Operations Manager Quality Assurance
Resume:
RUPESH LAMBATE
CONTACT
Thane, India ******
******.*********@*****.***
SKILLS
• Ability to Work in a Team
• Strategic thinking
• Financial forecasting
• Performance metrics
• Healthcare procurement
• Patient relations
• Employee wellness programmes
• Health services management
• Incident reporting systems
• Policies and procedures
• Patient advocacy
• Project management
• Process and policy implementation
• Budgeting and finance
• Compliance monitoring
• Data analysis
• Quality assurance
• Patient complaint management
• Human resource management
LANGUAGES
English: C1
Advanced
Hindi: C1
Advanced
Marathi: C1
Advanced
SUMMARY
Experienced Operations Manager with 19 years of experience in management in healthcare Industry. Knowledgeable and dedicated team player with outgoing, positive demeanor and proven skills in developing relationships among patients and staff members. Contributing to company success. Articulate, experienced management skills energetic and results-orientated with exemplary passion for developing relationships, mentoring, cultivating relationships and growing the business. Proficient multi-tasking skills and able to function in healthcare practices.
EXPERIENCE
OPERATIONS HEAD, 01/2023 - Current
SPECTRUM HOSPITAL – Kalyan, Mumbai, Maharashtra, India
Developing and implementing operational policies, standards, and procedures for the organization
Coordinating and managing multiple departments towards achieving operational objectives
Ensuring all operations are carried on in an appropriate, cost-effective way
Improving operational management systems, processes and best practices
Formulating strategic and operational objectives and tracking progress towards achieving those objectives
Examining financial data and use them to improve profitability
Performing quality controls and monitor KPIs.
Managing procurement processes and coordinate material and resources allocation
Ensuring operational activities remain on time and within a defined budget
Ensuring all legal and regulatory documents are filed and monitor compliance with laws and regulations
Working with the HR department to create job descriptions, hire competent personnel, and oversee employee training programs
Addressing operational issues and working to solve them in an effective and timely manner
Reporting to senior management and evaluating the efficiency of the business and its operations.
GM- BUSINESS OPERATIONS, 01/2021 - 09/2022
MAXCURE HOSPITALS LTD - Kisumu, Kenya
• Establishing policies and procedures that support high-quality healthcare service, in partnership with hospital management, medical teams and the surrounding community
• Managing a team of healthcare professionals
• Influencing strategic decisions related to hospital functions
•
• Resolving operational issues and analyzes workflow
• Lead Business and Operations of the Hospital, Responsible for P&L for Operations and Administration of about 80 bedded Corporate Level 4 Hospital
• Planning, organizing and managing all medical services of the hospital
• Work in close collaboration with clinical & non-Clinical functions to ensure
• Delivery of Best Healthcare services
• Identifying and exploring ways and initiatives to control cost and generate revenue
• Ensure effective Implementation of policies and processes as laid down by the organization
• To ensure 100% compliance with statutory, statistical and annual reports HEAD – BUSINESS OPEARATIONS, 09/2018 - 12/2020
JM HEATHCARE SERVICES - Thane, Maharashtra, India
• Develop and implement operational strategies to improve efficiency and reduce costs
• Monitor and analyse operational performance metrics to identify areas of improvement
• Develop and maintain operational policies and procedures
• Oversee the daily operations
• Monitor and analyse patient satisfaction surveys
• Develop and manage budgets and financial plans
• Analyse and report on operational performance
• Coordinate with other departments to ensure efficient operations
• Develop and implement strategies to improve customer service
• Manage and coordinate projects related to operational improvements CENTER MANAGER, 07/2017 - 08/2018
SUBURBAN DIAGNOSTICS (I) PVT LTD - Thane, Maharashtra, India
• Managed daily operations of the clinic, which includes meeting productivity standards by counselling staff, auditing to ensure regulatory compliance, oversight of collections, billing, and monthly budget
• Trained, mentored and evaluated clinic staff, with accountability for the development of the talent in accordance with clinic operational goals
• Supervised accounting, billing, and appointment scheduling
• Ensured strict adherence to standards on safety, disposal of hazardous materials, medical records and inventory/stock control
• Provided consistent weekly communication to the proper channels, ensuring metric reporting is tracked and maintained to clearly describe clinical activities and progress, Performed standardized assessments to develop & execute quality control goals (NABL)
• Organized and managed Corporate Health Check onsite programs
• Develop and manage multiple service levels, quality and performance targets
• Ensure KPIs are met or exceeded
• Develop monthly Channel Partner reports for management decision-making
• Management of service providers through SLA management
• Drive the achievement of the business case objectives and implement the business plan
• Analyse business processes for improvement in alignment with the Sales and Marketing strategy
• Develop and ensure the effective implementation of strategies for area of responsibility
• Influence and contribute to the development of a business strategy for the division/ facility
HEAD OF OPERATIONS, 10/2014 - 06/2017
Dr UPPAL”S ENT HOSPITAL - Thane, Maharashtra, India
• Develop and implement operational strategies to improve efficiency and reduce costs
• Monitor and analyse operational performance metrics to identify areas of improvement
• Develop and maintain operational policies and procedures
• Oversee the daily operations Monitor and analyze patient satisfaction surveys
• Develop and manage budgets and financial plans
• Analyse and report on operational performance
• Coordinate with other departments to ensure efficient operations
• Develop and implement strategies to improve customer service
• Manage and coordinate projects related to operational improvements
• Monitored daily cash discrepancies, inventory shrinkage
• Monitored Third Party Billing and Account Receivable MANAGER – MARKETING & OPERATIONS, 07/2013 - 10/2014 VASAN HEALTHCARE PVT LTD - Mumbai, Maharashtra, India
• Consultants Marketing
• Administration & Operation
• Corporate Marketing & Billing
• TPA Insurance Marketing & Billing
• Neighborhood Marketing
• Activity Planning
• Referral Marketing
• Internal Marketing
MANAGER – SALES & MARKETING, 06/2012 - 05/2013
NAHAR MEDICAL CENTER - Mumbai, Maharashtra, India
• Consultants Marketing
• Administration & Operation
• Corporate Marketing & Billing
• TPA Insurance Marketing & Billing
• Neighborhood Marketing
• Activity Planning
• Referral Marketing
• Internal Marketing
MANAGER OPERATION - 09/2010 - 06/2012
PULSE HOSPITAL MANAGEMENT CONSULTANCY -
Thane, Maharashtra,India
• Managing all administrative work
• Consultants Marketing
• Corporate Marketing & Billing
• TPA Marketing & Billing
• Heading billing & accounts
• Project evaluation
• Equipment Planning
• Projects Planning & Commissioning
SR. EXECUTIVE (ADMINISTRATION & CUSTOMER
RELATION), 09/2007 - 08/2010
JUPITER LIFELINE HOSPITALS LTD - Thane, Maharashtra, India
• Managing the Team of Eight Asst
• Customer support Executives
• Making all master entries and managing entire back-office data
• Co-coordinating with TPA & Marketing Department for Corporate Clients
• Managing Patient related queries & Complaints
• Managing cash transactions
• Providing estimates
• Managing International Clients
• Prepare Daily reports
• Assisting Internal Marketing Head
• Carrying out training programs for Junior staff
• Managing Roaster, internal briefing & various activities FRONT OFFICE & BILLING EXECUTIVE, 09/2005 - 08/2007 Kaushalya Medical Foundation Trust Hospital - Thane, Maharashtra, India
• Co-ordinating with TPA & Marketing Department for Corporate Clients
• Managing Patient related queries & Complaints
• Managing cash transactions
• Providing estimates
• Managing International Clients
• Preparing Daily reports
PERSONAL INFORMATION
• Title: Head of Operations
• Date of birth: 06/10/83
• Nationality: Indian
EDUCATION
Bachelors of Business Administration, 12/2022
Kalinga University (IDE) - Raipur, India
Diploma in Health & Sanitation, 12/2005
All India Institute of Local Self Government - Pune, Maharashtra H.S.C, 05/2002
N.G. Bedekar College of Commerce
S.S.C, 05/2000
Little Flower English High School - Thane, Maharashtra WEBSITES, PORTFOLIOS AND PROFILES
https://www.linkedin.com/in/rupesh-lambate-732a9715/ REFERENCES
• Dr Umesh Nichat, V.P – Lifecare Hospitals, Kenya, ********@*****.***,
Dr Prasad Sali, Director, Spectrum hospital
HOBBIES AND INTERESTS
• Cricket
• Movies
• Travelling
Contact this candidate