Customer Service Environmental Services
Resume:
Mary Jordan
New Albany, IN *****
*************@*****.***
Professional Summary
Reliable environmental services professional bringing demonstrated skill in cleaning and sanitation. Supports and protects patients and staff with effective use of infection control procedures and safe chemical handling.
Keeps rooms, public spaces, and storage areas clean and neat. I have been a trainer and lead for my jobs I have held working in costumer service, training people on the computer skills needed and skills to serve the public in a friendly efficient way.
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking.
Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Environmental Services Specialist
Baptist Health Floyd-New Albany, IN
July 2021 to Present
Kept rooms fresh and patient-ready with regular trash removal, surface wipe-downs, and supply replenishment.
Maintained organized storage, restocked supplies, and safely handled hazardous chemicals. Used designated cleaning agents to maintain necessary levels of disinfection. Wore PPE correctly and followed procedures for reuse and sanitation. Helped control diseases by implementing directives for infection control. Verified proper cleaning equipment function with frequent checks and tests. Met demand for room turnover, working quickly to freshen and replenish patient rooms, public spaces, and offices.
Turned over rooms quickly and notified staff of room and bed availability. Caseworker
INDIANA FAMILY AND SOCIAL SERVICES-New Albany, IN
October 2022 to October 2023
• Maintained accurate and up-to-date case records, ensuring confidentiality and compliance with legal requirements
• Advocated for clients' rights and connected them with appropriate community resources
• Participated in ongoing professional development activities to stay current on best practices in caseworker field
• Ensured timely completion/submission/documentation/follow-up of required reports/forms/documents/ etc
• Maintained a caseload of XX clients, ensuring all necessary documentation was completed accurately and on time
• Assessed eligibility criteria for various social service programs (e.g., Medicaid) based on income guidelines etc
• Maintained confidentiality regarding sensitive client information according to ethical standards
• Ensured compliance with relevant laws/regulations/policies/procedures/etc. related to caseworker responsibilities
• Managed crisis situations effectively while prioritizing client safety and well-being
• Developed and maintained positive working relationships with colleagues, supervisors, and external stakeholders
Manager
Books-A-Million-Clarksville, IN
June 2022 to September 2022
• breaking out employees
• scanning in truck
• counting deposits
• taking deposits to the bank
• counting tills
• setting employees up for the day
• obtaining cafe materials
• opening the store
• book shelving
• reorganizing the store
• voids and returns
• large bill checks
• paperwork involving the store
Customer Service Representative
iQor-Bethlehem, PA
February 2022 to April 2022
• handling insurance information
• handling costumer complaints
• adding notes to costumer files
• informing costumers about there bills
• correcting and updating billing information
• sending out new bills
• transferring costumers to the billing department
• professionally handling patient information privately
• maintain HIPPA guidelines
Head of Housekeeping Services
Holiday Inn Express-New Albany, IN
February 2019 to September 2020
Orientated staff to housekeeping rules, policies, and procedures to maintain strong performance. Established effective cleaning protocols and procedures to meet CDC guidelines. Inspected work to verify conformance to sanitation requirements and established standards. Mentored, trained, and supported new and existing housekeepers to close skill gaps. Evaluated staffing levels to meet business demands and recommended adjustments as needed. Offered various cleaning amenities and services to accommodate needs and boost revenue. Monitored and minimized work-related risks to eliminate safety hazards. Cleaned and maintained properties using procedures and products in conformance with prescribed standards.
Coordinated full-scale deep cleaning throughout facility to foster healthier environment. Instructed housekeepers on cleaning products to adhere to OSHA chemical Right To Know standards. Counted and tracked inventory to uphold control standards and budgetary guidelines. Satisfied customers with timely service and by quickly resolving service issues. Estimated costs and prepared and managed budgets.
Determined work required for each job, estimating time and labor required to meet targets. Avoided work delays by keeping staffing and supplies at ideal levels. Selected, ordered, and purchased new equipment, supplies, or furnishings. Resolved staff performance problems and personal conflicts with hands-on approach. Covered all work assignments by preparing effective schedules and delegating jobs. Increased employee efficiency with effective work plans and improved team dynamics. Elderly Caregiver
Visiting Angels-New Albany, IN
January 2018 to February 2019
Handled personal needs for elderly individuals.
Helped meet social, intellectual, and emotional needs with caring companionship. Supported medical care with attention to treatment plans, medication administration, and healthcare appointment coordination.
Delivered expert care for individuals with dementia-related illnesses. Protected clients with safe home environments and discreet support for requirements. Assisted clients with bathing, dressing, and toileting. Assisted patients with counting and preparing daily and weekly medication regimens. Treated seniors with dignity based on personal respect and compassionate care for unique needs. Cleaned and sanitized bathrooms, kitchens and high-touch surfaces to prevent spread of germs. Accompanied patients on trips to grocery stores and appointments. Organized interesting outings and fun hobbies to promote and support wellbeing. Maintained records by tracking activities with daily forms and timesheets. Scheduled medication reminders and medical appointments to support ongoing care needs. Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals. Encouraged patient independence with caring support for personal hygiene and mobility needs. Kept clients mobile using training in safe mobility assistance. Provided clients with communication assistance, typing correspondence and obtaining information from outside sources.
Supported individuals' personal hygiene by helping with basic tasks. Helped family members develop skills for short- and long-term care needs. Maintained schedules for medical and social needs and transported clients to appointments. Improved patient care and outcomes through close collaboration with healthcare team. Delivered expert care to clients convalescing or incapacitated by illness or injury. Front Desk Guest Service Representative
Horseshoe of Southern Indiana-New Albany, IN
September 2015 to January 2018
Handled guest check-ins and reservations, verifying details and processing account charges. Promoted industry-leading company reputation with above-and-beyond guest service. Executed guest registration, room assignments, and room blocking for group events. Received and distributed guest mail and messages per company policy. Offered complimentary upgrades, perks, or discounts to reward loyalty or mitigate dissatisfaction. Built customer loyalty with swift and personable attention to special requests. Communicated with management to resolve escalated concerns with service or account payments. Triaged guest concerns and prioritized critical issues to be urgently addressed. Maintained thorough knowledge of hotel services, amenities, room locations and rates, and local attractions.
Arranged taxis and shuttle services to meet guest travel needs. Kept rooms ready for new guests by coordinating efficient housekeeping. Managed reservations, check-in and check-out procedures within hotel system. Contacted housekeeping or maintenance staff when guests reported problems. Made and confirmed reservations.
Satisfied guest needs with prompt, knowledgeable service. Issued room keys and escorted instructions to bellhops. Greeted, registered, and assigned rooms to guests of hotels or motels. Secured guest valuables in property safes and monitored access. Maintained accurate accounts through consistent charge posting and billing practices. Improved stays, recommending local attractions and dining establishments. Education
G.e.d
New Albany Senior Highschool - New Albany, IN
July 2019
Skills
• Microsoft Word
• Sales
• Room cleaning Storage area organization Infection control Maintenance support Biohazard management Trained with costumer service Handling guest bills
• Dementia Care
• Senior Care
• Environmental Services
• Caregiving
• Time management
• HIPAA
• Laundry
• Patient Care
• Organizational skills
• Home Care
• Housekeeping Management
Certifications and Licenses
Driver's License
Assessments
Sales skills — Proficient
October 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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