Customer Service Administrative Assistant
Resume:
Shantia Davis-Howard
*** ********* ****** *********, ** 21229 443-***-**** ***********@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional with healthcare industry and call center experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Regarded as a natural people person with strong communication skills.
Well-organized, manage time and priorities in multi-task environments.
Pay close attention to detail to ensure accuracy and maintain compliant documentation.
Communication Platforms – Zoom, Skype, MS Teams, and Google Meet.
Microsoft Office Applications – Word, PowerPoint, Excel, and Outlook Type 26 WPM.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry
Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology Claims Appeal Process Customer Service WFH Experience KPIs (AHT, QA, CSAT) Training and Coaching Risk Management
Documentation Critical Thinking Problem and Conflict Resolution Multitasking Microsoft Office / Google Suite
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2024
Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2021
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
Positive Psyche Maximus – Baltimore, MD 08/2024 – Present
Customer Service Representative
Handle inbound and outbound calls and assist with customer needs and requests.
Confirm information regarding student loans and safeguard confidentiality.
Document updates and call interactions with creditors and students.
Cogar – Baltimore, MD 08/2023 – 01/2024
Security Guard
Provided excellent customer service at assigned location.
Adhered to and enforced company rules, regulations, procedures, and standards of conduct.
Observed and documented who entered and exited the garage and maintained awareness to identify suspicious activity, safety hazards, and security concerns.
Enforced access control procedures, conducted patrols, and maintained professional working relationships.
Continuum Global – Baltimore, MD 04/2021 – 11/2023
Customer Service Representative – Call Center
Handled inbound and outbound calls and assisted with customer needs and requests.
Confirmed information and insurance coverage with medical specialist and doctors.
Documented updates and interactions between patients, doctors, and insurance carriers.
ICS Security Company – Baltimore, MD 02/2020 – 01/2021
Unarmed Security Guard
Trained and enforced policies for new hires, performed periodic patrols, and monitored surveillance systems.
Remained flexible by working in residential and commercial facilities.
Registered incoming guest and packages and recorded and documented incident reports.
Amazon Warehouse – Baltimore, MD 09/2018 – 01/2020
Warehouse Associate
Oversaw and managed the selection and handling of orders.
Packaged products and shipping products while following safety protocols.
Identified risk and problems and provided resolutions.
Stored and managed data in inventory and logistic software programs.
Complied with safety regulation, techniques, and practices.
Stay at Home Parent – Baltimore, MD 11/2012 – 09/2018
Homemaker
Ensured household duties were completed and managed household budget.
Coordinated medical care, meals, and social activities.
Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
Volunteer as a Private Duty Childcare Provider in Baltimore, MD
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