms. Chandler ensured the exam rooms and restrooms, were cleaned daily.
Full time Student University of Arizona Global Campus September 2022 – June 2023
Sharpened Image Inc., Ezpass, Dover DE Customer Service Representative September 2020 – April 2022
As the Customer Service Representative, Ms. Chandler provided outstanding customer support while processing sales quickly, accurately and efficiently. She safeguarded the company assets and performed debit/credit transactions with minimum supervision. Ms. Chandler created and updated customer accounts to ensure the proper information is in the system. She ensured each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining outstanding standards, having a solid product knowledge and all other aspects of customer service. Ms. Chandler maintained an awareness of all promotions and advertisements, accurately and efficiently processes register transactions and accurately maintain all cash and media at the registers.
Delaware Park Casino, Wilmington, DE Main Banker March 2020 – September 2020
Ms. Chandler provides outstanding customer support while processing sales quickly, accurately and efficiently. She safeguards the company assets and performs register transactions with minimum supervision. Ms. Chandler
completed currency transaction reports, W2G tax forms and multiple transaction logs. She provided accurate record-keeping in all aspects of duties and responsibilities and verified and documented personal ID information for checks, cash advances, and slot marker transactions. Ms. Chandler was responsible for cashing out customers and giving correct change. Ms. Chandler ensured each customer received outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, having a solid product knowledge and all other aspects of customer service. Ms. Chandler maintained an awareness of all promotions and advertisements, accurately and efficiently processes register transactions and accurately maintain all cash and media at the registers.
EDUCATION
University of Arizona Global Campus, BA in Business Administration In-Progress
Glasgow High School, Newark, DE 2011 – 2015
James Groves Adult Hight School, Wilmington, DE 2016
Diploma 2016
COMPUTER EXPERIENCE
Microsoft Office and Excel
EXTRA CURRICULUM ACTIVITIES
Glasgow High School, Newark, DE
Volleyball and Cheerleader
Year-Book Committee
Stage Set up for School Plays
REFERENCES:
Jared Butler 202-***-**** *************@*****.***
Robin Jenkins 301-***-**** *******@*******.***
Meggan Pernell 240-***-****
Nina Teasley (513a) 766-1733
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