Talent Acquisition Employee Relations
Resume:
JENNIYA ROBINSON
Charlotte, NC *****
**************@*****.***
In the face of rapidly evolving and changing markets, dedicated team player with expertise in continuous process improvements. dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company. With over 7 years of experience maintaining a secure environment while providing an effective security presence and visible deterrent to crime, I am a resourceful, quick-thinking security consultant and leader.
An expert in facilitating training initiatives, orientation and onboarding, top talent acquisition support, regulatory compliance, benefits administration, risk management, staff coaching, operational planning, diversity, and employee relations.
Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
Building productive relationships, resolving complex issues, and gaining customer loyalty are all skills that this motivated professional possesses. Detail-oriented leadership with excellent communication and computer skills, as well as a track record of exceeding operational goals by executing maintenance program proficiency.
Highly accomplished production specialist looking to use her diverse background and experience to advance her career in video production with a well-known company. With skilled promotional and problem-solving abilities, effectively drive revenue. Using service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty, be able to improve customer experiences. Excellent computer skills and telephone etiquette. Authorized to work in the US for any employer
Work Experience
Security Guard
Securitas/ Allied Universal Services - Charlotte, NC August 2023 to Present
• Performing routine inspections of specific areas
• Communicating with local enforcement about any incidents and ensuring local and federal security compliance
• Preventing criminal activity or detaining suspects who they find stealing, damaging property, or performing other crimes
• Greeting employees or customers
• Answering and making phone calls
• Reporting incidents
• Securing assigned posts
• Patrolling grounds on foot
Warehouse Worker
Amazon - West Columbia, SC
October 2019 to March 2023
Kept warehouse stations and equipment in good working order in accordance with OSHA requirements.
Stood, sat, bended, and walked for long periods of time while manually transporting warehouse materials weighing up to [Number] pounds and maintaining stamina. Carefully organized boxes and balanced weight on product pallets for optimal storage and shipment. Kept all documentation and records accurate and up-to-date with the most recent data to avoid errors in processing or delivery.
Inspected packages and merchandise for damage and promptly notified vendors of any issues, requesting replacements.
Kept an eye on machines while they were running to hear if they were malfunctioning or vibrating excessively, and I adjusted or replaced tools as needed to solve problems. Used forklifts and pallet jacks to move products.
Used RF scanners to track merchandise and double-check container contents. Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds. Moved products of all sizes with overhead cranes, forklifts, and other equipment, consistently exceeding performance targets. Was in charge of inventory management, which included counting and stocking merchandise. Kept accurate inventory records in order to provide data for audits and order fulfillment. Stacked boxes, pallets, and other materials to increase productivity and safety. Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies.
Moved inventory to and from target locations using forklifts and other transportation vehicles. Labeled and accurately moved customer orders to meet shipment deadlines and minimize errors. Prepared orders for shipment by picking, packing, and labeling merchandise in a systematic manner. Reorganized storage areas to improve access and meet the needs of various products with varying weights, sizes, and shapes.
Kept the warehouse clean and organized to maximize team efficiency and productivity. Lifted materials weighing up to 50 pounds in the warehouse. Customer Service Representative
Customer Service Representative - Charlotte, NC
March 2021 to July 2021
Used a consultative sales approach to understand customer needs and make relevant recommendations. Kept accurate and current customer account data with manual form processing and digital information updates.
Made a proposal
Provided a superior customer experience in order to build a loyal customer base. Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket.
Educated customers about promotions to increase sales. Answered customer calls promptly to avoid long wait times on hold. Promoted available products and services to customers during service, account management, and order calls.
Completed the work outlined on the repair order with efficiency and accuracy. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with. Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities. Complete and accurate work and keep customer files up to date. Aided sales associates by providing knowledgeable assistance with a variety of issues. On-line troubleshooting is something I do.
Provide clients with constructive advice and the best possible solution. Interact with clients to determine their needs and provide an exceptional shopping experience, receiving positive feedback from management on my communication and client interaction. Used highly effective selling skills while properly engaging and presenting solutions to customers. Copied, logged, and scanned supporting documents before filing everything in the client's files. Kept track of everything.
Crew Member
Cook Out - Charlotte, NC
February 2020 to May 2020
Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods. Am in charge of taking orders from customers. Ensuring that food is prepared and distributed properly. Performed daily inspections, basic maintenance, and minor repairs to keep gear and equipment in good working order.
Kept a close eye on the weather and made adjustments to the plan to protect the crew and the haul. Was in charge of serving food to customers.
Food expiration dates should be clearly labeled.
Am loading goods into lorries for delivery to customers. Am in charge of keeping the work area clean.
Work at the cash register.
Taking customer orders
I'm teaching people how to prepare food so they can take on more responsibilities at work. Communicated openly with the management team to ensure smooth workflows during each shift. Put together food orders while keeping proper portion control in mind. Am capable of multitasking tasks such as taking orders, preparing orders, and handling cash with great accuracy. Greeted customers promptly and took orders to keep the flow of traffic moving. I'm in charge of the cash register and dealing with money. Making customers feel welcome is one of my goals.
Deliver on the consumer's and company's expectations for speed and accuracy. Needed to be courteous and polite to difficult customers. Team Member
Jack in the Box - Concord, NC
August 2019 to October 2019
Formed strong bonds with my coworkers and managers. I'm in charge of display, packing, picking, and machine operation. I'm in charge of product preparation and service.
Increased productivity by keeping meticulous records of daily progress and identifying and correcting flaws.Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.
Resolving day-to-day issues, organizing meetings, training new team members, and implementing ideas for improvement helped me gain a better understanding of business structure. Kept work areas clean, organized, and safe to promote efficiency and team safety. Worked well with other employees to ensure a smooth and efficient service. All of my tasks were completed in a productive and efficient manner. Contributed to the team's success by completing jobs quickly and accurately. Achieving the branch's daily/weekly goals
Mentored junior team members on the protocols and procedures of each station to maximize contributions.Reviewed project specifications and drawings to better understand assignments and expected deadlines prior to assembling complex [Type] components. Improved my problem-solving skills and adaptability during exposure to roles such as sales, cash, phones, merchandising, assembling, and warehouse assistance. Credit cards, checks, gift cards, and coupons were all processed by me. Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.Looked over weekly sales circulars and kept track of price changes. Helped customers by answering their questions and completing their requests. Education
North Mecklenburg High School - Huntersville, NC, US 2019
River Bluff High School - Lexington, SC, US
2017
Skills
• Stock management Operations support Loading and unloading Warehousing functions Assembly and production Stocking Communications Customer service
• Data entry
• Organization
• Maintains confidentiality
• Word processing
• Sorting and labeling
• Data analysis
• Order fulfillment
• Multi-line phone talent
• Food preparation
• Credit card processing
• Sale expertise
• Quick learner
• Hardware evaluation
• Retail store support
• Shipping procedures understanding Good listening skills
• Computer proficient
• Stocking and replenishing
• Account management
• Public speaking Business Strategy Product testing
• Money handling abilities Team Leadership Self-motivated
• Safety understanding Prioritization
• Cash handling accuracy Creative problem solving Equipment operation Dependable and reliable
• Staff training and development Excellent multi-tasker Flexible schedule
• Strong communication skills Critical thinking
• Active listening
• Data collection
• High-energy attitude Detail-oriented
• Call center experience Typing proficiency Cleaning skills Scheduling
• Effective team player
• Customer service
• Heavy lifting
• Load & unload
• Cash handling
• Sales
• Typing
• Cash register
• Retail sales
• Driving
• Training & development
• Bartending
• Cooking
• Social media management
• Pricing
• Order fulfillment
• Hospitality
• Data collection
• Public relations
• Human Resources
• Phone Etiquette
• Security
• Conflict management
• Human resources
• Windows
• Talent acquisition
• Leadership
• Merchandising
• Data analysis skills
• Restaurant experience
• Computer skills
• Communication skills
• Serving
• Marketing
• Food handling
Certifications and Licenses
Driver's License
October 2022 to October 2030
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