Human Resources Manager
Resume:
Membership & Community Leadership Director Fatima Latif
Somerville, NJ • 908-***-****
Committed to creating inclusive environments that empower individuals and strengthen organizational goals DEI-focused Leader with extensive experience developing strategic initiatives to enhance membership growth, volunteer engagement, and community outreach across the non-profit and education sectors. Designed and executed programs that drive participation and foster meaningful connections among diverse groups. Tech Savvy individual, leveraged data-driven insights and AI technology to optimize operations and improve member/volunteer satisfaction. Built strong relationships with colleagues, donors, and stakeholders, effectively advocating organizational mission and addressing unique needs. CORE VALUE DIFFERENTIATORS
• Program Design & Strategy • Community Engagement • Volunteerism
• Training & Mentorship • Cultural Sensitivity & DEI • Communication Channels
• Relationship Building • Project Management • Event Planning
• SOP Development • Corporate Partnerships • Cross-Generational Management PROFESSIONAL EXPERIENCE
Brainly, Inc., Remote May 2021– Present
Senior US Community Manager
• Led a remote, multi-national team of contractors and volunteers to maintain the safety and educational quality of an online learning platform.
o Collaborated with UX, growth, trust & safety, and data teams to moderate high-risk content using data insights and ML. o Deployed AI-driven prompts to improve response accuracy and quality on an answering platform. o Fostered high performance through mentorship programs, quality controls, and motivational strategies such as contests and rank advancements.
• Developed and implemented growth/engagement strategies to enhance user retention and satisfaction. o Identified popular content through data analysis, created SEO-friendly answer guidelines, and streamlined the content approval process for quality assurance.
o Managed user concerns through direct messaging and help desk support, and coordinated with engineers via Jira for efficient issue resolution.
• Partnered with growth and product teams across 35 global markets to craft data-driven strategies that align with business objectives and reinforce company values.
Girl Scouts Heart of New Jersey, Inc., North Branch, NJ Oct 2008 – Jan 2021 Service Unit Support Specialist (Oct 2015 – Jan 2021)
• Achieved and maintained a 76% retention rate by implementing a multi-faceted communication and engagement strategy. o Facilitated effective communication through weekly and monthly email, phone, and group meetings, ensuring consistency and clarity across leadership and volunteer teams. o Developed comprehensive case notes in Salesforce to document and address volunteer concerns. o Established regular check-ins/ updates communication calendar and provided demographic data with a glossary to enhance members' understanding of community insights.
• Formulated new operating procedures to enhance training, communication efficiency, and volunteer engagement. o Introduced a volunteer symposium, created communication channels, and produced handbooks/position agreements to improve staff and volunteer interactions and ensure clear role expectations.
• Developed a social media strategy, including creating Facebook pages for volunteer collaboration and identifying key community/local groups for information sharing and recruitment resulting in a 58% increase in reach.
• Launched a distant learning program that enabled volunteers to advocate and fundraise virtually, driving increased participation, local events, and volunteer satisfaction.
o Provided comprehensive fundraising guidelines, including examples of successful initiatives, to help volunteers effectively support Girl Scout activities and community service projects. Community Field Specialist (Oct 2008 – Sep 2015)
• Secured partnerships with local businesses/organizations for fundraising initiatives, achieving an 80% YOY increase in donations.
• Addressed membership concerns by connecting volunteers with peers' experiences, enhancing problem resolution, and clarifying role expectations, contributing to increased volunteer longevity.
• Developed a volunteer peer mentor program that paired new volunteers with experienced members, offering support, shared strategies, and guidance.
o Led conflict resolution between outgoing and incoming volunteer managers with differing views. o Organized a meeting with the CEO to address concerns and developed a unified event calendar, blending traditional and new activities.
o Ensured clear communication by distributing meeting notes and personally following up with volunteers.
• Established guidelines for future events, promoting inclusivity across public/private schools and enhancing team cohesion. EARLY CAREER
• Membership & Marketing Specialist – Girl Scouts of Washington Rock Council, Inc., Westfield, NJ
• Recruiter – Karr Barth Associate, Bala Cynwyd, PA
• Intern – International Center on Child Labor and Education (ICCLE), Washington, DC
• Development Intern – Women’s International League for Peace and Freedom (WILPF), Philadelphia, PA
• International Programs and EMAP Intern, American Friends Service Committee (AFSC), Philadelphia, PA AWARDS
• Awarded Girl Scout Honor Pin 2015 and 2023
• Awarded VIP member of the National Association for Professional Women 2018
• Received Plainfield’s Phenomenal Women Award 2008 EDUCATION & CERTIFICATION
• Bachelor of Science in Social Science; Double Major: International Relations & Political Science – Saint Joseph’s University
• Study Abroad Program – Greece Summer Tour, Syros, Greece
• Graduate – Leadership Somerset
• DEI Certification – University of South Florida
TECHNICAL SKILLS
CRM • Salesforce • Looker • Metabase • Jira • Amplitude • AI Prompting • Machine Learning • MS Office Suite AFFILIATION
Chair of Green Brook’s Youth Services Commission (2011 – 2021)
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