Project Management Business Analyst

MARIEN SCOTT

678-***-**** *******@*****.***

PROOFESSIONAL SUMMARY

Results-driven Healthcare Analyst with several years of experience in healthcare management, public health, medical terminology, healthcare insurance policies, and technology software. I have a proven track record of analyzing business processes, identifying areas for improvement, and implementing innovative solutions to enhance operational efficiency. I possess strong expertise in care management workflow, telehealth solutions, and population health management related to Medicaid and Medicare. Additionally, I have knowledge and skills in Azure DevOps, enabling me to streamline project management, enhance collaboration, and improve development processes. I am seeking a challenging role where I can leverage my analytical skills and technical expertise to drive business growth and success through effective system optimization and process enhancement.

EXPERIENCE

Deloitte Consulting LLP

Business System Analyst (CDC Global Health Travel System) – January 2024 – May 2024

Collaborated with product management, stakeholders, clinical SME’s, operations, and IT teams to gather and document business requirements effectively.

Developed clear and concise user stories with defined acceptance criteria, ensuring the development team fully understood the requirements.

Engaged in sprint planning (Agile Methodologies), daily stand-ups, and retrospectives to promote team alignment.

Worked with the development team to refine user stories and estimate the effort required for tasks.

Partnered with the development team to ensure the delivery of high-quality features.

Provided ongoing clarifications and guidance on user stories throughout the development process.

Served as 1 of 3 Business Analyst liaisons between the development team and product leadership/stakeholders.

Daily communicated updates on progress, timelines, and challenges to product leadership.

Collaborated with development team to validate that delivered features meet the documented requirements and user stories.

Participated in user acceptance testing (UAT) to ensure functionality aligns with business requirements.

Assisted in the operations and maintenance of the Global Health Travel System by researching bugs, managing backlog items, and communicating updates to end users.

Monitored the Global Health Travel system within an Azure Cloud project board to tracked progression and maintain transparency.

Supported end-user engagement through help desk assistance, training, and product demonstrations that enhanced user experience.

Business Analyst/VA Call Center (Veterans Administration Affairs)- November 2022 – November 2023

Coordinated and scheduled medical and telehealth appointments for veterans using the MDE4Vets software platform, ensuring compliance with established guidelines and timelines.

Generated daily Excel reports utilizing VLOOKUP and pivot tables to track veterans in need of medical and telehealth services and level 5 appointment scheduling.

Worked closely with healthcare providers, medical staff, and support personnel to enhance appointment availability and optimize scheduling processes.

Collaborated with healthcare providers, medical staff, and support personnel to enhance medical and telehealth appointment availability according to Medicare and Medicaid regulations.

Provided guidance and education to veterans on medical insurance concerns as needed.

Utilized MDE4Vets scheduling software and electronic health records system (SEMOSS) to efficiently manage and update medical appointment schedules.

Ensured the accuracy and timeliness of information in scheduling systems by creating PowerBI and Excel reports, and developing case scenarios based on veterans’ health conditions.

Reviewed Medical Disability Examination (MDE) requests from the VA to ensure that all veteran claims are accurately reflected on the appropriate Disability Benefits Questionaries (DBQs), using resources from Salesforce articles and database platforms.

Reviewed over 100 MDE reports and DBQs submitted by medical providers to ensure completeness and compliance with VA requirements, ensuring all claims are properly addressed on the appropriate DBQ.

Maintained up-to-date knowledge of healthcare regulations, including HIPAA and CMS requirements, to ensure compliance and safeguard veterans’ information.

Renewal by Andersen

Business Product Specialist– November 2021 – October 2022

Leveraged the custom Salesforce database platform to efficiently retrieve and document customer information, ensuring comprehensive record-keeping and adherence to OSHA standards.

Delivered exceptional customer service, particularly in high-pressure situations, while maintaining a focus on safety and regulatory compliance.

Scheduled order verification appointments with customers and design consultants, assigning appropriate technicians from their designated territories through advanced Salesforce functionalities.

Coordinated travel logistics throughout Georgia, facilitating effective communication with customers, designs consultants, and order verification specialists, while ensuring all interactions align with OSHA safety regulations.

Express Technologies, Inc.

Business Analyst – July 2020 – August 2021

Onboarded subcontractors in accordance with Verizon Compliance and the Master Agreement, ensuring all safety protocols are understood and followed.

Conduct monthly OSHA safety training sessions with construction and engineering staff to promote workplace and site safety and compliance.

Collaborated with Engineers and Construction Managers on pre-construction and close-out processes, participating in the estimation of 30% QC (Quality Control) As-Builts, Redline Drawings, and KMZ files using CAD, while effectively addressing billing issues with Verizon Engineers through an invoice software (billing vendor portal).

Managed billing and invoicing processes, consistently generating over $100k monthly through the Verizon billing vendor portal.

Prepared detailed expense reports for internal use within the SQL database, ensuring accuracy and compliance.

Utilized Smartsheet’s and Trello to track engineering and construction progress across 200+ job sites, facilitating project management and accountability.

Facilitated and scheduled weekly meetings with subcontractor companies to gather insights on material usage and track the budget and time spent on over 200+ sites.

Floor Coverings international

Business Analyst – November 2019 - June 2020

Documented business requirements for CEO and upper management using customers recommendations, enduring they align with business objectives.

Analyzed and interpret complex data to identify trends, issues, and opportunities for improvement with a Salesforce database platform.

Conducted OSHA monthly safety meetings and provided training for the installation team to ensure compliance and safety standards.

Completed job financial reports within 24 hours of completing an installation, utilizing the Salesforce database for accuracy and efficiency.

Updated InspireNet daily with the status of installations and upcoming scheduled appointments to maintain clear communication.

Assisted in budgeting and forecasting company activities to optimize resource allocation and financial planning.

Monitored system performance and generated reports on budget findings using testing software to support decision-making.

Confirmed scope of work and compensation with contractors prior to the start date of installation jobs to ensure clarity and accountability.

This Dot, Inc.

Apprentice Software Engineer in Test– February 2019 - June 2019

Wrote automated visual tests for NgRx (Angluar, TypeScript, and React) open-source projects (Pull Requests: PRs from client GitHub account).

Contributed to client open-source PR requests by enhancing functionality and fixing issues.

Authored thorough PRs documenting completed tests and detailed test cases to ensure comprehensive coverage.

Maintained and revised functions within test scripts upon client requests to improve performance and accuracy.

Verified and performed Storybook components using Cypress within Applitools, and SDK Test NgRx (TypeScript & React).

Brain Rain Solutions

Business System Analyst– May 2016 - June 2018

Created and Wrote scope of work (SOW) and requirements.

Queried reports in SQL to tracked client’s usage of their website thru JIRA.

Planned deployment and development of sites with Product Manager, Business Manager, and Senior Engineer.

Wrote user stories and business requirements for apps and websites development.

Ensured high-quality code by using pair programming and code application components using a test-driven approach.

Collaborated with Senior Developer and Business Manager writing web content for client sites.

Planned development and deployment for company products.

Provided data entry and support to end-users using Microsoft Excel and SQL database.

Prepared and Reviewed requisitions.

Assisted in writing/updating City Hall SOP (Standard Operation Procedures)

Tracked citizens’ concerns throughout city of Peachtree Corners within a Salesforce Platform

CSRA-CDC

Business Analyst – January 2014 – April 2016

Conducted research and prepared relevant data for meetings and conferences focused on public health initiatives for CDC clients, ensuring compliance with HIPAA regulations regarding the handling or protected health information (PHI).

Developed and delivered a health informatics training course for staff members, emphasizing HIPAA compliance, data privacy, and the importance of safeguarding PHI.

Researched and presented on various projects, including health applications, web-based health forms, and health data analysis utilizing SQL databases, Visio for flowchart development, and JIRA for project management, all while adhering to HIPAA standards for date security and confidentiality.

Collaborated with Project Managers. Software Engineers, and Business Analysts to provide cost estimate for design and implementation projects, utilizing both Agile and Waterfall methodologies, and ensuring that all project plans included strategies for maintaining HIPAA compliance throughout the project lifecycle

Stericycle

Client Service Manager (Pharmaceutical)– May 2011 – October 2013

Audited Manifest, (WDFs) Waste Detail Forms, LDRs (Land Disposal Restriction), PTSs (Product Transfer Schedules), and DEA (Drug Enforcement Administration) DEA 22 forms to ensure that information provided is aligned and in compliance with EPA and Resource Conservation and Recovery ACT (RCRA), OSHA, and DEA regulations.

Maintained DOT logs (Department of Transportation) by tracking 60+ drivers time of travel using DOT database.

Oversaw Audits, Research, and Report DEA control substance waste upon request from HQs and Regional Managerial Staff by creating Query reports of descriptions, strength, DEA code, pack quantity, and dosage units.

Managed all aspects of DEA special projects such as performing intensive audits on 222 forms serial numbers, barcodes, and National Drug Code (NDC) numbers for DEA control pharmaceuticals substances (C2s, C3s-C5s) and their control profiles utilizing Expert Point and FDA regulations.

Proficient in writing Standard Operations Procedures (SOPs) and trained staff on new procedures regarding DEA control substances under FDA and EPA regulations.

Environmental Protection Agency-Environmental Protection Assistant

Indoor Air & Grant Section – June 2002 – May 2009

Evaluated public awareness regarding environmental health among employees and surrounding communities, successfully reducing emissions of Hazardous Air Pollutants (HAPs), Volatile Organic Compounds (VOCs), and Particulate Matter (PM).

Provided accurate and efficient information related to the National Emission Standards for Hazardous Air Pollutants, enhancing compliance and understanding.

Facilitated initial responses to inquires from state, local, and industry stakeholders concerning Gasoline Dispensing Facilities (GDFs) and air deposition issues, ensuring clear communication and timely resolutions.

Conducted meetings with senior staff of the Air Implementation Section to reevaluate and resolve issues pertaining to Tanknology, Inc. testing results for GDFs, improving submission accuracy and effectiveness.

Reorganized several Maximum Achievable Control Technology (MACT) standards under 40 CFR Part 63, Sections 6C and 6H, streamlining compliance processes.

Acted as Regional Liaison for the EPA Children’s Environmental Health Network (CEHN) Georgia Child Care Project, coordinating with Georgia Radon Program and UGA Extension agents to test childcare facilities for environmental hazards.

Negotiated project funding with the Indoor Environments Division in Washington, DC, facilitating Indoor Air Quality training programs at multiple Region 4 daycare centers.

EDUCATION

Ashworth College- Norcross, Ga. B.S in Healthcare Management

Ashworth College- Norcross, Ga. Diploma Pharmacy Technician

Georgia Military College – Milledgeville, Ga. A.A. in Education

Certification Cyber Security Bootcamp for Women from ICTTF (International Cyber Threat Task Force)

CERTIFIED Lean Six Sigma White Belt

CERTIFIED Lean Six Sigma Yellow Belt

Salesforce Business Analyst – Udemy

Certificate of Participation for Business Analyst

Azure SQL Database Training for IT Architect – Udemy

DevOps Fundamentals – Tutorial point

Dockers Certificate - Thinkcloudly

PowerBI Certificate – ThinkCloudly

SKILLS

Knowledge of Insurance Policies, Salesforce Platform/Dashboard, Smartsheet, Microsoft 365, Azure DevOps Project Board, Microsoft Power Platform, SharePoint, MDE4Vets software platform, SEMOSS, Federal Government Contracts (HIPPA, FDA, CDC, EPA, VA regulations), JIRA, Trello, Agile (Waterfall), JavaScript, HTML, CSS, SQL, and Mongo.

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