Accounts Receivable Payable

Mercy Donez

Denver, Colorado *****

SUMMARY:

Detail-oriented Accounts, Receivables, Accounts Payable Specialist & Cash Applications experience with extensive invoice processing, credit and collections, and financial bank reconciliations.

Proficient in managing high-value portfolios, resolving billing discrepancies, and maintaining compliance with company policies.

Skilled in streamlining workflows, conducting payment reconciliations, and reducing delinquency through proactive customer engagement.

Adept at supporting audit processes by maintaining strict document control and generating financial reports.

Strong proficiency in financial systems such as High Radius, SAP, NetSuite, Oracle, and Salesforce, with a proven ability to collaborate across departments and take on cross-training opportunities.

Excels in fast-paced financial environments, balancing multiple responsibilities with accuracy and efficiency.

SKILLS:

NetSuite, Salesforce, High Radius, Dynamix Platform, Great Plains, AS/400, SAP 4.0 & 6.0, Peoplesoft, Peachtree, Sage, Oracle R12, QuickBooks Desktop, Phoenix, Service Max, Workbench, Workday and intermediate experience with Microsoft Office, EDI, Ariba and customer uploads.

EDUCATION:

Southwest High School

High School Diploma

PROFESSIONAL EXPERIENCE:

RED BULL Mar 2023-Jun 2024

Accounts Payable Specialist

Process supplier invoices in accordance with established company policies and procedures, ensuring accuracy and compliance.

Retrieve, copy, scan, and re-file payable documents to support internal and external audits, maintaining strict document control protocols.

Maintain a regular and predictable work schedule, meeting deadlines and ensuring seamless operations within the department.

Responsible for applying daily cash collected in addition to credit & collections activities duties.

Maintain an accurate, up-to-date age report of the Accounts Receivables/Collections Team.

Handled all cash receipts, ACH, Lockbox and checks with accuracy and proficiency.

Monitor and adjust credits/discounts and properly post unapplied payments daily.

Access all resources to find the remittances by contacting the customer to reconcile payment accordingly.

Enjoy working in the financial industry and am passionate about taking on new projects and the opportunity to be crossed-trained in other departments for company needs.

Software: High Radius, SAP, Outlook.

Reason for Gap: Medical Leave from Dec. 2021 and returned to Denver February 2023 once fully recovered.

TRACE3, SOLUTIONS Jun 2021-Jan 2022

Sr. Accounts Payable Specialist

Managed a $37 million Portfolio and handled any issues pertaining to the billing and resolved discrepancies or issues with internal and external personnel.

Reached out to the customer, built a report, verified their contact information, updated the vendor maintenance, when necessary, requested payment status, notate account and negotiate when necessary to bring their delinquency down and avoid a credit hold on their account.

Follow up with the customers’ AP personnel to confirm they received my email and ask when we can expect payment.

Cash Applications process payment by credit card, ACH, wire transfers and lockbox.

Worked back-end delinquent accounts and approached in a positive proactive approach with a positive attitude on challenges and problem-solving account for immediate resolution.

Monitored Sales Orders to PO when the project started and selected verify the date, PO# and the total dollar amount as indicated by Sales Representative.

APPLY CASH RECEIPTS to outstanding customer accounts to reconcile to bank daily.

Software: NetSuite, Oracle & Sales Force

SUGAR, CRM Dec 2019-Jul 2020

AP Assistant

Assisted in invoice reconciliation and managed data entry tasks to ensure accurate financial records.

Coordinated document retrieval and archiving for audit and compliance purposes, adhering to company policies.

Interacted with internal teams to streamline workflows and resolve discrepancies in payable documentation.

Provided general administrative support, including scheduling, correspondence, and records management.

Reviewed accounts and sales orders prior to submitting their new aging statements and/or collected over $3Mil in my first 2 weeks

Responsible for all credit and reduction of overall customer delinquencies for resolution.

Identified & recommended customer accounts for review of their terms, credit limits, deactivation of system, placing a customer on credit hold, follow-up on broken promises to pay and bad debt to the Director, Credit & Collections Manager.

CASH APPLICATIONS: General ledger, general codes, journal entries, bank reconciliation, research unapplied payments & misapplied payments, processed financial reports daily and monthly

Software: NetSuite, Oracle R12, Excel

FAISON OFFICE PRODUCTS Apr 2019-Dec 2019

AP Assistant

B2B collections and account reconciliations on a daily and monthly basis

Responsible for ~1,200 accounts and ~1,500 invoices a week and up to 225 calls

Clean up back end and outstanding balances and research on accounts that are aging for resolution

Responsible for all credit and collection functions driving the improvement of cash flow and reduction of A/R.

Researched and contacted AP Department and different customers to secure payment arrangements via credit card, wire transfers and strongly encourage the customer to sign with ACH.

Handle problem solving accounts and reach out to internal assistance

Successfully cleared a lot of aging accounts by bring them current and was crossed trained with Accounts Payable.

Cash applications, general ledger, apply to GL code, journal entry, reconciliation & other financial reports to review with manager Run weekly aging reports for new outstanding balances and research to assure there were no discrepancies

Software: NetSuite, DDMS, PeopleSoft. Trained new individuals when hired on AR applications and attended weekly meetings to review accounts that needed immediate attention

SUNRUN SOLAR Aug 2018-Mar 2019

Sr. Accounts Payable Specialists

Handled both inbound/outbound Spanish and English dialer (175) calls on accounts over 60+ days past due, to collect the overdue amount and when necessary, negotiate and set up an affordable payment arrangement on top of their monthly until the account is current

Initiated appropriate follow-up action on mail returned ACH checks as undeliverable. Courtesy call to customer to provide correct ACH information and encouraged to sign up for AutoPay

Extensive research on disputed account balances. Submit Help Desk tickets to the appropriate department on errors including billing, misapplied payments, reversed late charges, waived ACH fees and other situations

Reviews accounts daily and notifies the credit manager of cases requiring special handling

Communicates account numbers and credit limits to the customer, salespersons, and branch manager

Achieved individual and team metrics to achieve goal incentives

Software: QuickBooks & Salesforce and DDMS

KOHLS CORPORATE OFFICE Oct 2016-Apr 2018

Credit & Collections Representative

Handled inbound/outbound calls (150) on delinquent accounts working on a dialer system.

Provide excellent customer service and attempt to collect the delinquent amount or notate the account when the customer is making payment.

Payments processed over the phone by check, credit card or debit card & ACH’s.

Promoted to handle 180+ past due accounts and offer customers a settlement to avoid further activity.

Follow up on key accounts to ensure effective collection and customer service satisfaction.

Monitored KPI’s for areas of improvement or to achieve monthly goals.

Assisted with Spanish calls to obtain or negotiate payment arrangements to avoid further collection activity.

Achieved daily and monthly individual and team goals by 100%.

Software: NetSuite, Oracle R12, Excel

Becton Dickinson Jan 2016-Oct 2016

Accounts Payable Customer Service

Assists with new potential customers which require their credit status by processing Dunns and Bradstreet reports and other required applications to see if they meet the necessary criteria.

Extensive research, review and provide the vendors with statuses of outstanding invoices to include payments, debits, or credit memos.

Fully responsible for maintaining and updating vendor maintenance (1200 weekly) vendors to include their company name, contact information, setup on ACH when applicable, and confirm their payment method

Research to assure the PO quantity/quality matched the PO vendor approved amount and when accurate, released for payment.

Reconcile credit card deposit, ACH, wire payments and apply to invoice on remittance. Researched misapplied payments and contacted customers for skipped invoices and short paid invoices.

Top performers in working the most vendor requests by being proficient, consistent, attention to detail with 100% accuracy.

Meet and exceed established service levels and worked extremely hard to achieve turnaround standards, which was at a 3-week turnaround and once I strived to earn a permanent position, our turnaround goal was at 24 hours

Software: SAP, Oracle R12, Excel and G-suite.

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