Office Assistant Health Care

SILVIA E. MOLINA

**** ******** **, *********, ** 20852

******.**********@*****.*** 240-***-****

SUMMARY

Bilingual Office Assistant with 15+ years of professional experience

SPECIAL SKILLS

•Excellent typing skills, knowledgeable in the use of all office equipment.

•Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, as well as skillful in Internet searches.

•Languages: Fluent in both spoken and Spanish/English and written.

EXPERIENCE

Guest Services Representative II

Adventist Health Care Shady Grove Hospital 2024-2024

•Supported the patient registration process by maintaining a log of all patients and visitors as well as directing patients and visitors as well as transporting patients by wheelchair

Greeted, welcomed, and assisted patients and visitors, creating a friendly and positive first impression of the Hospital

Provide information to visitors regarding meetings and seminar locations at the destination when necessary and appropriate.

Assisted with translations into the Spanish language as needed.

Housekeeper, Rockville, MD

Adventist Health Care Shady Grove Hospital-2023-2024

Performed housekeeping duties for the hospital’s Environmental Services Department.

Provide basic housekeeping duties including changing the bedding, restocking supplies, vacuuming, dusting, Collect and remove trash and debris

Sweep and mop floors.

Clean buildings by emptying trash, sweeping, and cleaning surfaces.

Clean and disinfect laboratory equipment.

Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.

Dust furniture and scrub surfaces clean.

Knowledge of cleaning techniques and procedures operation and use of department equipment and supplies.

Responsible for the timely, courteous, and competent services rendered in a safe manner for patients, visitors and hospital staff.

Accepted additional assignments related to support functions as needed to provide excellent services to patients, visitors, and hospital staff.

Medical Receptionist, Beltsville MD

Pregnancy Aid Center – 2022-2023

•Receives and greets patients and visitors and offers assistance and direction when they enter the Clinic.

•Answer incoming calls, takes messages, transfers calls, and provides information to other departments upon request.

•Checks voicemail messages as needed and responds to calls or transfers messages to the appropriate person.

•Attaches copies of the patient’s Medicaid/MCO card to the patient’s record before placing it in the queue in the back.

•Calculates and collects payments from patients after the visit, completes all forms required, and submits fees with paperwork to the administration.

•Assists with translation when necessary.

•Copies charts as needed.

•Faxes Patient records.

•Demonstrates a positive, can-do attitude in responding to employee and patient needs.

Bilingual Office Assistant/Receptionist, Rockville MD

Journeys Outpatient for Substance Abuse (2019-2022)

•Answered questions regarding programs staff and phone.

•Assisted the Director and Office Manager as needed.

•Admission for ARTC/ARCC/Self-referrals (Enrolled them into the EHR, Electronic Medical Records)

•Monitored Lobby/Advised staff when visitors arrived.

•Temperature checks

•Scheduled referrals with oversight from the Office Manager

•Sent out reminder calls/texts for Intake appointments.

•Verified patients’ insurance before scheduling appointments.

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Birth Registry Specialist, Holy Cross Hospital, Germantown, MD (2017-2019)

•Met with auditors, according to state regulations to provide answers and data needed

•Worked on the unit floor with nursing staff to maintain confidentiality with all PHI and HIPAA-related information.

•Collected data elements for the completion of the birth certificate as required by state law.

•Interacted with parents of newborns to gather data required for the Acknowledgment of Paternity (AOP).

•Reviewed medical records and other resources to obtain required birth information.

•Ensured birth certificate worksheets are completed and accurate: signatures of the parents are obtained for the birth certificate, Healthy Start, Medical, and Social Security.

•Entered birth certificate information into appropriate computer software programs and transmitted data on time as required by state law.

•Provided written and oral Spanish translation as needed.

Guest Representative, Holy Cross Hospital, Silver Spring/Germantown, MD (2013-2017)

•Supported the patient registration process by maintaining a log of all patients and visitors as well as directing patients and visitors as well as transporting patients by wheelchair

•Greeted, welcomed, and assisted patients and visitors, creating a friendly and positive first impression of the Hospital.

•Verified that employees enter the building with their employee identification displayed

•I issued a date-stamped badge to all patients and visitors and maintained the visitor logbook, when necessary.

•Responded to telephone inquiries and provided information, directions, and assistance while protecting patient confidentiality.

•Provide information to visitors regarding meetings and seminar locations at the destination when necessary and appropriate.

•Assisted with translations into the Spanish language as needed.

Housekeeper, Holy Cross Hospital Silver Spring, MD 2012-2013

Performed housekeeping duties for the hospital’s Environmental Services Department.

Knowledge of cleaning techniques and procedures operation and use of department equipment and supplies.

Responsible for the timely, courteous, and competent services rendered in a safe manner for patients, visitors and hospital staff.

Accepted additional assignments related to support functions as needed to provide excellent services to patients, visitors, and hospital staff.

EDUCATION

Physical Therapist Aide, 50 Hour Program Certificate (2012)

Montgomery College, Takoma Park, Maryland.

Associated Degree, Registered Medical Assistant

American Career Institute, Wheaton, MD (2009-2010)

900 Hour Program 300 Hours Internship, Private Medical Clinic.

CPR and vital signs. Medical Terminology. BLS Certificate

Northern Virginia Community College; Alexandria, VA (2000-2003)

English as a Second Language (ESL)

Coursework: Biology, Psychology, History and Office Technology

90-Hour Course in Early Childhood Development and Curriculum MCCATI

Standard Firs Aid course based on National Safety Council Standards (August2021-

2023)

CPR course (August 2022- August 2023)

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