Health Insurance No Cold
Resume:
Tyrah Dantzler
Chicago, IL *****
*********@*****.***
Willing to relocate: Anywhere
Work Experience
Senior Benefit Consultant Ill
GoHealth - Remote
August 2021 to Present
• Handle inbound and outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling).
• Quickly grasp new concepts and product offerings, including major medical, Medicare Advantage, Medicare Supplement, prescription drug plans, and other ancillary health products.
• Provide an excellent consumer experience for all callers and be passionate about helping the aging and disabled community.
• Guide consumers through the health insurance policy selection and application process and serve as subject matter expert for health insurance enrollments.
• Following Go Health's internal policies and procedures.
• Comply with Federal CMS and State legal requirements and standards.
• Be the "Face of Go Health" at the consumer level and serve as a brand ambassador for the organization.
• Drive continuous improvement throughout the sales floor, raising opportunities for improvement to management.
• By organizing data using software like Excel, data analysts and other users can make information easier to view as data is added or changed. Excel contains a large number of boxes called cells that is ordered in row and columns to keep up with call scripts/call flow, important company information that I use daily and for every call.
Referral Specialist II
Elevance Health - Chicago, IL
July 2019 to July 2021
• Initiates and manages clinical referrals for pre-authorization.
• Acts as a liaison between hospital. health plans. physicians. patients. vendors and other referral sources.
• Reviews referrals for completeness and follows up for additional information if necessary.
• Assigns escalated referrals to staff as appropriate.
• Verifies insurance coverage and completes pre-authorization process for radiology and other imaging exams (CT, MRI, MRA, PET, et.) following established process and procedures.
• Responds to inbound calls initiating exam requests following established processes, meets quality and production standards.
• Contacts physician offices as needed to obtain demographic information or related data.
• Enters referrals, documents communications and actions in system. Central File Coordinator
Fresenius Kabi USA - Melrose Park, IL
November 2015 to February 2019
• Responsible for classifying, filing, and retrieving a wide variety of documents maintained in the Central File.
• Performed data entry and referencing for computerized record tracking and maintained database record-keeping system.
• Managed inbound, outbound calls, emails and scanning medication documents.
• Issued documentation to the scientist and chemist for their daily testing of each medication.
• Ensured that all users of the Central File comply with policies and practices for appropriate record handling and maintenance.
Education
Diploma
John Marshall Metropolitan High School Chicago - Chicago, IL June 2009
Skills
• Computer skills
• Sales
• Communication skills
• Insurance sales
Certifications and Licenses
Texas All Lines Claims Adjuster License
January 2024 to March 2026
• Residential - property used primarily for dwelling
• Commercial - property used for business, recreation, worship
• Auto - cars, motorcycles, and covered vehicles used for non-commercial transport
• Farm & Ranch - dwelling, outbuildings, barns, animals, equipment, crops in storage
• Inland Marine - commercial trucks in transit and their cargo; docks, piers, bridges
• Ocean Marine - sea vessels and their cargo
• Workers Comp - workers injured while on the job
Accident & Health Insurance License
August 2023 to March 2025
Health Insurance License of Illinois
Property & Casualty License
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