Customer Service General Hospital
Resume:
Shayla Leedle
Matthews, NC ***** 906-***-**** **********@******.***
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PROFESSIONAL
SUMMARY
Proven Housekeeper with a strong background in hospitality, demonstrated by exceptional time management and cleaning skills honed at Mercy General Hospital.
Excelled in health and safety compliance, ensuring environments are sanitary and welcoming.
Known for a friendly demeanor and reliability, consistently enhancing guest satisfaction and safety.
SKILLS • Cleaning and sanitization
• Customer service
• Housekeeping
• Bathroom sanitation
• Safe chemical handling
• Safe cleaning with chemicals
Commercial and residential
cleaning
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• Teamwork
WORK HISTORY HOUSE CLEANER 02/2024 to 09/2024
Cindy Turner Matthews, NC
Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
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• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping. Maintained a safe working environment through proper use of cleaning products and equipment.
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Developed strong relationships with client through consistent high-quality service and friendly interactions.
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Delivered quality customer service to address urgent needs and cleaning requests.
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ENVIRONMENTAL SERVICES HOUSEKEEPER 02/2023 to 01/2024 Mercy General Hospital Charlotte, NC
Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
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Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
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• Practiced established infection control methods to reduce risks to patients, S L
families, and medical staff.
Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
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HOUSEKEEPER 02/2022 to 03/2023
Hampton Inn Suites Matthews, NC
• Disinfected and mopped bathrooms to keep facilities sanitary and clean. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
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Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
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Maintained a spotless environment for guests through diligent daily housekeeping tasks.
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Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
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Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
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Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
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HOUSEKEEPER 01/2017 to 03/2019
Country Inns and Suites Marquette, MI
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
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Maintained a spotless environment for guests through diligent daily housekeeping tasks.
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Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
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Used chemicals by following safety protocols and procedures to avoid burns and injuries.
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Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
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Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
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HOUSEKKEEPER 03/2016 to 12/2016
Holiday Inn Hotel Marquette, MI
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
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Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
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• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. EDUCATION
Gwinn High School, Gwinn, MI 05/2015
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