Administrative/Recruiter
Resume:
Mary Angela Generoso
**********@*****.***
OBJECTIVE
To secure responsible position that will challenge my abilities allowing me to fully utilize my problem solving, organizational, customer service and communication skills. SUMMARY OF QUALIFICATIONS
• 8+ years Work from home experience dealing with local/international clients and suppliers.
• Six years HR & Recruitment / Onboarding experience for (IT, Sales, Administrative, Engineer & CRM / Call Center agent positions)
• Graduated Bachelor of Science in Industrial & Organizational Psychology.
• Proficient in Computer Applications: Citrix (Vancity banking software programs – TS2 & T24, Sharepoint), Sage/Accpac, QuickBooks Premier, Microsoft Excel, Microsoft Word, Microsoft Power Point, Microsoft Access, Microsoft Outlook, Lotus notes, Zoho email, Rain website system, PeopleSoft, Adobe applications, Photoshop Elements, basic HTML, Movie maker, Recruitment tracking system and the Internet.
• Previous Brand Ambassador of IBM, Best contributor, Top Recruiter, GEM – going the extra mile, perfect attendance (IBM 2010 - 2013) Awarded by IBM GPS. EDUCATION
Bachelor’s Degree June 2002 – May 2006
Polytechnic University of the Philippines
• Bachelor of Science – Industrial & Organizational Psychology EXPERIENCE
Cardholder Care, Agent July 27, 2022 – August 31, 2023
(Work from Home)
Vancity
Customer Service:
• Resolve and handle member contacts (including, but not limited to inbound/outbound calls, email) according to established service and quality standards.
• Achieve established service objectives.
• Identifying and assessing needs to provide appropriate products, services and referrals.
• Applying Vancity service standards, policies, procedures and controls to meet compliance requirements and mitigate risk.
• Fully leverage and utilize the technical systems available so that the service experience for the member is efficient and seamless.
Inventory Controller/Marketing Staff June 30, 2014 – May 03, 2022
(Work from Home)
Contemporary Sewing Materials & Dragonfly Quilting and Gifts
(Fabric Wholesale & Retail Companies)
Inventory tasks:
• Create and update purchase orders, coordinate with suppliers/vendors, negotiate prices and compile purchase records (hardcopy & soft copy).
• Keep track of inventory and help consolidate with accountant with month end reports.
• Enter new items and inactivate discontinued items in the system (Sage/Accpac system)
• Send out correspondents regarding new entered items and discontinued items to internal and external employees.
• Utilize and help new employees be trained with Sage/Accpac. Marketing & Strategic Planning tasks:
• Build & maintain the company websites (admin maintenance).
• Send out samples weekly to sales representatives across Canada.
• Update and give out newsletter for both internal & external employees.
• Help the owner prepare for US and Canada fabric shows/quilt shows.
• Reach out to customers with promos and flyers both print out & electronically. Other related tasks:
• Acts as an assistant to the owner.
• Maintain database of trackers and other important files.
• Send out sales reports and other reports to employees.
• Answer item inquiries for both employees and customers via phone and email.
• Help label and organize items in warehouse
• Help improve and innovate process and systems in the office and help utilize Sage/Accpac.
• Assist in training new employees, order entry, and cover for other office related positions.
Receptionist/Front desk clerk December 16, 2013 – March 28, 2014 Miles Employment Group – University of British Columbia (English Dept.)
• Answer calls, voice mails, and emails daily.
• Replenish and purchase office supplies.
• Receive, sort, and distribute mails for office staff and professors.
• Manage incoming and outgoing courier packages (Purolator, FedEx, UPS, DHL and campus courier)
• Assist other clerical task assigned by professors and office staff such as encoding, filing, faxing, photocopying, etc.
• Receives and distribute student papers to the professors.
• Report and monitor office machines for damages or repairs.
• Assist visitors and students with department inquiries.
• Maintain department directory and bulletin boards.
• Assisted the Graduate office in receiving, filling and documenting MA and PhD applications, transcripts, and recommendations.
• Sending emails and posting announcements on the notice board.
• Maintaining the cleanliness of the reception area and tracking lost and found items.
• Manage and file invoices and purchase orders for review and finance.
• Answers FAQs of students and faculty concerns.
• Inform IT for phone troubleshooting and Computer (software and hardware) concerns.
• Updates department directory and information in the database.
• Key holder for all Building rooms and master key.
• Schedule some appointments for meetings and room reservations.
• Operates other office machines and keeps copy codes for faculty and dept. staff Senior Recruitment Associate May 2010 – April 2013 IBM GPS – International Business Machines
• Handle end to end recruitment process for CRM business of IBM (from panel interview, one on one interview, conducting pen and paper/online exams, call simulations & client preliminary interviews/exams).
• Facilitate onboarding and orientation for new hired employees
• Responsible for overall rehire process of IBM.
• Documentation and reports for recruitment, rehire and onboarding projects.
• Handles telecommunication, health insurance and financial clients of IBM.
• Set up meetings and coordinate with HR Leaders, clients and stakeholders.
• Conducted outsourcing (using online boards, business partners, job fairs, provincial recruitment, campus recruitment and bench programs)
• Improved recruitment processes and onboarding processes.
• Also served as a receptionist, test administrator and evaluator in IBM
• Image model for two and a half years in IBM (print ads, online, internal postings & flyers)
• Organizes recruitment quarterly get together party
• Trained & calibrate new hired recruiter of IBM
• Handled phone screening for provincial candidates.
• Worked with different projects such as (Bench program, Stratified training program & Impact training program)
HR Officer/ Local Purchaser/ Administrative head June 2006 – July 2009 Mysolutions Incorporated
• Organize filings and office inventories
• Generates Delivery Receipts and other certifications for the clients.
• Serves as the Receptionist/telephone operator of Mysolutions, Inc.
• Responsible for the Orientation, Trainings and Seminars of Employees.
• Assist and Report Government Contribution & Benefits of the employees
• Generates Daily Time Record using Time and Attendance Software Ver.2
• Responsible for Recruitment & Hiring of future employees
• Responsible for the 201 database & files
• Conducts Interviews and IQ exams on applicants
• Screen and Select Suitable applicants for the position required.
• Issues Memos and Clearances of employees.
• Interact with troubled employees at all aspects.
• Handles Employee Relations such as (Outings, Office Party, Conferences, Team buildings, etc.)
• Responsible for Local Purchasing of stocks and materials in the company.
• Report and follow up RMA for defective local purchased items.
• Canvass and prospect new quality materials necessary and suppliers.
• Prepares Purchase Order locally.
• Negotiate Flight bookings and ticketing for provincial projects.
• Implement House rules Policy and Regularly Manage the bulletin board of the Company.
• Conducts Performance Appraisal Interviews and Evaluation.
• Generates Annual HR Presentation and Overviews.
SEMINARS/ TRAINING EXPERIENCE
• Seminar & Orientation Meeting – “A Seminar on Work Ethics” by the Membership Committee of PMAP at PMAP building office
• General Membership Meeting – “Seminar on Appraisal” & “Oath Taking” of New Members for the Month of February 2008 by PMAP President at Intercontinental Hotel
• Seminar & Oath Taking of New Member of HRAP at Sofitel Hotel Manila Philippines
• IBM Training – Problem Solving and Decision Making (January 25, 2011) Cyberone Bldg. Eastwood Libis Philippines
• Passed: LinkedIn Skill Assessment for Microsoft Excel REFRENCE UPON REQUEST
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