Administrative Assistant Customer Service

SHELLEY C. ANDERSON

Telephone Number: 916-***-**** Email Address: **********.******@*****.***

PROFESSIONAL QUALIFICATIONS

•An analytical and personable professional with experience in medical and administrative fields

•Excellent communication skills that have led to productive working relationships with clients

•Teams, Zoom, Google Chat, Microsoft Office, CAS, ATS, Visio, Breeze, Cerner, Cisco Finesse and Athena IDX

•Highly organized and enthusiastic; able to prioritize effectively and complete projects on time

•Strong organizational skills and customer service skills; Accurately type 58 WPM

EDUCATION (Medical Insurance Billing and Coding Professional Diploma)

MTI College, Sacramento, CA – ACCJC & WASC Accreditation Institution (Graduation Date: 12/16/2022)

EMPLOYMENT HISTORY

Robert Half Talent Solutions

10/2022–7/2023

Medical Billing Specialist, United Healthcare- Optum 360 (Remote-CA)

•Exhibited a high degree of discretion related to safeguarding confidential information.

•Timely posting and reconciliation of patient account payments from Commercial insurance companies, some Government programs, and individual patients. Retrieval of electronic payment data review and interpretation of electronic and paper EOBs, balancing of payment data to patient accounts according to payer or program specifications, resolution obtained through web searches and system research to identify and resolve unidentified dollars to ensure cash is posted to the correct account daily to relieve patient AR and AR Days.

Administrative Assistant, Assigned to Sacramento Behavioral Healthcare Hospital (Sacramento, CA)

•Assist Business Office with follow-up on status of all TAR(s) to obtain authorization from payers

• Exhibited a high degree of discretion related to safeguarding confidential information

•Responsible for effective and efficient health insurance eligibility and verification of all payers

•Relieve main entrance receptionist to greet visitor/vendors and perform duties of Patient Visit Coordinator during visiting hours, adhering to procedures for patient confidentiality and safety.

Administrative Assistant, Assigned to Miltenyi Biotec, Inc.

•Provided administrative projects for assisting the Human Resources Department

•Cleaned employee files for retention policy compliance and uploaded documents into system to each employee

file and subfiles

•Performed quality control checks, maintained and organized storage boxes of hard-copy employee files, reboxed them, and prepped/weighed them to be shipped to the main HR office.

•Exhibited a high degree of discretion related to safeguarding confidential information

Sharp Ambulance Billing, LLC (Externship Program- 160 Hours) 01/2023 – 2/2023

Medical Billing Specialist and AR

•Maintained calls to assist patients with all aspects of insurance billing resolution or payments

•Responsible for health insurance verification for the processing of ambulance services claims

Ultimate Staffing Services 07/2019 – 08/2022

Receptionist, Assigned to Farm Credit West

•Greet and assist clients, guests, and FCW employees

•Receive and direct calls

•Receive, sort, and distribute mail

Administrative Assistant, Assigned to Teichert

•Provided administrative support in the Labor and Compliance and Account Payable Department

•Verified entries, charged expenses to accounts, and scanned invoices into Kofax

•Performed quality control checks, maintained files and labor documentation

•Exhibited a high degree of discretion related to safeguarding confidential information

Administrative Assistant, Assigned to Allied Trustee Services

•Executed routine activities to include data entry, answering phones, and scanning documents

•Performed special projects as needed within accounting department to include reviewing aged receivables, initiating collection orders, and balancing ledgers

Office Works Inc. 07/2021 – 09/2021

Patient Services Representative, Assigned to Dignity Health Medical Foundation

•Answered calls and assisted patients with all aspects of insurance billing resolution or payments

•Executed excellent customer service and communication skills by collecting appropriate information, and scheduling, and registering and recording patient data in an accurate manner

California Department of Consumer Affairs Medical Board of California 03/2003 – 10/2016 Management Services Technician, Licensing Unit

•Composed, prepared, edited, and distributed correspondence and other department documents

•Answered multi-line telephone calls within a call center assisting consumers, licensees, and applicants

•Updated computer database, processed and sealed certification letter for physician requests

•Liaise with relevant authorities and medical professionals to analyze and develop standards for compliance

•Processed up to 40+ employee timesheets, reviewed, analyzed, and processed settlement reports

Office of Emergency Services – Planning & Technological Assistance Branch 10/2000 – 03/2003

Office Assistant

•Provided operational support and performed administrative tasks to ensure superior service and satisfaction

•Answered calls, created memos, correspondences, reports, scheduled meetings for emergency responders, meeting minutes, timekeeping (634s), and travel expense claims (TECs).

•Assist with emergency response training events by prepping training packets and setting up HazMat compliance information booths for HazMat Continuing Challenge for California’s emergency responders.

AON Cambridge Integrated Services, Inc. 11/1997 – 10/1999

Medical Intake Coordinator

•Maintained clinical reports and required paperwork in compliance with company standards

•Received and reviewed requests for medical review from physicians, hospitals, and provider offices

•Performed data entry functions, assigned ICD-9 and CPT coding, and processed weekly reports

•Updated systems and provider information and adhered to all HIPAA guidelines and regulations

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