Customer Service Data Entry
Resume:
Phileena Sing
Southaven, MS
**********@*****.***
Professional Summary
Astute professional highly skilled in customer service and relationship building, offering more than 10+ years of experience. A talented individual offering dynamic skills in data entry, telephone support, and records oversight. Desiring Customer Service Administrator position with the company in the technology sector. Accomplished in workflow optimization techniques implementation, which increases productivity, reduces labor and maintains business integrity and quality of service. Adroit professional exemplifies multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Work Experience
Sales Associate
Zales - The Diamond Store-Southaven, MS
November 2024 to Present
Assisting the customer with sales via phone & in person. Assist the customer with opening accounts, repairs & special orders. Trouble shooting,closing & opening the store. Administrative Assistant (Contract Position)
Allstar Management-Horn Lake, MS
August 2023 to March 2024
Managed the Jackson area properties. I did work orders for the properties. I handled any issues with the properties. I assigned vendors. Set up new vendors. Checked to make sure the invoices are correct. Sent bids to the homeowners. Kept up with the usual maintenance on any vacant properties. Scale Clerk
Memphis Recycling Service-Horn Lake, MS
December 2022 to June 2023
I managed the office in Memphis. Check the drivers in & out. I entered scale tickets and bill of Laden's. I entered invoices into the system. Filing, ordered supplies for the office. Customer Service Representative
West Tennessee Ornamental Door-Memphis, TN
August 2021 to December 2022
• Deliver excellent customer service via phone, fax, and electronic data interchange (EDI).
• Handle online inquiries, sales, and price quotes while assisting the outside sales force.
• Assist customers by resolving freight damage or order issues, as well as instructions on the Paradigm system and price books.
• Produce accurate invoices and assist the Office Manager with day-to-day tasks. Data Entry (Contract position)
TalentCore Employment Services, Inc.-Southaven, MS November 2020 to March 2021
• Received and processed orders into the company's WMS system or SAP.
• Modified or canceled orders, as needed, and processed inbounds and returns.
• Organized and prioritized tasks to meet deadlines.
• Accurately handled data entry errors to prevent duplication or data degradation.
• Kept optimal quality levels to prevent critical errors and support team performance targets.
• Coded and processed applications into required electronic formats.
• Scanned documents and saved them in the database to keep records of essential organizational information.
Front Desk Representative
OrthoSouth-Memphis, TN
September 2019 to October 2020
• Obtained and interpreted patient information
• Processed insurance verification and data entry
• Scheduled patient appointments
• Assisted with patient flow, triage, and rooming patients
• Compiled chart information and evaluated patients in and out. Lyft Driver
Lyft
January 2019 to September 2019
• Ensured the customer arrived at their destination safely and on time, creating customer satisfaction.
• Proven ability to deal calmly with unforeseen circumstances or delays. Improved time management and safety by using advanced driving techniques.
• Ensured that the vehicle was kept in excellent condition and was cleaned regularly. Use your extensive knowledge of vehicle maintenance.
• Achieved 270+ safe and successful trips; maintains a 5-star rating Accounting Assistant
Crew Training International-Memphis, TN
September 2017 to August 2018
• Administered all aspects of accounts payables
• Received and verified invoices, matched to purchase orders or obtained appropriate approval, reconciled. Credit card statements, prepared invoices for payment, entered invoices, and expense reports into the accounting system, made payments weekly through checks, ACH, and wire transfers, researched vendor statements and resolve any payment/billing issues.
• Visited the bank and post office.
• Assisted payroll and accounting departments with filing, scanning, shredding, and other clerical tasks. HR Assistant
Crew Training International-Memphis, TN
May 2014 to September 2017
• Responded and routed phone calls, took and delivered messages, greeted and directed office guests, scheduled appointments for executive team members, and interacted professionally and courteously with vendors and delivery people.
• Incorporated applicant data into the applicant tracking system. Affirmative Action Voluntary Information Data Sheets were prepared and mailed/emailed to applicants.
• Per company policy, maintained employment resumes, application forms, and applicant flow logs.
• Listed open positions with various organizations, including CTI's website. Updates Log of Open Positions
• Arranged interviews and assembled packages for the interviewing team. Applicants who did not meet the minimum qualifications and those who were interviewed but not chosen received regret letters.
• Conducted Driver's License checks on new employees and annually after that for all employees.
• Planned employee social activities and arranged setup and cleanup.
• Tracked and disbursed initial 90-day & annual performance evaluations.
• Reviewed PRNs to ensure changes were recorded into HRIS. Files PRNs.
• Performed the operations manager's basic tasks, including logging and filing instructor critiques; stocking restroom and kitchen facilities, and ordering and refilling supplies in the central workroom. Assistant Manager
PH Financial-Kenner, LA
December 2011 to May 2013
• Assisted customers through phone and in-person with loan information.
• Ran reports, made deposits, verified accounts, and extended loans.
• Duties included courtesy calls, collection, and information verification. Daniel Cremeiux Specialist
Dillard's-Southaven, MS
October 2009 to May 2010
Sales/Key Holder
Zale's Jewelry-Southaven, MS
December 2007 to October 2009
Sales/Key Holder
Friedman's Jewelry-Memphis, TN
January 2005 to January 2006
Accounts Payable
Shelmar-Memphis, TN
January 2002 to January 2005
Skills
• Computer skills
• Microsoft Word
• Communication skills
• Clerical experience
• Warehouse management system
• Inside sales
• Microsoft Excel
• Phone etiquette
• Spanish
• Outpatient
• Customer service
• English
• Customer service
• Microsoft Outlook
• QuickBooks
• Windows
• Excellent Communication Skills Troubleshooting
Human Resources Account management
Customer Service Database Administration
Administrative Skills Strategic planning
Policy and procedure adherence Research Skills
AS400 Microsoft Outlook Remark (HRIS)
SAP
Athena QuickBooks
EDI
EMA 10 Key calculator
True Commerce
MS Office Resumate
EMA Asentis (HRIS)
Indeed Skill Assessment
Veterinary receptionist skills
Medical receptionist skills
Customer service
Customer focus & orientation
Proficient Data entry
Administrative assistant/receptionist
Customer service fit
• EDI
• Medical terminology
• Bilingual
• SAP
• Human resources
• Typing
• Front desk
• Computer skills
• ACH
• Accounting
• Organizational skills
• Cash handling
• Office experience
• Management
• Administrative experience
• Microsoft Office
• Data entry
• Accounts payable
• Cash register
• Sales
• Order entry
Certifications and Licenses
Driver's License
Assessments
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Patient-focused care — Proficient
April 2024
Responding to patient concerns with sensitivity
Full results: Proficient
HR: Compensation & benefits — Proficient
March 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Recruiting — Proficient
October 2022
Managing the candidate sourcing and selection process Full results: Proficient
Data entry: Attention to detail — Proficient
July 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Working with MS Word documents — Proficient
March 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Warehouse safety — Proficient
March 2022
Using safe practices in a warehouse setting
Full results: Proficient
Front desk agent (hotel) — Proficient
June 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Project timeline management — Proficient
May 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Filing & organization — Proficient
April 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
April 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Work style: Professionalism — Proficient
April 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Written communication — Proficient
June 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Work motivation — Proficient
July 2021
Level of motivation and discipline applied toward work Full results: Proficient
Front desk agent (hotel) — Proficient
June 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Administrative support professional fit — Proficient March 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Inside sales — Proficient
March 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Managing accounts in QuickBooks — Completed
April 2024
Using QuickBooks software to manage business financials Full results: Completed
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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