Accounting, Account Receivable, Accounting Clerk, Customer Service

Lainey Lane

**** **** ****, ***********, **, ****2 ************@*******.*** www.linkedin.com/in/ HYPERLINK "https://www.linkedin.com/in/"lainey-l-ba222a

Profile

Hard-working professional with 10+ years of experience and a proven knowledge of processing loan applications, data entry, order processing, account receivable and call center engagement specialist. personality. Exceptionally fast and accurate on data entry and data reporting. Takes direction well but can also take charge when needed. Needs little supervision to complete a heavy workload. working efficiently with minimal supervision and handling high workloads. Seeking a remote position in accounts receivable to utilize expertise and contribute to financial operations.

EXPERENCIE

CARENET HEALTHCARE [ Houston, TX October 2021 to Present

Call Center Representative, Engagement Specialist

•Answering approximately 350 inbound/outbound customer calls daily, providing friendly and courteous assistance by addressing inquiries, solving problems, and offering new product information.

•Educate members on the importance of completing screenings, medication adherence, and wellness checkups for babies and adolescent children. Coordinate multiple appointments with various provider types in a single call (PCP, Dental, Vision, Imaging).

•Cross – trained in Matrix Medical Healthcare Outbound Program to schedule members for their Annual Healthcare Assessment.

•Cross – trained in CVS Caremark 90 Day Retail Program to inform members about maintenance prescription supplies.

•Cross – trained in HEDIS HPP Outbound/Inbound Programs to schedule children’s Annual Yearly Checkup with Primary Care.

•Adhere to MS guidelines and HIPPA Compliance. Follow company policies and scripts to consistently achieve call time and quality.

SLEEP MANAGEMENT [ Carencro, LA January 22018 to March 2020 Patient Account Representative, Accounts Receivable

•Processed payments from patients and/or insurance companies, accurately posting transactions to customer accounts.

•Communicated with insurance companies to verify claims status and drafted appeal letters for claim denials.

•Completed and submitted insurance claim forms on behalf of patients.

•Organized and maintained medical charts and reports for accurate record–keeping.

•Coded invoices for payment processing, ensuring accuracy and compliance with billing regulations.

•Conducted daily deposits, managed credits, reconciled credit cards transactions, and maintained petty cash funds.

Cinco Financial

Accounts Receivable / Administrative Assistant at Cinco Financial May 2009 - August 2013

•Answered a multi-line phone system and directed calls as needed to appropriate person/department Received and calculated employee timesheets manually

•Performed data entry accurately Advanced in the Collection of Account Receivable.

•Filing of records, applications, loan application, and loans Checked all figures, postings, and documents to assure mathematical accuracy and properly coded.

•Received, recorded, and made deposits for all cash receipts Reconciled back statements to assure balances daily

•Compared computer printouts to manually maintained journals to assure they matched

Education

Completed, Cosmetologist 2001 [ COSMETOLOGY TRAINING CENTER] Lafayette, LA

Studied Dental Assisting 2006 [ ACADIAN AREA CAREER COLLEGE] Carencro, LA

Graduated High School 1999 [ CECILIA SENIOR HIGH SCHOOL] Cecilia, LA

Skills & Abilities

•Accounting & Budgeting

•Proficient with POS systems

•Excellent interpersonal and communication skill Customer Service,,

• Conflict Resolution,

• Critical Thinking,

•Problem Solving

•Active Listening

•Activities and Interests

Microsoft Office Suite Word, Excel, PowerPoint, Quick Books, PayPal, Express Time, Pay Span, Authorize Net, Team DME, Eselfserve, Zirmed, ILinkBlue, NaviNet, Univita, VMware, Care-portal, Citrix.

•Microsoft Office Suite Word, Excel, PowerPoint, Quick

•Poised under pressure

•Experienced in most restaurant positions

•Fun and energetic

•Adaptability

•Empathy

•Team Player

•Leadership Skills

•Time Management

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