Customer Service Sports Bar

Location:

Posted:

January 05, 2025

Resume:

A highly experienced business professional with a smart and presentable air of self-con dence and the ability to transfer optimism. With a wealth of product knowledge, my pro ciency and understanding of cocktail, spirits, wines and champagnes has provided him with the ability to ensue drink quality and high service standards in an impeccable fashion. As a devoted and considerate individual, has a strong disposition for work, thus making me an a able team player as well as portraying a high sense of good leadership skills.

I also possess comprehensive knowledge on several popular Point of Sale Systems, and as a result have demonstrated the ability to grow and maintain revenue in competitive markets. Due to his e ciency of maintaining composure with increased labour and attained the ability to raise beverage standards and work in teams for greater pro tability in regards to food and beverage. OBJECTIVES

TAPATHEO

AMU NYAMEKYE

1ST ASAFOASTE TEMPONG STREET, OSU R.E ACCRA, GHANA

+233 550-***-****

********.*********@*****.***

1990 - 1996: Osu Home School (Primary Level)

1997 - 2000: Osu Home Junior High School ( B.E.CE) 2001 - 2003: Pilot Training Centre(N.V.T.I GRADE 1&2) EDUCATION

Cleaner (Jan.2005-2006) Champs Sports Bar

Bartender (Feb,2006- Nov,2011) Champs Sports Bar

Bar Supervisor (Jun.2011-Nov,2013) The Lexington

Mixologist (Nov.2013-Dec2014) Mixology & Flair Hospitality Operational Bars Manager (Jan-2015-Aug,2018) Burger & Relish Head of Training, Mixology & Mentoring (Jan-2013- Till Date) Bartenders Guild Ghana Bars Manager (Jun 2021till Date) Mood bar & Exheal Lounge EXPERIENCE

Good communicator with experience of training and delegating duties as required. Great understanding of food handling, hygiene and health and safety requirements. Awareness of the importance of quality and high standards in the workplace. Well experienced in working within a multinational customer base. Uses creativity and resourcefulness.

Ability to deal with demanding and di cult customers. Good leadership skills, e ective in encouraging and motivating others. A wealth of experience in sales, customer service and business administration. Enthusiastic, colorful with a lively personality fondly regarded by clients. Optimistic, tackles challenges and tasks with gusto. Experience of stock ordering, control, cash handling and lodgments. Knowing and understanding the product or service presented. Manage cost and quality controls.

Has excellent attention to detail.

Provided consulting services on bar operations and management, including: Sta training and development

Menu development and implementation

Inventory management and control

Customer service and relations

Trained sta on mixology and customer service, including: Cocktail preparation and presentation

Wine and spirits knowledge

Customer engagement and relations

SKILLS

Extensive experience in sales and customer relations in the catering trade. Diageo Reserve Signature

Cocktail Training

Diageo World of Spirit Course

The Master Bar Academy 101

Moet & Hennessy Portfolio

Absolut Akademi Pro (Arhus Sweden)

Tails of the cocktails parentship 2016 (New Orleans USA) Famous Bartending School ( New Jersey USA)

Wine & Spirit Education Trust Level 2 (WSET L2)

ACHIEVEMENTS & CERTIFICATIONS

EXheal Lounge (East Legon, Accra Ghana)

Mood Bar Ghana (Danquah, Accra Ghana)

Captains Hide out sports bar (Labadi, Accra)

Rehab Beach Club (Labadi, Accra Ghana)

Triangle Hotel (Ho Volta, Ghana)

Bubra Sports bar (Airport, Accra Ghana)

De Avenue (Haatso, Accra Ghana)

HOSPITALITY FIRMS CONSULTED FOR

Vodafone Ghana Music Awards VIP & VIP 2011-2016

Vodafone 020 Live Red Carpet – 2013

Ghana Music Awards Red Carpet - 2012& 2013

Loud In GH. Red Carpet - 2014

GGBL MD's Reserve Night - 2013

Ghana Rocks - 2012, 2013, 2014

Smirno Shakedown Experience – 2012&2013

Malta Guinness Unveil - 2012

Year Of Return 2020

Johnnie walker Brand in uencer 2021& 2022

Judge @ Monin cup Ghana 2021

Head Trainer of Diageo Bar Academy Ghana 2022 Till Date AJABU Festival 2024

Accra Bar Show 2024

EVENTS GUSTED

Personally trained a number of students who have continued to excel in the Bartender World and have become of high repute in the Hospitality Industry. Planned and managed signi cant remodeling that has enhanced the ambience of various bars. Introduced new products and service lines which have led to an improvement in services rendered to all clients.

Improved productivity and morale by initiating e ective systems for accountability. Optimized pro ts by controlling beverage costs on a daily basis. Built sales forecasts and schedules to re ect on desired productivity targets daily, weekly, monthly and annually.

KEY POTENCIES

Christopher Beaney

General Manager La Borracchea

Accra Ghana WhatsApp +44-753*-****** +233-***-***-*** *************@*****.***

Kojo Aidoo o Founder of Bartenders’ Guild

CEO of Front Back Accra

*******************@*****.*** o

+233-***-***-***

Mr. George Otchere

Brand Ambassador for johnnie walker (GGBL/DIAGEO)

Accra Ghana

+233-***-***-***