Quality Assurance Software Development

Scott Isaacson

Quality and Testing Manager

Corinth, TX 76210 949-***-**** **********@*******.*** linkedin.com/in/swisaacson

PROFESSIONAL PROFILE

Experienced quality professional adept at enhancing operational efficiency and maintaining superior quality standards through effective leadership in UAT, quality assurance, and testing domains. Skilled in building and leading QA and testing teams from inception, implementing robust processes, and devising innovative QA test methodologies. Proficient in overseeing software development lifecycle (SDLC) processes and spearheading Center of Excellence (CoE) initiatives. Well-versed in utilizing Azure Dev Ops for comprehensive test planning and execution, including the creation of meticulous test plans, cases, and scripts. Data and information transfers within multiple platforms and applications. Proficient in conducting diverse testing types such as functional, integration, regression, performance, and security testing to ensure software reliability.

Technical Skills:

Waterfall, Agile and Scrum Methodologies, SDLC processes, Azure Dev Ops, Cloud, Web, Mobile App, API, Product Testing Applications Testing TFS (Microsoft Team Foundation Server), Empower, SQL, Visual Studio, Windows-based platform, API, Adaptiv, TFS, LSAMS, Remedy, CoE (Center of Excellence), Used ALM (Application Lifecycle Management), QC/ALM 11.52, 12.55, SNOW, Quality Center, Service Now, TCoE, QCoE, SugarSync, Jira, Mobile, Salesforce, Workday, Automation testing (Selenium C#/ Visio Studio), Oracle, .Net. End-to-End, UAT, SIT, Performance Testing, Release Management, Regression Testing.

WORK EXPERIENCE

SANTANDER CONSUMER USA, Dallas, TX 02/2019 – 03/2024

Senior Associate Testing

Led BOW/major projects across Originations and Servicing .NET framework, Visio Studio, and Windows OS systems. Led project teams of 2-15 testers on various projects.

Developed and maintained test suites, test Plans, test strategy, test cases, status reports, risks, issues and defects, scrum meetings, action plans and prioritizations to resolutions.

Participated and organized project meetings with upper management, business owners, project managers, developers, and QA validating user stories, test cases, requirements for sign-off, releases and approvals.

from start to finish (E2E), through warranty periods as well as lessons learned.

Worked with Azure Dev Ops for planning, development, testing, and operations. End to End, UAT, regression test cases, processes, and Release Management.

Gathered requirements, enhancements, implementations gathering and writing requirements Acquisition integrations general IT PM UAT/QA/Testing facilitation testing plan tracking

Led UAT assignments for post-project testing, coordinate UAT execution, regression testing, end to end testing and ensure that user stories and acceptance criteria meet business and project requirements.

Used TFS and Jira for defects, test case creation, and storage tracking.

Led projects for risk management practices in areas such as credit risk, market risk, or operational risk, consent order, and regulatory order to minimize risk overall. Identified Key Performance Indicators (KPIs) and using those KPIs to determine priority. Risk Management - Risk Identification and Mitigation.

Performed automated testing (Selenium C#/ Visio Studio), manual, E2E integration and regression testing.

Trained staff as SME for projects and testing processes.

Tested applications for automotive domain and bank financing. Testing included UI front end and internal to ensure consumer data is secure, accurate and maintained.

TGRIP, Fort Worth, TX 02/2018 – 02/2019; 09/2015 – 11/2016

Quality Assurance (QA) Manager

Performed hands-on testing and product delivery. Project lead on new product/application development for internal POS system for the entire company.

Provided training and documentation for the new POS/application software that was being implemented.

Collaborated with customers to define and prioritize testing methodologies, and frameworks within the (TCOE) Testing Center of Excellence to support the quality of consumer data and platforms.

Designed best practices for the company, which included managing project finances, project estimates, changes, forecasts, and planning.

Maintained test suite, test cases, status reports, risks, issues and defects, action plans and prioritizations to resolutions.

Maintained testing departments or testing functions in an outsourced, managed services model.

Executed API testing with functional and data transfer validations between applications and systems. This included, Unit, Integration, System and Acceptance testing.

Designed and facilitated requirement gathering for development team, timelines, risk control policies, inventory control and lessons learned at the end of each project.

Executed hands-on testing, training efforts, and documentation to ensure products were meeting requirements. Led a team of architects through quality assurance practices.

Designed the testing standards and process for the company. Maintained applications for customers and applications for the business.

Identify risks related to testing capabilities, dependencies, and delivery timelines, addressing issues as needed to ensure successful project execution.

Used ALM (Application Lifecycle Management) for project requirements, development, testing and release phases.

Designed and facilitated requirement gathering for development team and timelines for projects (Kpi’s)

Worked using Jira for defect tracking and test cases.

Guided the application development projects end-to-end with demonstrated knowledge of SDLC (software development life cycle).

TOYOTA (TFS), Plano, TX 06/2017 – 01/2018

Quality Assurance (QA) Manager

Led, reviewed, and coordinated QA testing teams with internal and external vendors and suppliers on all deliverables and testing efforts. Provided feedback and direction.

Prepared and managed time estimates and fixed bid deliverables (SOW).

Reviewed supplier deliverables providing feedback and direction.

Worked with project managers, delivery managers, and DIOs budgeting and financial planning QA and resources for projects.

Created work orders and SOWs for suppliers for projects.

Executed QA CoE (Center of Excellence) methodologies within the organization.

Determined project and testing scope using “risk-based” approach.

Documented requirements for development and QA for Waterfall and Agile projects.

Worked closely with performance and automation teams with planning.

Used ServiceNow (SNOW) for work orders, running reports and project requests.

Helped test and set up the conversion of QC/ALM 11.52 to version 12.55.

BANK OF AMERICA, Plano, TX 12/2016 – 04/2017

Project Test Manager

Led and coordinated QA testing within project work streams, default, and specialty servicing.

Contributed to creating the testing standards for the PTMs to follow.

Facilitated weekly and bi-weekly progress reports on testing efforts.

Worked closely with team resources, development, QA analysts, and project managers on project workflow as well as timeline coordination.

Data Transfer projects involving extraction and destination, data replication and reliability.

Worked on new AFS/Commercial platform project.

Worked with (MSP) Mortgage Servicing Platform project.

Provided testing project hours, which went together with budgeting for the projects and resources needed.

NATIONSTAR MORTGAGE, Lewisville, TX 07/2013 – 07/2015

Assistant Vice President Quality Assurance (QA) Manager

Managed a QA team of approximately 45 members. Recruited and trained staff on the QA methodologies established within the organization. Staff hiring included interacting with on-shore and off-shore vendors. Led all phases of testing activities and the SDLC process within IT.

Helped define and build the QA test strategy and methodology for the IT projects that included either Agile or Waterfall.

Worked with different business units such as loan originations, default, servicing, and reverse mortgage.

Managed staffing project personnel, perm, contract, on-shore, and off-shore resources to ensure proper coverage for all projects.

Provided reports on allocation for projects to IT team leaders and management to ensure resources and budgeting were on target for the business.

Created documentation templates such as test plans, test summary reports, and project estimates.

Worked closely with IT and change management teams in reporting status and delivery of projects in relation to requirements level of quality and coding with ongoing and completed projects.

Worked with (MSP) Mortgage Servicing Platform projects.

Dealt with 3rd party software such as Black Night Financial Services (BKFS) projects with the Mortgage platforms

Expanded use of TFS (Team Foundation Server) for use of bugs and reporting.

Used MTM and TFS for Agile user story and test cases as well as Waterfall projects.

Used Daptiv for time management allocation for projects, staff reporting for hours worked on projects, and document repository for projects.

Worked closely with business management, EPMO teams, PMs, BAs, BSAs, SA, DL, VPs, SVPs, development, and other business units in planning QA objectives, plans for projects to ensure there were not any bugs moved from testing to UAT, and production.

Reviewed, analyzed, and evaluated the QA process and tools used and testing efforts for suggestions and constant improvement to management for better overall process.

EDUCATION & TRAINING

Completed 2 years, Business Administration, COLLEGE OF IDAHO, Caldwell, Idaho

Certified Novell Engineer (CNE), NEW HORIZON COMPUTER LEARNING CENTER

Introduction to Oracle Database 10G SQL Training, ORACLE

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