Project Manager Client Relations

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Jascelle Rian Mayo 240-***-****

*********@*****.***

*** **** **** ** **********, VA 22602

Objective

Experienced Project Manager with over 4 years in overseeing HVAC and plumbing projects, specializing in providing essential heating, cooling, and plumbing services to low-income families. Proven ability to lead cross-functional teams, manage project budgets, and ensure timely, high-quality installations and repairs. Dedicated to delivering energy-efficient, cost-effective solutions that improve the comfort and well-being of underserved communities. Seeking to apply my expertise in project coordination, client relations, and resource management to further enhance the accessibility and affordability of critical home services for those in need.

Qualifications

• Proficient in developing detailed project plans and schedules to ensure successful delivery of projects on time.

• Experience leading teams of HVAC and plumbing technicians, ensuring safety protocols are followed and work is completed efficiently and within the scope of the project.

• Capable of managing scope of work changes, ensuring that adjustments are communicated and integrated into the project plan with minimal disruption.

• Skilled in navigating the permit process for HVAC and plumbing work, ensuring all necessary licenses, permits, and inspections are obtained and documented according to local regulations. Experience

Project Manager

FRY PLUMBING, HEATING AND AIR CONDITIONING – WASHINGTON, DC NOVEMBER 2020-PRESENT

• Worked closely with nonprofit organizations to provide cooling, heating, and plumbing services to low- income families in the District of Columbia.

• Managed the full life cycle of HVAC projects including walkthroughs, permitting, budgeting, procurement, installation, and post-installation inspections.

• Led a team of HVAC technicians ensuring compliance with safety standards, quality controls, and building codes.

• Prepared cost estimates for HVAC system installation and repair projects, working closely with clients to ensure scope alignment and project feasibility.

• Managed supplier relationships and procurement of equipment to ensure timely delivery of materials and services while keeping project costs within budget.

• Managed and updated equipment cost sheet every fiscal year to reflect economic changes and to ensure fair pricing.

• Ensured compliance with all regulatory requirements, including safety regulations, and obtaining necessary permits and passing inspections.

• Provided regular progress reports to clients and subgrantees, presenting project timelines, budget updates, and resolution to any issues or delays.

• Led post-project evaluations and provided recommendations for system maintenance to ensure long-term operational efficiency.

• Carry out clerical duties such as answering multi-line phone calls and responding to client and supplier e- mails.

• Managed invoices, accounts receivable, and budget tracking.

• Maintain files such as work orders, vendors, and files related to the company’s operations.

• Trained HVAC technicians and plumbers on new mobile system roll out. 2

MEDICAL ASSISTANT/MEDICAL RECEPTIONIST

MARYLAND SURGERY CENTER – ROCKVILLE, MD AUGUST 2019-MARCH 2020

• Ensured and implemented security of personally identifiable information according to Federal and state legislation.

• Concisely communicated patient needs and concerns to physician staff including triaging of emergent issues.

• Assisted in Operating Room (OR) preparation and ensured all staff/equipment were compliant.

• Managed oversight of care, sterilization and storage of equipment and instruments for procedures.

• Liaised between surgical centers and physician’s offices for patients needing both pre-operative and post-operative evaluations.

• Documented patient histories, medical complaints, and health assessments pre-surgery.

• Provided patients and patient families education and assist in discharge planning and instructions. PODIATRIC MEDICAL ASSISTANT/OR TECHNICIAN

FAMILY FOOT AND ANKLE ASSOCIATES OF MARYLAND – AMBULATORY SURGICAL CENTER KENSINGTON, MD - SILVER SPRING, MD MARCH 2018- DECEMBER 2019

• Reviewed and prepared incoming and outgoing correspondence for final physician signature.

• Ensured both patient needs and physician directives were met.

• Ensured all staff were compliant with sterile technique and sterile fields were not violated.

• Managed oversight of care, sterilization and storage of equipment and instruments for procedures.

• Documented patient histories, medical complaints and health assessments.

• Coordinated electronic prescription authorizations and dispensing of medications Education

HVAC/R Certified Technician

George Mason University 2023-Current

Psychology

Arizona State University Online 2022

• Related coursework: Abnormal, Developmental, Cognitive, Social, Research, Statistics, Neurological, Industrial, Clinical, Forensic, Cultural, and Counseling.

CERTIFICATIONS

• CPR, HIPPAA, Blood Borne Pathogens, First Aid

• Ethics Training

• Fraud, Waste, and Abuse Training

INFORMATION TECHNOLOGY

• Familiar with CPT and ICD-10 coding.

• Skilled in Microsoft Office applications including Word, Excel, Teams, and Outlook. Professional References - Available upon request

Contact this candidate